Business Podcasts | How to Hire People On the Planet Earth + Why You Can Never Stop Recruiting A-Players to Work Within Your Organization + Celebrating the MultiCleanOK.com Success Story

Audio Transcription

Get ready to enter the Thrive Time Show! Good look as the father of five, that’s what I’m about. So if you see my wife and kids, please tell them how it’s C and Z up on your radio. And now three, two, one. Here we go. Started from the bottom. Now we hit it. All right, Thrive Nation, on today’s show, I am very fired up, so fired up that we have an actual longtime client in the studio. Sean Lund, we have a beautiful man. Sean Lund, we have a beautiful man in the studio with us, a man who runs a successful company. We’ve had the opportunity of working with him for years, and it’s been fun to see him in the office. And today, I think he’s here learning how to edit videos. Kevin, welcome on to the Thrive Time Show. How are you, sir? Thank you, Clay. Glad to be here. So, tell everybody out there, what’s your first and last name, and what’s the name of your business, sir? My name is Kevin Thomas, and the name of my company is MultiClean Commercial Cleaning Services. And how long have we worked with you approximately? It’s been about four to five years. Okay, and then how much have you grown during that period of time? We have probably doubled in size. Now this is what I wanted to get into today. I just talked to a wonderful person this morning, long time client of mine, and he says to me, Clay, how in the boop am I supposed to find good people? I can’t, how in the boop am I supposed to go out there and find some people that are willing to do their boop jobs. I can’t find anybody that will do their boop jobs. What the boop?” And he’s just so frustrated. I said, bro, you have to do the interview hiring process that we teach at The Thrive Timeshow. We teach to our clients. I’ve been teaching you for years. What is your hold back? He says, my industry’s different, okay? My industry’s different. I’m in the construction industry and I just can’t, you don’t understand, it’s harder to find people in my industry. And I gave him examples of people in his same industry that we’ve helped to find good people, find good employees. I’ve taught him, I’ve walked him through it. And so I thought we would detach from his emotional situation because it’s easy, it’s going to be very easy to hire people if you learn these moves. But he’s so frustrated today. And so I’m going to walk people through the moves that we teach. And I’d like to get your thoughts, Kevin, on the application. I’m going to go rapid fire. So every week I told this client, I said, Mr. Client, every week you have to do an interview every Wednesday night at 530. I interview all of the job candidates that, you know, that say they want to work with me. So step one, every single week, if you’re writing this down, folks, every single week you have to do a job post. Kevin, why do you have to do a job post every single week on Indeed, on ZipRecruiter, on the various hiring platforms and boards? Why do you have to do it every single week, even if you’re fully staffed? Well, you have to do it every week because there are many, many other companies that are competing for that space and that time. And so you have to continually be in front of prospective employees. And now, last night, folks, I did the interview last night. I do it every single Wednesday night. Sean, and you, you are a business consultant up here. Even when I’m out of town, I say, if I’m out of town, I say, Sean, I need you to do the interview. Why do I do it every single week? Well, because A players, when they’re looking for a job, we’d better be hiring. So we do it every week. So step one, we’ve got to every single week do the job post. Step two, we have to do the interview every week. Now this is going to make somebody nauseous, going to make somebody sick, someone’s going to get frustrated, they’re going to say, you’re so negative. 75% of people, according to the U.S. Chamber of Commerce, look it up folks, don’t blame me, 75% of employees admit to stealing from the workplace, and 85% of employees admit to lying on their resumes. 85% admit to lying on their resumes, 75% admit to stealing from the workplace. Kevin, is that shocking to you as an employer who’s employed literally thousands of people throughout your career? You know, you think it would be shocking, but since we’ve been in business for 30 years, you just kind of plan for it. You plan for it? Yes. And so last night we had, I just want to get your thoughts here. I want to see if you, see if you can read my mind. Here we go. Last night we had 24 candidates that said they would be at the interview last night. 24 said we will be there for the interview at 530. So 526, I look around, 527, 528, I look around and I count the number of heads of people that are here to do an interview with me. And what number of heads, how many people do you think showed up out of those 24 candidates that said we will be here for the interview? How many of them do you think actually showed up on time? I would say seven. Negative. What do you think, Sean? Wow. It’s pretty negative. You can sense the bias there. Pretty negative. Since I’ve ran the interview before, and since you have an awesome company, people really do get excited to come in. You still run about a 60, 70% showing up, so I’m thinking maybe 17, 18 people, maybe? You’re a delusional optimist. I’ve got to tell you this. Kevin was right. We didn’t talk about seven people. Seven people. Okay. All right. Seven people. We hadn’t talked about that. Seven people. Wow. Wow. Seven people! So we have a wonderful lady, I won’t mention her first or last name, but she came to the group interview. She came to the interview, she was phenomenal. And her business, the boss, told her, hey, hate to do this to you, but we’ve gotten in a situation where we’re going to have to do some pretty big layoffs. So she just lost her job, and her husband said, you should go apply. She hasn’t applied for a job in years, because she’s always had the same job. And she shows up, she goes, I love the atmosphere, love the culture, I thought she was a great fit. Boom! Perfect fit. Now, out of that group of 24 people, how many people, Kevin, do you think were a good fit? Out of the 24, because we had 24 that said they would show up, 7 actually showed up. How many do you think were a good fit last night? Three. Yeah, I’m going to say that. A lot of opium there. I’m going to say two. I’m going to go down a little bit and say there was a surprise extra person that was in there. We had two people last night. Two people. Okay. So two of the 24 seemed like a great fit. But that is every week. Now there it is. So what happens is I’m in a situation though right now today where we had a long time employee who’s been here a long time. They’re doing a good job. They’re a pastor’s kid. Always honest. Good people. And this person says to me, I want you to know I can no longer work here. I have something that came up. I’m going to be switching careers. And I wanted to give you a notice. Now, Kevin, how long of a notice do you think the pastor’s kid who’s been here a long time, everybody likes this individual. You guys probably don’t know this person because they’re not in the building as much, and they’ve been here a long time, and they are good people. How long of a notice do you think they gave me? Because they’ve been here a long time, and you don’t want to burn any bridges, right? If you’re going to go on to a new career or a new job, how long of a notice do you think they gave us, Kevin? Well, ideally two weeks, but probably, what, 30 minutes? Ooh, pretty harsh. Look at the true entrepreneur there. What do you think there? Well, yeah, I’m going to I’m going to I’m going to just be a little say they give you a week. Do they give you a week? At least a week. Five days. Five days. Five business days. The five days. Five days. So like I just hate to do this to you. Oh, now what’s crazy is that survey says I start to think what other people know about this. But, you know, I start to have like a game show in the office. Did you know about this? Did you know about this? And these people tell me, they told me they wanted to tell you themselves. I didn’t tell you. So multiple people knew that this person was planning on quitting for a couple of weeks to go to their new career, but they didn’t tell me either Kevin. Why is it that other people who work in the office with the person? Would not tell me even though they knew that this person was going to be leaving You know after 30 years. I’m still trying to find that answer It’s I think it’s because the employees want to be like they want to be this person’s friend the friendship extends beyond the workplace Maybe when this person goes to a new job, maybe they’re still buddies, I don’t know. Step one, every single week you have to do the job post. Week number two, you’ve got to interview candidates. Step three, so step one, post the job every single week. Step two, do the interview every week. Step three, you’ve got to have people shadow you. The shadow is where people, you really get to know more who they are when they shadow. Now let me get your thoughts on that, Kevin, because I tell people, why don’t you come shadow and you can shadow for like 10 minutes or all day, whatever it’s going to take. I just want to make sure that you fit with our culture. With the shadow, what happens if you don’t shadow and you just interview somebody, then you hire them based upon the things they tell you during the interview? Well, we like to hire for character, train for skill, and you really have no idea what someone’s character is during an interview. So what we do is we have them shadow another manager, spend a half a day with them, and their character comes out because people say things they shouldn’t say, and they reveal their character. And so that’s one of the reasons why we believe shadowing is so important, because you get to know someone away from the actual interview. Now again, what is your website there, sir, if people want to learn more about you and your business, sir? It is MulticleanOK.com. MulticleanOK.com. MultiCleanOK.com. MultiCleanOK.com. And so folks, this is a real entrepreneur, real business owner. We’ve really worked with him to help him grow his company. If you’re in Oklahoma and you’re looking for a company that does professional cleaning for your office, would you classify that as janitorial work or what kind of services and solutions do you provide there, sir? Yes, I would say mainly janitorial cleaning for any commercial business, offices, industrial schools, churches. Okay, and again, I’m titling today’s show, How to Hire People on the Planet Earth, because I think a lot of people, they think it’s a different industry, so it’s different. I don’t care if you’re a dentist, you’re an optometrist, you’re a doctor, you’re a lawyer, you have to do this every week. And this client that I talked to today, I mean, their business is booming and they’re in the construction space and they decided to not do the interview for a couple weeks because things are rocking. They went on a family vacation. Kevin, what would you say if you’re sitting down with someone, they say, well, you know, I got the summer coming up, things are going good. Our staff is rocking, so we’re just not going to do the group interview for a few weeks, in his case a month. What would you say? My recommendation is to always, always be interviewing because you never know when someone is going to give you, the pastor’s kid is going to give you a five day notice and you have no clue. And so you’re not prepared and then you have holes in your business. So you need to be always be interviewing, always taking resumes. Just keep that in motion every day. Sean, again, this is a construction guy who, I think people forget sometimes, but when I took this guy on, he’s a very small business, and now this guy’s business is booming. And he says, you know, with the summer coming up and all the family vacation stuff, we’re just not going to do the group interview for a while. Why can’t you ever do that? Why can’t you just ever just go, oh, I’m going to take a month off and stop interviewing? Yeah, because the rest of the world keeps going. There’s something called opportunity cost, and you’re going to lose too much of it. You will eventually be held hostage by your existing employees if you don’t have a way to replace them as well. What do you think prompted my client’s emotional outburst today where he said, I said, how are you? Let’s go over some wins of the week, man. How are things going?” As a coaching client, we meet every single week. We’ve helped him to grow his business dramatically. His response was, I’ll tell you a win of the week. I went on my top people, go work for my competition. How come I can’t find any people on the planet Earth that will actually do their jobs without trying to go work for my competition? What do you think prompted that outburst today? Well, if his top person just went to go and work with somebody else, that would piss me off, too. And how’s he going to fill the spot if he hasn’t been doing interviews for a month or more? His butt’s going to be doing that work. Kevin, you ever found yourself in that situation before the interview process was baked into your culture? Absolutely. Yes. I’ve learned many lessons. It’s so important. So again, folks, if you’re out there today on part two of today’s show, we’re going to introduce you to another entrepreneurial success story. But again, this is a real entrepreneur. This right here is the founder of MultiCleanOK.com. Kevin, I really do appreciate you, and I’ll let you get back to what you were doing. But I wanted to pick your brain because I know the group interview, that process of hiring people has really helped your company, and I thought you could provide a little color commentary. Awesome. Thank you, Clay. Thanks a lot, brother. Take care. Bye. Andrew, you know what is always exciting for me? You know what is never boring to me? You know what always pumps me up? It’s when we have great clients who are implementing the proven system. It’s fun to see it because when you have a business and you don’t know what to do, it can be very frustrating. But it’s also frustrating as a business consultant when you teach people the proven plan and they simply don’t want to implement the program. Which is why I’ve always been doing this month to month, because if somebody will not implement the plan, I just let them know, hey, if you don’t implement the plan, it’s probably not a good fit. Not a good fit. But on today’s show, we are joined by the couple who has been diligently implementing the systems. These guys are growing their business by over 500 percent. And now, without any further ado, it is now time for yet another edition of… Wings of the Week! Oh, yeah! the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the the I just feel like a winner. Oh, wow. Wow. Hey, Wes, welcome on to the Thrive Time Show. How are you, Mr. Wes McPherson? Good. How are you, Clay? Brother, I’m fired up about your growth. Fired! Fired up about your growth. I’m getting excited, Andrew. I’m getting excited. Wes, how did you first hear about us, brother? So, I literally just Googled. I was looking for some business podcasts just to get some insight, and you guys popped up and I started listening to it. And, I don’t know, within about two days, I think, I was on the show. I was on the show. I was on the show. I was on the show. I was on the show. I was on the show. I was on the show. I was on the show. I was on the show. I was on the show. I was on the show. I was on the show. And you guys popped up and I started listening to it. And I don’t know, within about two days I think I listened to probably 20 podcasts. And I just actually reached out to get the book for the internet, or the website stuff. And yeah, Julia reached back out to me and we ended up working together. What’s the name of your company, my friend? Organized storage solutions. And where are you guys based? So we are based out of Roseville, California, and we actually just opened a second location in Reno, Nevada. And so you guys are having growth, and so many people, so many people when they hear about you guys having the 566% growth, Andrew, it’s almost like their creativity stops, and they stop to believe it could happen for them, because they think, oh, this guy Wes must be a freaking genius. And again, I never want to be a backhanded complimenter, but Wes, you are very normal. You come across as a normal, good dude. You come across as a high integrity guy. Both you and your wife are great people. What would you say to somebody listening out there that’s maybe thinking about coming to a conference, but they’ve been putting it off because they’re going, you know, I don’t know. I don’t know if I can do it. This guy on this West guy sounds incredible. What would you say to somebody who’s thinking about reaching out or attending a conference but has been putting it off because they’re maybe thinking that they don’t have what it takes? You know, I would definitely do it. And here’s why. When I first started talking with you, Clay, that first initial conversation, you know, a lot of times people are, you know, I was one of them thinking, can I afford this? And then in the back of my mind I’m going, how can I not afford this? What’s the worst thing that’s going to happen? My business is going to grow, we’re going to make a bunch of money, and we’re going to be a lot happier, right? Other than struggling day to day just trying to make something happen on our own. I find that a lot of people find it unbelievable that we only work with 160 clients and that I actually do interface with each and every one of my clients whenever they have a Need for a personal call you and I’ve hopped on calls before I know we’ve done calls I’m not gonna ask you to share what those calls have been about but could you maybe share about my accessibility for? For you as a client Yeah, it’s very accessible. I mean I can if I am just completely struggling usually Julia can help me and Typically though she’s like, hey, I’m going to have Clay call you. Perfect. And you call me within probably six to seven hours, I hear from you. And that’s probably the worst case scenario, to be honest with you. And that’s why I only take on 160 clients, because I’ve been doing this since 2006, 2005. And it’s just, every business matters. I mean, Andrew, you know that. I mean, every client matters. Yeah. And they all have a business. When you guys have a question, I’m thinking, I’ve got to be able to call this guy back. And Andrew, you know this, I’ve had my phone off because we’ve been on our project Save America right now. We’re interviewing so many. We’re interviewing governors, lieutenant governors, we’re interviewing decision makers, county commissioners, elected officials, Roger Stone, who President Trump just pardoned. We’re interviewing all these people right now to try to get the truth out there to the American people. We’ve been in the studio for about six hours here. I bet you I’ve missed 40 calls or text messages. I’ll return all those calls and I’m honored to do it. Wes, explain specifically what the conference has meant for you and your wife, Kelly. Yeah, so the conference was great to actually get to meet you guys and make sure that you’re real people, right? Not just robots trying to tell us what to do. But it really just, it’s so simple that you guys break it down so simple that anyone can understand it. And just working with you guys has helped us just by having somebody push us along, right? So like, even though you know you need to be doing something you’re like, extra marketing when COVID hits, right? You’re like, should we be doing this? And you guys are like, yes, do it, do it, do it. And it’s turned out to be great. So I wanna brag on you guys for a few specific things and then I’d like for you to be able to share any more details if you’d like. You guys are doing the checklists. I think Kelly specifically is really killing the checklist game. Your wife, she’s doing the systems. So many people fight back about checklists. It’s weird. I mean, some people just like, I hate the checklist. But some people just for some reason want to fly by the seat of their pants. I mean, your wife is just the queen of checklists. Talk to me about how checklists have helped you grow your company. They’ve been great because it takes the thinking out of it. You literally have everything that you need on a piece of paper and the guys just check it off as they load it into the trucks. There’s no thinking of oh did I forget this that I missed this that I do this well if it’s checked off you got it You should be good, so It actually saves time it saves people having to come back and forth from the warehouse Back to the job sites because they already have everything because it’s checked off And if they are coming back and forth it gives us a reason to ask them Hey, why are you doing this all the checklists are checked off what you know? Oh, you didn’t do the checklist properly. Gotcha. But I think my wife knocked out about 20 of them. Oh, she did. Powerhouse. And what’s your last name? McPherson. McPherson. Now, again, your website, for people out there that want to look at your website to verify you’re real people, what’s your website? It’s OrganizedStorageSolutionsInc.com. Organized Storage Solutions Inc. Now, folks, I want to make sure you get this if you’re listening right now and you’re going, what are they doing? How are they growing this much? There’s a lot into the system. I mean, it’s like a 15-page business plan I make for every client. So I don’t have time to get into all of it here, but I just want to build it for you to see a little bit of the detail. You guys, this is what I love about you guys. You know this and I know this, but the listeners probably don’t know this. Optimizing a website requires that the client implements Google’s canonical compliance system. If you want to be top in Google, Andrew, there’s four variables that get you to the top of the Google search results. And that would be canonical compliance. Yep. That would be mobile compliance. Mobile compliance. That would be you’ve got to have the most original HTML content. Yes. That would be you’ve got to have the most Google reviews. Right. And so sometimes you have to make compromises. You have to make compromises and maybe compromise the way the website looks. Maybe you want it to look a certain way, but to rank higher you have to compromise and maybe make it look a little differently than what you want to. But we’re not doing it because we are choosing to do it. It’s not like we want to design your website to look a certain way. Right. It’s Google wants your website to work a certain way in order to rank in the search engines. Wes, you have diligently implemented the systems. Can you explain what it’s been like to work with our web team? It’s been awesome. It’s been easy. They’re literally on it. As soon as you need something done, it’s literally changed within their time frame that they give you. And it’s been great. It’s helped our business. The group interview. Let’s talk about the group interview for a second. So many people say, I can’t find good people. I can’t find good people. Now, we have entire shows, and if you’re in the coaching program, we’ll break down all the systems on how specifically to run the group interview, the checklist you need, the onboarding documents, the hiring paperwork, the legal stuff, all that. But what kind of impact has the group interview hiring process made for your company? Oh, it’s awesome, because you’re not running around trying to meet all these different people’s schedules. You just give them a time, tell them when to show up, and if they show up, they’re interested. If they don’t, you’re not wasting your time with a bunch of people that aren’t really interested. There it is. I mean, folks, if you’re out there saying you can’t find good people, I mean, the group interview system, if you implement it, it will help you to find good people. Final question I have here for you. Somebody out there is thinking about reaching out to us. They know it’s month to month. They probably listened to a lot of testimonials. I think at this point, Andrew, before this call, John was telling me, we have over a thousand success stories. Yeah, there’s so many. I mean, there’s so many. But somebody’s going, well, I don’t know. I mean, I just, you know. You say you’re going to do a 13-point assessment, but will Clay actually, will I actually do it with the 13-point assessment with me specifically. Could you explain what that initial conversation was like with our team and then with myself there, Wes? Yeah, it was great. I mean, we talked to Julia initially and she kind of explained everything to us, went over it. And again, like I had said, I didn’t know if I could afford it at first, but then in the back of my mind, I was just like, how can I afford not to do this? I can only imagine, I mean, just talking with you, and then Clay called me after Julia talked to me, and we went over the 13 point assessment, and you kind of just went over some goals with us, you know, what we wanted to hit, and you did an outline based on that. And I’m gonna say 10 months in, we’re pretty gosh darn close to hitting our goal that we had for an 18-month view. Brother, I am proud of you, and I’m saying this not so much prophetically as it is just mathematical certainty. You’re going to have massive success. And the only thing that can really screw it up at this point is your governor. That is it. I mean, seriously, am I exaggerating the jackassery of your Thanksgiving canceling, Governor? You are not. It’s unbelievable. Yeah. True jackassery, but I appreciate you guys pushing through, because you know what? A lot of people say, I can’t grow my business because of this 2020 craziness, but you did not let that be an excuse. You focused on what you could do. You did not let what you could not control keep you from doing what you could control. That right there is a powerful teaching moment. You didn’t let the things you couldn’t control stop you from doing the things that you could control. That is a powerful lesson for the listeners out there. Wes and Kelly, thank you so much for joining us on today’s edition of the Thrived Time Show. Yeah, thank you for having us, Clay. We appreciate it. Yeah, one more time. What’s your website address, and what do you do? So it is www.organizedstoragesolutionsinc.com, and we do garage enhancement. So we do epoxy floors, garage cabinets, overhead racks, shelving systems. And we make your garage a place that you want to go to instead of a void. I tell you what, brother, you are an absolute dream client. It’s been an honor to serve you guys. I cannot wait to see you soon, maybe at another conference here in the not so distant future. I hope you have a wonderful night. Hey, you too. Thank you very much, Clay. Take care, brother. So he would keep me accountable. It was really the first time in years that someone kept me accountable. Not only did they keep me accountable, but it was great advice. Everything that we implemented, it worked. It was like the magic formula for business growth. Now, I’m not asking for any of your personal financial numbers, but I just want to give some context. Um, could you maybe share as far as a percentage, um, how much you’ve grown? Is that something you can share? Like as a percentage, how much you’ve grown over these past five years? Yes. Uh, we have probably tripled the size of the company in five years. And I want to say that I’ll give 90% of that to ThriveTime for helping us grow. Just being able to implement the processes that I didn’t really have a clue what I was doing really. But, you know, Clay, you and Andrew have done a great job coaching us up and helping us be successful. All right, Thrive Nation. So many people like you, so many great listeners like you, you listen to the show and you’re probably thinking, you know, I wonder if I could actually become a success story. I wonder if I could do it. You know, we try to feature real clients on these shows. You’ve heard over the years people like Steve Currington of stevecurrington.com. You’ve heard people like Aaron Antus of shawholmes.com. You’ve heard about barbiecookies.com. You’ve heard about oxyfresh.com. And the reason why I try to bring up testimonials from real clients is I want you to know that it is 100% possible to achieve massive success if you’re willing to implement and follow the proven plan. And so today’s guest is a great longtime client. He really is a diligent doer. He’s the kind of person that is not afraid to put in the work. And he’s not a hologram. He’s here and we’re going to prove that he’s a real person in just a minute. So without any further ado, Kevin, welcome on to the Thrive Time Show. How are you, sir? Hey, Clay. I’m glad to be here. I’m glad to be a part of the Thrive Time Nation. Well, I’m going to ask you 10 questions rapid fire. You haven’t seen the questions. And that way people can prove you’re real and that they too can achieve success. So Kevin, what’s your first and last name? Kevin Thomas. All right. So Kevin Thomas, what’s the website people can go to to prove you have a real company? MultiCleanOK.com. MultiCleanOK.com. I’m going to pull it up here. That’s MultiCleanOK.com. Three, what kind of services and products do you guys provide at MultiCleanOK.com? MultiClean provides commercial janitorial services for the Tulsa and Oklahoma City markets. We only clean commercial buildings such as office buildings, churches, schools, things of that nature. Question number four, how did you first hear about us? How did you first come in contact with the Thrive Time Show and myself and Andrew and our whole team here? Well, I originally saw an ad on Facebook and I replied because our business was kind of stuck. And so I replied and I thought, well I have nothing to lose, let’s give this Thrive Time Place a try and see what happens. Question number five, how would you describe the weekly coaching? Because there are coaching programs that I’ve been a part of many, many years ago that I actually hired when I was 20 years old, 21 years old, en route to building my first big success company called DJConnection.com. And I didn’t know any different when I was building the company. I reached out to the companies and they said, it’s $4,000 a month. You have to prepay for a year. It’s a one-year contract. And we would have these meetings, and during these meetings they would tell me concepts and ideas. They would say things like, well, Clay, you need to work on your business and not in your business. Or your video needs to be better. Or your website needs to have a better conversion rate, or these statements that were true, but they were kind of broad. And then I would say, well, can you help me with my website? And they would say, no. And I would say, can you help me with my print piece? They would say, no. Can you help with my scripts? No. Can you help me with looking at my accounting? No. Could you help me learn how to hire people? No. So it was, they would meet with me for about four grand a month, tell me problems that I had, and then I would have to go out and hire other vendors to then solve the problem. Could you maybe explain what it’s like from your experience having worked with us over these past few years? Absolutely. We’ve been a Thrive Time customer, I think four to five years now. And from day one, it’s been a fantastic experience. Your team has helped us grow to numbers that are, I can’t believe were this big where we are. But right now my coach is Andrew and he does a great job. And I think what I really like about the coaching process is Andrew does a great job of keeping me accountable. He gives me a list of things to do and then I know each week when I come to the weekly meeting that he’s going to ask me, hey, did you get some more SEO? Did you write some content? Are you, how are you doing on your group interviews? And so he would keep me accountable. And it was really the first time in years that someone kept me accountable. Not only did they keep me accountable, but it was great advice. Everything that we implemented, it worked. It was like the magic formula for business growth. Now, I’m not asking for any of your personal financial numbers, but I just want to give some context. Could you maybe share as far as a percentage on how much you’ve grown? Is that something you can share like as a percentage how much you’ve grown over these past five years? Yes, we have probably tripled the size of the company in five years. And I want to say that I’ll give 90% of that to ThriveTime for helping us grow just being able to implement the processes that I didn’t really have a clue what I was doing, really. But, Clay, you and Andrew have done a great job coaching us up and helping us be successful. Next question I have here for you is, Andrew and I, sometimes I love working with people like you because you’re coachable and approachable. So I’ll try to not brag on myself, but I want to give an example of what I think it means to be coachable. I have an accountant that I pay. That company’s called CCK. That’s the company, CCK. That’s the accounting firm. And every month we meet with CCK and CCK tells us things to do and we do them. And so we don’t have tax problems. It’s amazing. I pay them, they tell me what to do, I do it. And so I don’t have tax problems. That would be, you know, but it’s a thing where like if you weren’t willing to put in the work, it wouldn’t work. So Andrew and I sometimes have the unenviable task of making sure we go over the tracking sheet every week, and it can be repetitive because we need to go over the same thing. So just because we go over calling leads and tracking sheets and Google reviews every week, we don’t bring up a new subject every week just to be exciting. We focus on what moves the needle. And so with the tracking sheet, I’m going to pull up one of our clients who’s given me permission to share here. This is his company called PMHOKC. He’s a great client, great guy. And this guy’s grown his business from basically a million dollar company to a $12 million company. And where he used to do maybe $600,000 to $700,000 a year, he has weeks now where he’s doing $200,000 or $300,000 a week. So we’re talking about from $600,000 a year to like $300,000 a week. So we go over this tracking sheet every week and we really do go over the same things every week. It’s how many Google reviews did you get? How many articles did you write? How many leads came in? Where did the leads come from? Did you call the leads? Did you do the group interview? Are you having your staffing meeting? Are you recording the calls? And it’s very repetitive, but it produces massive success. Could you maybe talk about that aspect of the company, the consulting, that repetitive nature of going over the things that move the needle? Well, I believe the repetitive nature of it really has, I’ll go back to the word, being accountable. Some days I’ll have my meeting with Andrew and or most days if the good meeting some days Andrew’s like hey How’d you do this week? I’m like, I wasn’t able to do that great and And so I know each week as I’m as I’m going in we’re gonna go over reviews. We’re gonna go over content What have you done? What have you written? For content for the page. Have you gotten any videos video reviews things like that. And so it may seem repetitive, but it really has helped the company grow because we have a process. And that process is meeting with Andrew once a week, doing the same things. And then it’s just been an amazing process how we’ve grown and to where we are. I never want to misquote you. So I’m just repeating this to make sure I’m getting it. You’re saying that the repetitive nature of the meeting has helped to grow the company, but there are certain things that are repetitive you have to go over every week. Yes, absolutely. Just like when you have staff meetings with your own company, you have to remind your team, hey, this is our goal, this is our culture. That’s what Andrew does is remind me, hey, stay focused, you can do this. He’s very encouraging and that’s helpful. It’s helpful for a business owner to have someone push them. Because not really anyone in the company is going to push you. And also, I think you said you attribute 90% of the growth to our team. Is that an accurate statement? Am I misquoting that? Absolutely. I would 90% over the past four to five years for sure. Now I want to pull this up here. And I want people to see this. This is what I call the recipe. And you say, well, how could there be a recipe for every business? Well, folks, every business that I’m involved in is very similar. There’s, you know, I mean, I would argue that being a dentist is like being a disc jockey of teeth. I would argue that having a janitorial service is a lot like haircuts. I would argue that having a men’s haircut chain, which I have, is a lot like training dogs, which is the dog training franchise I’m involved in. I would argue that cleaning carpets at oxyfresh.com is a lot very similar to, you know, cutting hair at Elephant in the Room. I think these are very similar things. And so what we do is we go over these boxes. So if you come to a conference, we’re going to go over these boxes. These are these very important steps that allow you to achieve financial freedom and time freedom. I always tell people, stop throwing gutter balls. Implement the system. It’s like bumper bowling for business. So box number one, we have to go over the revenue goals. Why is it important for you and for Andrew and our team? Why is it important for us to know and for you to know your revenue goals? Well, if you don’t know your revenue goals, you don’t know if you’re even profitable or making money or losing money or kind of the status of your company. Two, why is it important that you know the break even numbers, like how much sales you have to do just to break even? Well, it’s just important, again, back to if you’re going to grow or if you’re going to make profit, and that’s every owner’s goal is to make a profit. And so if you’re not meeting the break-even and then you’re losing money, then you need to change course or make a different path. Now, I’ve met your incredible wife, and this isn’t a backhanded compliment about her and or you. It’s just a very direct statement that maybe people are uncomfortable with. I feel like you and your wife clearly know your roles, and I think you guys have, you’ve determined probably many years ago, and maybe it’s an ongoing conversation, but you’re clear about your boundaries of how many hours you’re willing to work and how many you’re not willing to work. And I think you’re very clear about that. And I’m saying this, this isn’t a negative thing, but some people think it’s almost like a bad thing for an entrepreneur to be clear about how many hours they’re willing to work. You know, because so many motivational success tapes and books tell you, you got to do whatever it takes. You know, and then, but, but you and your wife are willing to do whatever it takes, but yet you have boundaries on the hours you’re willing to work. Could you maybe talk about that, why that’s important for you and your wife and just to know how, how many hours you’re willing to work and how many hours you’re not willing to work? Absolutely. Well, for 30 years, uh, that’s how long we’ve had Multi Clean. And my wife’s strengths is she’s been in banking pretty much her whole life. And so she handles the money, she handles the finances, balancing the checkbooks. And I run the operations of the company and help run the sales. And it’s very, it’s easy to get in over your head and forget why you’re doing the business. In fact, after 30 years, I just took off 90 days because I do have an amazing team and I was able to take off and not worry that the company was gonna go under or fail or have a big hiccup. I stepped right back in just a few weeks ago and it’s as if I wasn’t even there and that’s just a great feeling. Again, you’re not a hologram, you’re a real person. You have a unique value proposition. Box 4, we sat down, we figured out what makes you different than your competition. And then the branding, we had to help you with the website, the print pieces, the logos, the videography. Can you talk about the branding and what it’s like to have one team that helps you with your branding and your coaching? Absolutely. I know that Andrew’s helped us with our logo and he’s helped us put our logo on like our Indie dads. He’s helped with our business cards. And, uh, it’s just, it’s nice to be able to come to him and say, Andrew, we’re making a video, I need 15 seconds of intro with my logo, kind of sparkling, make it look sharp, he’s like, no problem. They put it together. And now whenever we do videos of employee of the month or whatever the video might be, it’s there. And it looks sharp and I didn’t have to worry about it. And I just know that Andrew is always going to take care of the technical aspects of the website and computer part. Now we have this thing called the three-legged marketing stool, where we identify the three best ways to acquire customers, and I don’t want to give away your secret sauce, but the idea is if you have a business out there today, you have to come up with three ways to reach your ideal and likely buyers. So I’ll pick on a different client here for a second. So I’m going to switch gears. I’m going to go to oxyfresh.com. If anybody out there with a sound mind, if you go on to Google and you type in carpet cleaning quotes and you have a sound mind, you’re going to discover, if your mind is not sound, I understand that it could be difficult. But if you have a sound mind, you type in carpet cleaning quotes, you’re going to see that Oxyfresh has more reviews than any company in the world. We have 254,000 reviews as of right now. 254,000 reviews. And so that along with writing content makes Oxifresh top or amongst the top in the search engine results. The second thing we do at Oxifresh is we run ads to our ideal and likely buyers via social media, Facebook, places where soccer moms are. So we run ads online to places where soccer moms are likely to find us. Why? Because the soccer moms are the ones who buy carpet cleaning services from Oxifresh. And the third is that we auto wrap these vehicles and make sure they look sharp. So when you’re in your neighborhood and you see an Oxifresh vehicle driving around town, it inspires confidence that we are an actual brand that actually does what we’re talking about because we have our vehicles auto wrapped and they look very nice. And so that’s how we do it. So again, if you’re out there today and you say, well, how does Oxifresh market its business? One, we dominate the search engine results. Two, we run ads to our ideal and likely buyers. And three, we go out there and we are very, very consistent about auto-wrapping the vehicles. And that’s what we do. And we don’t come up with a new marketing strategy every five minutes just to validate our existence and to keep ourselves busy. In fact, we focus on implementing those three things over and over and over. If you talk about the value of having, you know, three to four different marketing moves that work and just focusing on those as opposed to doing like the idea of the month? Absolutely. Well, before we met Thrive Time, we didn’t really know. We kind of advertised in the yellow pages, if you remember those. Oh, yeah. And then we did some Google ads. But I believe our, where we get most of our bang for the buck is we are the highest and most reviewed janitorial service in the state of Oklahoma. And so whenever we ask someone, how’d you hear about us? Oh, you have the most reviews. You must be good. And correct. And then we do have a really solid website so they can go and see that it’s not a cheaply made website that Thrive Time did a great job developing and building the website. And then also, we have a very good sales team. We have an outside salesperson as well as an inside sales girl. And they, they rock it. I mean, she is just calling people all the time, setting appointments. And the sales guy’s doing outside sales calls, cold calls. And between those three legs of the stool, we stay very busy. Now, next question I want to ask you, we move into human resources. You know, a lot of times people will come to me and they’ll say, Clay, I heard that you helped my buddy grow his business by helping him find good people. You helped me, you helped my friend find employees. And I go, well, yeah. And they go, but I don’t need that. I need help marketing or vice versa. People will come to me and go, I heard that you’re a great marketing company. I don’t need help with that. I need help hiring people. Or other people, Kevin, will come to me and say, I hear that you have a great sales training system. I need you to do that, but not do my, I don’t need help with my staffing. And everybody hears about, a lot of people now, it seems this week, it seems like a lot of people are reaching out to me because they’ve heard about the accounting help that I provide for people, helping them with their numbers. And so I would argue all of these boxes are equally important and you have to master all aspects of your company to make it grow. But I want to focus on the hiring process. How has Andrew and our team been able to help you revolutionize the way you hire people that you hire, you train, retain, find good people that actually will do the job? Well what Andrew’s done is he’s helped us simplify our Indeed ads. That’s where we put most of our ads on Indeed. And he’s taught us to put videos and links to videos so that when an employee or potential employee goes to look at our ad, they can read video reviews so they have a positive outlook on us before they even come in. As well as the group interview has worked well and, you know, we can bring in several people at one time, but I think where Andrew’s helped us most is we’ll look and review R&D ads and he’ll say, no, that’s not going to work. Let’s try this or let’s put some videos in there, make the wording a little bit shorter and it’s been very successful. So I’m very transparent about it. We charge $1,700 a month, 1-7-0-0 per month. I’m very transparent. People can go to thrivetimeshow.com and schedule a free consultation. I’m very clear, we only take on 160 clients, so I don’t want to waste anybody’s time scheduling a consultation with us if they’re not a good fit. But what we try to do is we feature our success stories on the website. So our average client is with us for six years or longer. We have thousands of success stories up there. What would you say to anybody out there that’s thinking about attending a workshop or scheduling a 13-point assessment? What would you say to anybody looking at this and thinking about maybe actually scheduling that consultation? I would say it may be one of the best businesses that you ever make. The conference, the information that’s in the Thrive Time conferences is enough for you to chew on for several months to help you grow. And I think it’s great. I think if you’re a business owner and you feel like you’re stuck, Thrive Time is exactly the company that’s going to get you unstuck and not only get you unstuck, but help you grow beyond what you thought you could be. From an ROI, from a return on investment perspective, you spent $1,700 a month. What kind of return on investment have you seen for the $1,700 you pay every month? Are you seeing like a $1 comes back for every $1 you spend? What kind of return have you seen? I don’t know the exact number, but I know that when times are tough, even though we’re growing, the first thing out of my wife’s mouth is, whatever you do, we’re not ever going to get rid of Thrive Time. Because when you come back from the meeting with Andrew, you’re pumped up, you’re excited about your business. And so all I can say is the $1,700 a month is, you know, we’ve grown, our business has grown triple in that amount of time. And so the ROI has been fantastic. Well, brother, thank you for carving out time for us again. That’s MulticleanOK.com. That’s Kevin Thomas. He’s a real American. If you’re in the Tulsa, Oklahoma area and you want to have your home, your business, primarily your business, you want to have that cleaned, you can do it. Now, if you have a massive home, I mean, if you have a 6,000 square foot, 10,000 square foot home that needs industrial level cleaning, you might also call MulticleanOK.com. But, Kevin Thomas, thank you so much, sir. And we’ll talk to you next week. We’ll see you in the office, I guess. Yes, thank you, sir. I appreciate you. Take care, brother. Bye-bye. The number of new customers that we’ve had is up 411% over last year. We are Jared and Jennifer Johnson. We own Platinum Pest and Lawn and are located in Owasso, Oklahoma. And we have been working with Thrive for business coaching for almost a year now. Yeah. So, what we want to do is we want to share some wins with you guys that we’ve had by working with Thrive. First of all, we’re on the top page of Google now, okay. I just want to let you know what type of accomplishment this is. Our competition, Orkin, Terminix, they’re both 1.3 billion dollar companies. They both have two to three thousand pages of content attached to their website. So to basically go from virtually non-existent on Google to up on the top page is really saying something. But it’s come by being diligent to the systems that Thrive has, by being consistent and diligent on doing podcasts, and staying on top of those podcasts to really help with getting up on what they’re listing and ranking there with Google. And also, we’ve been trying to get Google reviews, asking our customers for reviews. And now we’re the highest rated and most reviewed pest and lawn company in the Tulsa area. And that’s really helped with our conversion rate. And the number of new customers that we’ve had is up 411% over last year. Wait, say that again. How much are we up? 411%. So 411% we’re up with our new customers. Amazing. Right. So not only do we have more customers calling in, we’re able to close those deals at a much higher rate than we were before. Right now, our closing rate is about 85%, and that’s largely due to, first of all, like our Google reviews that we’ve gotten. People really see that our customers are happy, but also we have a script that we follow. And so when customers call in, they get all the information that they need. That script has been refined time and time again. It wasn’t a one and done deal. It was a system that we followed with Thrive in the refining process. And that has obviously, the 411% shows that that system works. Yeah. So here’s a big one for you. So last week alone, our booking percentage was 91%. We actually booked more deals, more new customers last year than we did the first five months. Or I’m sorry, we booked more deals last week than we did the first five months of last year from before we worked with Thrive. So again, we booked more deals last week than the first five months of last year. And it’s incredible, but the reason why we have that success by implementing the systems that Thrive has taught us and helped us out with. Some of those systems that we’ve implemented are group interviews, that way we’ve really been able to come up with a really great team. We’ve created and implemented checklists. Everything gets done and it gets done right. It creates accountability. We’re able to make sure that everything gets done properly both out in the field and also in our office. And also doing the podcast like Jared had mentioned that has really, really contributed to our success. But that, like I said, the diligence and consistency and consistency in doing those in that system has really, really been a big blessing in our lives and also it’s really shown that we’ve gotten a success from following those systems. So before working with Thrive, we were basically stuck. Really no new growth with our business. We were in a rut. The last three years, our customer base had pretty much stayed the same. We weren’t shrinking, but we weren’t really growing either. Yeah, and so we didn’t really know where to go, what to do, how to get out of this rut that we’re in. But Thrive helped us with that. You know, they implemented those systems, and they taught us those systems, they taught us the knowledge that we needed in order to succeed. Now it’s been a grind, absolutely it’s been a grind this last year, but we’re getting those fruits from that hard work and the diligent effort that we’re able to put into it. So again, we were in a rut, Thrive helped us get out of that rut. And if you’re thinking about working with Thrive, quit thinking about it and just do it. Do the action and you’ll get the results. It will take hard work and discipline, but that’s what it’s going to take in order to really succeed. So we just want to give a big shout out to Thrive, a big thank you out there to Thrive. We wouldn’t be where we’re at now without their help. Hi, I’m Dr. Mark Moore. I’m a pediatric dentist. Through our new digital marketing plan, we have seen a marked increase in the number of new patients that we’re seeing every month, year over year. One month, year over year. The group of people required to implement our new digital marketing plan is immense, starting with a business coach, videographers, photographers, web designers. Back when I graduated dental school in 1985, nobody advertised. The only marketing that was ethically allowed in everybody’s eyes was mouth-to-mouth marketing. By choosing to use the services, you’re choosing to use a proven turnkey marketing and coaching system that will grow your practice and get you the results that you are looking for. I went to the University of Oklahoma College of Dentistry, graduated in 1983, and then I did my pediatric dental residency at Baylor College of Dentistry from 1983 to 1985. Hello, my name is Charles Kola with Kola Fitness. Today I want to tell you a little bit about Clay Clark and how I know Clay Clark. Clay Clark has been my business coach since 2017. He’s helped us grow from two locations to now six locations. We’re planning to do seven locations in seven years and then franchise. And Clay’s done a great job of helping us navigate anything that has to do with like running the business, building the systems, the checklists, the audits, how to navigate lease agreements, how to buy property, how to work with brokers and builders. This guy is just amazing. This kind of guy has worked in every single industry. He’s written books with Lee Crockwell, head of Disney with the 40,000 cast members. He’s friends with Mike Lindell. He does Reawaken America tours where he does these tours all across the country where 10,000 or more people show up to some of these tours. On the day-to-day, he does anywhere from about 160 companies. He’s at the top. He has a team of business coaches, videographers, and graphic designers, and web developers, and they run 160 companies every single week. So, think of this guy with a team of business coaches running 160 companies. So, in the weekly, he’s running 160 companies. Every 6-8 weeks he’s doing Reawaken America tours. Every 6-8 weeks he’s also doing business conferences where 200 people show up and he teaches people a 13 step proven system that he’s done and worked with billionaires helping them grow their companies. I’ve seen guys from start ups go from start ups to being multi millionaires. Teaching people how to get time freedom and financial freedom through the system. Critical thinking, document creation, making it, putting it into, organizing everything in their head to building it into a franchisable, scalable business. Like one of his businesses has like 500 franchises. That’s just one of the companies or brands that he works with. So amazing guy. Elon Musk, kind of like smart guy. He kind of comes off sometimes as socially awkward, but he’s so brilliant and he’s taught me so much. When I say that, Clay is like, he doesn’t care what people think when you’re talking to him. He cares about where you’re going in your life and where he can get you to go. And that’s what I like him most about him. He’s like a good coach. A coach isn’t just making you feel good all the time. A coach is actually helping you get to the best you. And Clay has been an amazing business coach. Through the course of that, we became friends. My most impressed with him is when I was shadowing him one time. We went into a business deal and listened to it. I got to shadow and listen to it. When we walked out, I knew that he could make millions on the deal. They were super excited about working with him. He told me, he’s like, I’m not going to touch it. I’m going to turn it down because he knew it was going to harm the common good of people in the long run. The guy’s integrity just really wowed me. It brought tears to my eyes to see that this guy, his highest desire was to do what’s right. And anyways, just an amazing man. So anyways, impacted me a lot. He’s helped navigate. Anytime I’ve gotten nervous or worried about how to run the company or navigating competition and an economy that’s, I remember we got closed down for three months, he helped us navigate on how to stay open, how to get back open, how to just survive through all the COVID shutdowns, lockdowns. I’m Rachel with Tip Top K9, and we just want to give a huge thank you to Clay and Vanessa Clark. Hey, guys. I’m Ryan with Tip Top K9. Just want to say a big thank you to Thrive 15. Thank you to Make Your Life Epic. We love you guys. We appreciate you and really just appreciate how far you’ve taken us. This is our old house. Right. This is where we used to live a few years ago. This is our old neighborhood. See, it’s nice, right? So this is my old van and our old school marketing, and this is our old team. And by team, I mean it’s me and another guy. This is our new van with our new marketing and this is our new team. We went from four to fourteen and I took this beautiful photo. We worked with several different business coaches in the past and they were all about helping Ryan sell better and just teaching sales, which is awesome, but Ryan is a really great salesman, so we didn’t need that. We needed somebody to help us get everything that was in his head out into systems, into manuals and scripts and actually build a team. So now that we have systems in place, we’ve gone from one to 10 locations in only a year. In October 2016, we grossed 13 grand for the whole month. Right now it’s 2018, the month of October. It’s only the 22nd. We’ve already grossed a little over 50 grand for the whole month and we still have time to go. We’re just thankful for you, thankful for Thrive and your mentorship and we’re really thankful that you guys have helped us to grow a business that we run now instead of the business running us. Just thank you, thank you, thank you times a thousand. The Thrive Time Show, two day interactive business workshops are the highest and most reviewed business workshops on the planet. You can learn the proven 13 point business system that Dr. Zellner and I have used over and over to start and grow successful companies. When we get into the specifics, the specific steps on what you need to do to optimize your website. We’re going to teach you how to fix your conversion rate. We’re going to teach you how to do a social media marketing campaign that works. How do you raise capital? How do you get a small business loan? We teach you everything you need to know here during a two day, 15 hour workshop. It’s all here for you. You work every day in your business, but for two days you can escape and work on your business and build these proven systems so now you can have a successful company that will produce both the time freedom and the financial freedom that you deserve. You’re going to leave energized, motivated, but you’re also going to leave empowered. The reason why I built these workshops is because as an entrepreneur, I always wish that I had this. And because there wasn’t anything like this, I would go to these motivational seminars with no money down, real estate, Ponzi scheme, get motivated seminars, and they would never teach me anything. It was like you went there and you paid for the big chocolate Easter bunny, but inside of it, it was a hollow nothingness. And I wanted the knowledge, and they’re like, oh, but we’ll teach you the knowledge after our next workshop. And the great thing is we have nothing to upsell. At every workshop, we teach you what you need to know. There’s no one in the back of the room trying to sell you some next big, get-rich-quick, walk-on-hot-coals product. It’s literally, we teach you the brass tacks, the specific stuff that you need to know to learn how to start and grow a business. I encourage you to not believe what I’m saying, and I want you to Google the Z66 auto auction. I want you to Google elephant in the room. Look at Robert Zellner and Associates. Look them up and say, are they successful because they’re geniuses? Or are they successful because they have a proven system? When you do that research, you will discover that the same systems that we use in our own business can be used in your business. Come to Tulsa, book a ticket, and I guarantee you it’s going to be the best business workshop ever. And we’re going to give you your money back if you don’t love it. We built this facility for you, and we’re excited to see it. Hey, I’m Ryan Wimpey with Tip Top K9, and I’m the founder. I’m Rachel Wimpey, and I am a co-founder. So we’ve been running Tip Top for about the last 14 years, franchising for the last three, four years. So someone that’d be a good fit for Tip Top loves dogs. They’re high energy. They want to be able to own their own job but they don’t want to worry about you know the high failure rate. They want to do that like bowling with bumper lanes. So you give us a call, reach out to us, we’ll call you, and then we’ll send you an FTD, look over that, read it, fall asleep to it, it’s very boring, and then we’ll book a discovery day and you come and you’ll spend a day or two with us, make sure that you actually like it, make sure you’re coming up with something that you want to do. So an FCD is a franchise disclosure document. It’s a federally regulated document that goes into all the nitty-gritty details of what the franchise agreement entails. So who would be a good fit to buy a Tip Top K9 would be somebody who loves dogs, who wants to work with dogs all day as their profession. You’ll make a lot of money, you’ll have a lot of people say they’re generating doctor money, but on our disclosure, the numbers are anywhere from over a million dollars a year in dog training, what our Oklahoma City location did last year, to $25,000-$35,000 a month. To train and get trained by us for Tip Top K9, to run your own Tip Top K9, you would be with us for six weeks here in Tulsa, Oklahoma. We’ve been married for seven years. Eight years. Eight years. So if you’re watching this video, you’re like, hey, maybe I want to be a dog trainer. Hey, that sounds super amazing. Go to our website, tiptopcanada.com, click on the yellow franchising tab, fill out the form, and Rachel and I will give you a call. Our Oklahoma City location last year, they did over a million dollars. He’s been running that shop for three years. Before, he was a youth pastor with zero sales experience, zero dog training experience before he ever met with us. So just call us, come spend a day with us, spend a couple days with us, make sure you like training dogs and own your own business. Well the biggest reason to buy a Tip Top K9 is so you own your own job and you own your own future and you don’t hate your life. You get an enjoyable job that brings a lot of income but is really rewarding. awarding. My name is Seth Flint and I had originally heard about Tip Top K9 through my old pastors who I worked for. They trained their great Pyrenees with Ryan and Tip Top K9. They did a phenomenal job and became really good friends with Ryan and Rachel. I was working at a local church and it was a great experience. I ended up leaving there and working with Ryan and Tip Top Canine. The biggest thing that I really, really enjoy about being self-employed is that I can create my own schedule. I have the ability to spend more time with my family, my wife and my daughter. So my very favorite thing about training dogs with Tip Top K9 is that I get to work with the people. Obviously I love working with dogs but it’s just so rewarding to be able to train a dog that had serious issues whether it’s behavioral or you know whatever and seeing a transformation, taking that dog home, and mom and dad are literally in tears because of how happy they are with the training. If somebody is interested, I’d say don’t hesitate. Make sure you like dogs. Make sure that you enjoy working with people because we’re not just dog trainers. We are customer service people that help dogs and and so Definitely definitely don’t hesitate. Just just come in and ask questions. Ask all the questions you have