Setting Up a Weekly Time to Train Your Team (3 hours per week)

Audio Transcription

Get ready to add her that thrive time show on talk. Radio 1170 broadcasting live from the center of the universe. It’s business coaching school without the bs featuring optometrist turned entrepreneur, dr. Robert zoellner, with ussba entrepreneur of the year clayton clark sba entrepreneur of the year, the father of five kids and I’m honored, to be talking to you today about the importance of setting up a weekly time to train your team, setting up a weekly time to train your team know. This is this:is so big if you get this idea, I want to make sure we get this idea I’m having eric chappell one of our business coaches, explain to you why it’s hard for a lot of people to implement, but before we bring up any of the doubts and the reasons why you can’t do it? Please understand what you need to do here. You need to put a actual time or times in your schedule, to train your team every week recurring time. This is the same time every week. So for elephant in the room. We do a management, training meeting every single monday at 7, every single monday at 7, so it’s not some mondays at 7. It’s not we’ll see if we need to get together, I’m, not saying the team guys will circle back okay, let’s figure out a good time to work for everybody. I don’t do that. It’s also not something I skip. It’s also not a suggestion.

It’s also very, very it’s a rock in the schedule to the foundational event that has to happen. Now we on friday, with an all-staff meeting for elephant in the room so I’m on friday. We have an all-staff meeting, 8 a.M. On mondays. We train the whole staff and chip I want to put this on the show notes. I want to show them what the listeners get this so I’ll get under the first notable quotable by mr. Jeff hoffman like to put this on the show notes. One you have to have a management meeting every single week and you can put elephant in the room is example that we have that meeting every single monday at 7. Right then, on friday we have an all-staff meeting. Every single friday I want to make sure that you would listener are getting this that you were not receiving poor teaching. This is not a suggestion. This is not a I hope. It happens. If you see these meetings happen every single week without fail, and why do we have a strategic business coaching management meeting every single week? What’s the advantage of having a strategic management meeting once a week feedback, so you can get feedback from the critical players on your team and it happens at a scheduled time. So you’re not getting this barrage of this happened in this fire and then but got a minute on this and this and that so it’s everybody be proactive, come to the meeting with what your questions or issues whatever you need to talk about, be proactive and come with that to the meeting. Don’t show up looking for things to pull out of the air or don’t calling you know in the middle of the night or every single day with every single issue.

So what I’m not wanting to do is I’m not wanting to, as you pointed out, I’m, not wanting to receive an endless amount of emails from people during the week I’m not wanting to receive a bunch of reactionary text messages during the week. I am not wanting to abdicate responsibility and not talk to my team during the week right now wanting to talk to my team during the week, I am wanting my team to feel hurt during the week. I just wanted to be heard on monday at 7 a.M. In the management meeting. So if somebody says I would like to take this certain day off, then we discuss it in the monday, be right. If we have a leak in one of the facilities that we we we deal with it on monday at the strategic meeting. If we need to make business coaching improvements to the building, we would suggest that on the monday meeting, if we have employees that want to know about their page, their pay, stubs or a new payment system of the pricing of retail products or anything strategic as discussed on our monday management meeting. Now our training of our staff that occurs every single friday night shop, we have one more exit and we have to put in there to put this happen. Every single week we have a group interview every single week:chuck we’re never done recruiting people because at thrive and that the elephant in the room, we believe, because we read all the books and we’ve lived in-and we built in 13 multimillion-dollar company that we know. We believe that you can train skill, but you cannot train character and then train the skill. But how can I find good people clay? How can I do it? It’s by having a weekly group interview I would not ever cancel a group interview for the same reason. I would I would never go without breathing for a day, because I realize that the decision to cancel a group interview this week is going to cause me major problems down the road on the next action item. Every week we post to post that we are now hiring every single week we post the job post every week every week. Yes, so every week we have our our our staff meeting are all staff team training of all the employees? What time friday? How long is it 1 hour every week every week? What about what is your management meeting? The same time when monday with who the manager to discuss what strategic think, then we have a weekly group interview on wednesday every week.

Are you saying every week I can’t hear what you’re saying it seems like it’s kind of repetitive? Yes, every single week you mean that you guys what if you already are fully staffed. You mean, when your fully staffed, that you guys are going to continue doing job post even when you’re fully staffed i. Don’t do that, especially when you’re fully staffed I put this on my notes:are we going to take him to bring up and you type it into exactly where I was going with this? These trainings were talking about trainings as well. This is a good peak into who are the eight players on your team because they’re going to be like excited to come to training every week. I have no issue coming to our coaches meetings everyday at 6, because I know, if I have any questions I’m going to get my answers, there’s no reason to nice every time it’s the best, it’s the best pain when someone does not show up that meeting yeah, because there’s something problem or something that we need to talk to them about or whatever it’s called a cascading business coaching message on. If you get this message-and you want everyone to know something, what you do in the meeting, is you hell all of the all the managers and they tell other people, that’s how that works right. So here’s another one from jeff hoffman, the former ceo of priceline, which turns out to be a big company. He says:don’t just expect that your team will know how to build systems or even use them. You need to make training on how to access and use your systems part of your business way down there. Some animal carnival coming in hot here this is from chet holmes.

The best selling author of the ultimate, sales machine. 96% of all businesses fail within 10 years with 80% feeling within the first 2 years. The top reasons for failure include bad customer retention, bad budgeting, lack of staff training, friends in poor and inconsistent marketing. You see in our management meeting we go over this every week, but we never stop advertising. Never ever never ever the ultimate, sales machine, he writes the secret to building an excellent sales force or a team of any kind is in repeating core training on basic skills. Again and again, my friend we’ve been taught this cultural, why? The definition of insanity is doing the same thing over and over expecting a different result when in reality, it’s only by doing if I diligently doing the same thing over and over that we can ever become great at anything. You can’t become great anything if you get if you’re not consistent playing the piano practicing over and over. You don’t get great at shooting a basketball. Let you do the same thing:over and over. Here’s the deal I’ve got about five core meetings every week that have to happen and turn about an hour each, but then I get the entire rest of my week back as compensation for being diligent on sewing those seeds. We come back we’re going to talk about this cultural pull this internal business coaching conflict. We have to not want to be consistent, there’s something going on inside everybody’s cranium, not mine, not yours! We not you’re going to other people. This, isn’t you and everybody else. Is everybody else, hates being consistent, stay two more talking about building a great team. We come back pretty setting the world’s only business school without the bs and I’ll, be the sea we’re breaking down how to set up a weekly time to train your team, how to build a very, very successful team, but before we do that job, we have 5 action items that we need to put into.

Our schedule relate to business with 5 action items that have to go on our schedule, and then we have to find time. You know to do everything else, but these are the five things that have to go into the schedule. Otherwise, they’re not going to happen. So can you read off the 5 action items that have to go into the schedule? Every successful self-employed person to schedule a one-hour management meeting every week? This is to talk strategy managers, high-level team members. This is where, like hey, we need weed, we might have to fire. Somebody write about somebody or I’ll. Just say this though I would say half the discussion is like and have the discussion is like me in this person awesome. We need to promote that in your management meeting and nobody says this person is not pulling their way to you. That means you’re having some week meetings for not promoting somebody. How do you promote somebody? I can promote somebody if no one ever gets fired, or is it just a stagnant company where whoever got their first lord into a company-wide promotion? Everybody everybody to come turn off when the tide goes out. I don’t even know how the rest of that, and now it’s no pay raises know the number to. Is you going to schedule a one-hour all-staff meeting every single week, so this this week are all business coaching staff meeting or going to have tomorrow? You know it’s about you. But. It’s going to be about file nomenclature, the naming of things, and we have two individuals on our team there, varying that aren’t trying to be casual with how they save their files and as you scale, it makes it impossible to find thing. But there are certain people that every organization, ego or self-discipline needed the standards needed to save things the right way. So over time they start being casual and you can’t be casual because casualness causes casualties. Chuck wants to go into our schedule schedule and hold a weekly group interview, a weekly weekly interview that gives you new talent that flows into your organization.

Otherwise you have a stagnant pond, but by having a weekly group interview was like a stream as play stairs as of living. Now the water isn’t stag me have new candidates coming in. If somebody needs to be fired, you always have an ample supply of cornucopia of resumes. If you’re out there running a business, I know for a fact, if you, if you started from small on your ground, whatever the case, maybe that you have been held hostage by an employee before somebody who you have paid not like.. Don’t. Look at me like that siri. Could you stop polishing a nuclear device as far as like you know, I would love to come in and work my shift, but I really need that extra dollar an hour that kind of crap. Whenever you know it may have been in your plan to give that person to raise two weeks later, but when employees are treating you that way, the only way to stop that is to have this group interview every single week that you are not the business coaching customers, not the employees, not your spouse. You will your house too, but yeah. This is exist to serve use, use, use I mean it does seriously if you build the business so to the business was built 10 years ago, and you just got married this year. The business was hopefully designed to serve you and your financial goals and your time for them goals, and so hopefully it will serve both you and your spouse, but the branding may have been dre dude centric and the company itself might have been dude centric because you built the coming your dude or if you’re a woman entrepreneur, female entrepreneur might have been designed to serve you exactly, and so now your new husband, your new spouse, whoever comes onto the scene and says hey i, want to redecorate everything. I can know the business does not exist to serve everybody it deserves in the business was designed to serve the founder check every week next item you got to schedule time to post now hiring post every week on indian craigslist to look at your financial numbers.

You have to block out time to review your finances because, when they’re in the dark in a closet, it doesn’t help you ultimate, sales machine, says the secret to building an excellent team. Is it repeating core training? A basic skills? Again and again, we have been taught to lie to the definition of insanity is doing the same thing over and over again expecting a different result when in reality, it’s only by doing the same thing over and over that we can become truly great at anything. Don’t don’t because you don’t become great, you don’t become great at playing basketball while playing the drums are or selling anything until you consistently practice the fundamentals until you can’t get them wrong. You’re still team cannot become great unless they’re consistently trained from business coaching specialists on how to execute the proven system. Small businesses are not your business but other businesses. They did that try to get their team to execute a half baked new sales strategy with the team of poorly trained sales professionals, every 15 days lose his mouth wide and we got a minute we got to pet. It is not working to get me. The idea of the week you’ve got to execute consistency and diligence creates mastery endless attempts to get a sales team to implement poorly thought-out sales strategies, cause chaos within an organization webster definition of insane. He is a severely distorted state of mind, usually occurring as a specific disorder. A severely disordered, there’s no order. That’s what it means to be insane is to have no order. A severely just ordered., martin, luther, king junior, says really martin luther king jr. Day planned out the national narrative that ended legalized segregation said rarely. Do we find men who willingly engage in hard, solid thinking there is an almost universal quest for easy answers in half, baked solutions, nothing pains some people more than having to think chet. Holmes again, he says the key is found in training.

This is not a one-time event. Either practice plus practice plus more practice, creates real habits that mark that makes the marks in creating top performers. You can rely on what you need to do today. Is you need to agree on the key performance indicators that you need to be training on? You make sure your team can hit those key performance indicators and your coach can help you do that, be better. That’s fine! The amount of daily activity that you’re going to require you got to agree on a set time and a place for ongoing and ongoing training, and you got insist that there’s a transparency liar that there’s videos of recording your team delivering the services that there’s video recording the team building the house picture setting up a video system on the job site. So you can see the team doing the building that you have a video system that record your team at your retail store customers. Did you have a video system that recordes you have an audio system to record your inbound calls if you go into target guess what they record:the interaction with customers? If you think about that, if you go into american express, could you call them over the phone? That’s what they record their calls. You’ve got to do that and then, every week in your training, your review, the activity of the week you review the number of clothes deals. You review the pipeline. You review your biggest limiting factors and then you roleplay roleplay, roleplay roleplay, you practice until you can’t get it wrong. You practice until you can’t get it wrong. You don’t practice until you get it right. You have practice one of the things that I see with a lot of business owners.

Is this actual role-playing? Okay, this is not like an idea, isn’t a metaphorical concept. This is literally role playing with your team and then having them role play with each other. While you watch and make sure they’re doing it correctly. This is how you do it. If you don’t roll play, if you’re in a sale situation, a trade show your face to face with customers whatever, if it’s your first time to do it in front of a customer. That’s a lot. Sale and I want to make sure you’re getting this as a trainer. Your job is to make it increasingly more and more difficult for the business coaching members of your team in the role-playing uncomfortable weird than the actual interaction with the customers, how to make the training itself more difficult than interaction with the customers. If it all possible and I will tell you that’s what basic training is all about. My buddies, who served us and the military I certainly couldn’t hack it, but tell one channel I can think of in particular, was explaining to me firsthand I heard books about I read books about it. I want to listen to podcast about it. I’ve seen videos about it, but you explain to me how hard the training is to become a navy seal right and it’s brutal through the navy seal training life is just sore to easier after that, but it’s so hard similar to a coaches meeting role-playing clay makes us hold 5 gallon buckets of water out to our side, with her arms up and carry crazy things that are heavy and duke. You want to make your training intensity on our next podcast were talking about committing to a sustainable three-legged marketing stool stay to nobody should be all winter.. We cannot begin without self discipline self, again . With the planets in the sky, which would be