You have a real chance to make an impact, but you have to do it in the first 90 days. Otherwise they’ll think it’s going to be business as usual.
- David Novak
Quotees Archive
Southwest Airlines have been such a people-first model for me for so long that it was inspiring just to be physically in a place I already knew so much about. Yet I didn’t fully understand just how far they are willing to go to get the right people in the right seats until well after our best practices tour when someone I know applied for an entry level position with the company.
- David Novak
Stealing Coach Wooden’s sets of three, I have come up with a formula for success no matter what kind of business you happen to be in: 1) Make sure you have the right people around you; 2) Have fun and drive results by recognizing the achievements of others; and 3) Be a passionate learner, and pass on what you know to others. Not only will this make you a success in business, but it will make you a success in life.
- David Novak
Team Together / Team Apart means you respect the final decision even if you would do something diffently, and make it happen with positive energy.
- David Novak
Thank you is probably the most important thing that a leader can say.
- David Novak
The best ideas in a company are the ones that people come up with themselves because then they really own their ideas and are committed to making them work. – David Novak CEO of YUM Brands
- David Novak
The characteristics that make a good advertisement or commercial – it’s memorable, engaging, entertaining, focused, sends a clear message, makes you want to see it again, makes you want to buy the product.
- David Novak
The one essential character trait of any leader is personal integrity.
- David Novak
The problem with common sense is that it’s not really that common. – David Novak CEO of Yum! Brands
- David Novak
The responsibility of the leader is to define reality and create hope.
- David Novak
This isn’t stealing this is standing on the shoulders of giants.
- David Novak
Transparency is terribly important in a situation like this, as a quick reaction time, because news today is not immediate. It travels globally on the Internet. In our YouTube culture, dramatic videos take on a life of their own, beyond anyone’s control. – (on crisis management)
- David Novak
Unleash the power of people. No involvement means no committment.
- David Novak
Wal-Mart’s leaders had obviously made a point of educating and informing everyone at all levels about all aspects of the company, and that shows a real respect for their people.
- David Novak
When I hire someone, I try to get beneath the surface and go deep. The first question I ask is, Has this person demonstrated any leadership potential? I ask for specifics and probe carefully to find out exactly what that person contributed. After all, success has many fathers.’ I also look for enthusiasm, people who lean forward in their chairs, who get up on their haunches a little but when they talk about what they’ve done. I like to see the passion and the excitement because that’s what will allow someone to inspire others. The next thing I look for is an avid learners, someone who is curious, who has an ability to make connections, to pick up on trends, and to apply what’s going on in the rest of the world to his or her business career. You obviously need smart people with a proven track record, but the real stars are passionate about what they do and are avid learners. Those two things make people continually raise the bar on performance.
- David Novak
When marketing put yourself in the shoes of the customer.
- David Novak
You get paid to deliver results.
- David Novak
There are some people that can get things done, and it seems there are others who just can’t. That’s why we move heaven and earth to retain our stars and the main reason we manage out our lowest performers – the bottom 10% at least – each year.
- David Novak
If I go public, I’ll stick to it.
- David Novak
If you want to build a dynasty, you need to always be focused on getting better and beating last year’s performance in everything you do. You want to eliminate peaks and valleys, what we call boom, splat, and go for a good steady incline.
- David Novak
If your message is not getting heard, then it doesn’t much matter what it is…Breaking through the clutter is such a powerful concept that even when it’s done badly it can still work. Once I graduated from college I needed a job quickly. I was applying to advertising agencies, so rather than send out a typical one-page resume, I made up this dinky little brochure. It had my picture on the front and on the back a little poem I had written about why someone should hire me… – David Novak CEO of Yum! Brands
- David Novak
In business, just the opposite is often true; silence means dissent. Have you ever been in a meeting where you sense there is obvious disagreement, but the disagreement never really gets put on the table? This what I call the Slow No’s.
- David Novak
It’s almost unfathomable how much I still have to learn. Learning never ends…I always have another mountain to climb is what keeps you going.
- David Novak
Know what your brand stands for an exaggerate it in everything you do.
- David Novak
Lay out what you’re doing to make sure it doesn’t happen again.
- David Novak
Make good decisions based on facts.
- David Novak
Market the change; be bold. Remember don’t be a bad ad, be a good one.
- David Novak
Measure, coach and reward the right things. Measure the vitally important. Reward the doers.
- David Novak
Meeting Coach Wooden, the most humble leader I’ve ever met, made me think about my ego, about as the wise John Weinberg once put it, the difference between growing and swelling.
- David Novak
Most good ideas are already out there, and to learn about them, all you have to do is ask the right people.
- David Novak
One of the greatest failures to execute is the lack of follow-up. This seems so obvious, yet very few companies place as much emphasis on accountability as they do on figuring what they want to get done. Steve Reinemund, who was president of Pizza Hut when I was head of marketing there, is the best I’ve ever seen on this front. He always carried a three-by-five note card in his shirt pocket. When saw something that needed to be done, he’d pull out the card and write it down. Like everyone else who witnessed this, I quickly realized that I had better write down the same things because he’d surely be on me until they got done. Steve got results everywhere he went, whether it was as president of Pizzas Hut or Frito-Lay or chairman of PepsiCo, because he made a point of following up. People often lose track of what they’ve talked about in meetings of what they promised to do, but when you write it down, you won’t forget it.
- David Novak
Play like you’re ten points behind in the final quarter. I’ve always heard this defined as operational cadence – creating a rat-a-tat-tat rhythm of doing business that drives the relentless pursuit of results. Whatever I’ve learned about creating a sense of urgency started when I worked for Howard Davis at Tracy Locke. He really knew how to push people. Everything had to be done yesterday. And I was one of the people who go pushed. Howard was a master of intimidation. Everyone knew if you didn’t give him what he wanted, he was going to find another way to get it, and if your weren’t part of the solution then you were part of the problem. The clients loved Howard because they knew he’d kill for them (and none of us wanted to be killed). It wasn’t always comfortable, but it taught me the value of constantly putting pressure on myself and the people who work for me. In corporate America, pressure is a way of life, so rather that resist it or merely accept it, you have to learn to use it as a personal motivator.
- David Novak
Potential means that you haven’t done it yet.
- David Novak
Some conflicts are simply territorial. For instance, I’ve rarely met a marketing person who wanted to raise prices and I’ve rarely met a finance person who wanted to lower prices.
- David Novak
If David our CEO, devotes so much of his time to this, then all this stuff about teamwork and learning how to be a great leader must be pretty important.
- David Novak
I worry about losing a real talent. I hate losing a great leader more than anything. I also hate it when I have to manager out a good person for poor performance or for simply doing something that is not in sync with our values. One of the hardest things I’ve ever had to do in my life and I’ve had to do it more than once, is fire a friend.
- David Novak
I was hooked and I would make reward and recognition one of my primary focuses as a leader
- David Novak
I very much believe that creating a sense of fun and keeping up everyone’s energy level is part of my job description. – David Novak CEO OF Yum! Brands
- David Novak
Gain alignment every step of the way. Again, no involvement means no committment. Skip a layer and you will ultimately pay the price.
- David Novak
Don’t panic.
- David Novak
Even if you’re on the right track, you’ll get run over if you just sit there.
- David Novak
Even leaders with the best of intentions can have dumb ideas sometimes, and if you have good people around you, then hopefully they’ll stop you before you’ve done too much damage.
- David Novak
Everyone deserves at least a chance to make things better. And besides people can surprise you.
- David Novak
Execution begins with a vision and your people saying, I understand it. I’m excited about it. I can help make it happen.
- David Novak
Failure is a great teacher, and I have been its student on more than one occasion. – CEO David Novak of Yum! Brands
- David Novak
George W. Bush stated, I do not need to explain why I say things. That’s the interesting thing about being the president. Maybe somebody needs to explain to me why they say something, but I don’t feel like I owe anybody an explanation. That’s when I knew Bush was headed for trouble. With all due respect for the office, I completely disagree with him. In my view, it’s the leader’s responsibility to explain his or her actions every step of the way. And the higher up you are, the more important it is.
- David Novak
Get the facts.
- David Novak
He felt the Gettysburg Address was one of the greatest documents ever written, mainly because Lincoln had said so much with so few words.
- David Novak
I ask every participant to think about who their personal business mentors have been and why. I tell them my own business hero was Andy Pearson and I give them a few Andy stories to illustrate why. Then we break into groups of about twenty to go around in a circle and have each person talk about the person who has mean the most to him…We reconvene in the larger group and discuss some of the traits that were exhibited by the mentors; integrity, passion, inspiration, a positive outlook, and so on. A lot of people said it was someone who, helped me realize what I could achieve or really cared about me as a person. Then I try to get them to go a little deeper. I say, Now suppose that you were a fly on the wall, looking down on this room ten years from now. What would you like people to be saying about you? How would you feel if someone were saying that you were the person who had the greatest impact on his or her professional life?
- David Novak
I think that the act of teaching is the most gratifying and rewarding of all human endeavors.
- David Novak