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Clay, my honor, my honor to be on your show. And thank you for all you do. I hear the ripple effects from you are good ripple effects. You know what I mean? People rave about what they learn from you. So congratulations.
My name is Kevin Thomas and the name of our company is MultiClean. We are a commercial janitorial service and we serve the entire state of Oklahoma and Kansas and soon to be Arkansas. We have probably grown probably five times.
We’ve added, I think when we first started with you, we had 60 to 65 employees, and now we have a little over 300 employees. Before we got involved with Thrive Time, we didn’t really have any systems or processes in place. I’ve probably been to, oh, in six, seven years, I’ve probably been to 12 to 13 business conferences. And amazingly, each time I go, I learn something
new and I’m so excited to bring it back and show the team about marketing and how to implement, how to help you guys implement the SEO. And the coaching is just great because there’s accountability. And it’s just a fantastic way to grow your company. Having a relationship with Thrive Time, it’s just been amazing for multi-claim. Oh my goodness, it frees me up
because then I don’t have to take a class on search engine optimization or learn marketing or shoot video. That’s not what we do. What we do is commercial janitorial service. And you guys are the experts on marketing and you teach me and hold my hand and show me how to do it right. And
therefore now my company is much, much larger. Folks on today’s show, we’re joined by a real client he may look like a male model he may look like a hologram but he’s a real person he’s a longtime client he’s a man that we consider to be a friend of the Thrive Time Show and a friend of mine. Ladies and gentlemen please welcome to the show Kevin welcome on to the Thrive Time Show how are you sir? Clay I’m doing great
had a great Christmas holiday and I’m glad to be here. Okay, so first question, can you tell us what is your name, first and last name, and what’s the name of your company, sir? My name is Kevin Thomas, and the name of our company is MultiClean. We are a commercial janitorial service and we serve the entire state of Oklahoma and Kansas and soon to be Arkansas. And how long have we worked with you approximately at this point sir? It’s been about six, seven
years. And you know so many people reach out to me. I mean, literally every day. I just talked to a woman this morning. We get 10 to 20 people a day that reach out, wanting to see if we can help them grow their companies. And we only work with 160 clients.
And I do that because I want to only work with people that are super coachable. And so this woman on the call today was asking me, she said, well, what’s the most important thing that you do, that you have to do to grow your company? And I was telling her, I said, that’s kind of like asking a skilled chef, what’s the most important ingredient to make great cookies?
Is it flour? Is it eggs? Is it butter? It’s like asking a home builder, what’s the most important component to building great cookies? Is it flour? Is it eggs? Is it butter? It’s like asking a home builder what’s the most important component to building a house? Is it the footings? Is it the frame? Is it the concrete? You know that’s like asking it’s a great maybe it’s a great question but really it’s all of it and so I
really wanted to talk to you today about all of it, implementing all of it, growing multi clean, how we’ve been able to do it. So first off, could you share what it’s like to have a coach that works with you every week, who’s committed to helping you improve your business by one or 2% every week? Well, Andrew is my coach. And the great thing about having him as the coach is he keeps me
accountable. Because sometimes when you’re the owner, there’s no one to be accountable to. And he keeps me on track. He keeps me tracking sales, tracking wins. If we have a loss, he helps me figure out what happened. He just keeps me being consistent with our processes, with our systems, which before we got involved with Thrive Time, we didn’t really have any systems or processes in place.
And in terms of growth over these past six or seven years, I’m not looking for you to share the actual sales totals because you’re a larger company at this point. But could you share how much growth have you had over the past six or seven years? We have probably grown probably five times
We’ve added we I think when we first started with you we had 60 to 65 employees and Now we have a little over 300 employees. So just to be clear, I’m making sure I’m taking notes here. You’ve grown five times, and you’ve grown from how many employees to how many employees? About 60, 65 to well over 300 in that time frame. So let’s unpack all the specific aspects of business growth.
And I’m going to pull up a document so our listeners can see. What’s your website we can go to right now to look at while I’m pulling up this source document? What’s your web address, sir? The website is multiclean, just like it sounds,
multicleanok.com. Multicleanok.com. Can I pull this up? And as I pulled up this source document, many people say, Clay, why do you pull up these documents? Well, contrary to popular belief,
most successful people that I know use workflows, they use documents, they use checklists. We don’t typically memorize things. And a lot of times people say, what? I say, yeah, as a business owner, I’m not going to try to impress you with my memory,
but I am going to teach you proven systems. And so when somebody goes to implement these business systems as a coach, we’re going to guide you through all of these processes. But there’s a lot there to it. There’s a lot of steps.
It’s step one, it’s step two, it’s step three, it’s step 807. It’s a lot of steps here. And so as we’re going through this, I don’t want anyone to feel overwhelmed, but I just want people to understand
it’s implementing all of these systems simultaneously that produces the success. So first off, establishing your goals. I’m not trying to have you hop on today’s show and share what your goals are necessarily, but let’s start with step one. Why is it important
for everybody out there to figure out clearly what your goals are? Well, Clay, it’s important to have goals. Otherwise, you wouldn’t really know, you wouldn’t know where you’re going. You wouldn’t know if you reached a certain level of success. Unless you have a goal that you’re going. You wouldn’t know if you reached a certain level of success, unless you have a goal that you’re going for. And plus those goals for me anyway,
they keep me motivated to grow my company, to grow my employees, to better my employees, and also to make my family stronger and better as well. So we have those goals. That’s step one. We’ve got to have those goals. Goals for our faith, our family, our finances, our fitness,
our friendship, our fun. And some of us are better in certain areas. Some of us need help in other areas. But we’ve got to have our goals. Second, we’ve got to determine our break-even point. And I think that’s something that a lot of business owners don’t know.
So I’m just going to be very clear with our listeners and kind of bear my soul. But you know, when we work with a client like you, we charge you $1,700 a month and we make a 20% margin. So we make $340 a month per client. I know what my costs are. Kevin, you know what you pay me.
It’s very clear my costs are. Kevin, you know what you pay me. It’s very clear, my profit margin. Most business owners, though, when we start working with them, they don’t know their break-even point. Could you share why it’s important for you, as an owner of a company now with 300 employees, to know your break-even point?
Well, it’s really important because you don’t know if you’re making money. And you need to know what your margins are going to be. You need to know what your cost is so that way you can take your profit and then turn that around and pay your overhead, pay your employees. Most importantly is to pay yourself.
If you’re not paying yourself and if you’re not making an income, then the business is pretty much dead. And again, I’m taking notes here. If it sounds like I’m a type of a novel, I’m not. I’m just taking notes so everyone can really dial into this. Now, box three, you have to know how many hours a week
you’re willing to work. Now, one thing about, bragging on you, is you’re willing to do whatever you need to do, but you’re also super committed to your family. So again, I repeat, you’re very willing to do whatever you need to do, but you’re also committed to your family. So we’re recording this testimonial today on a Saturday, and virtually every entrepreneur I’ve ever met in my life. I don’t say virtually, every entrepreneur I’ve ever interviewed in my life on this show.
We’ve interviewed billionaires, multimillionaires, all of them are no stranger to working on Saturdays. Can you talk about that, about just being realistic with yourself and your family, about how many hours per week you’re actually willing to work?
Well, as the owner, you have to be willing to work whatever it takes, whether it’s eight hours or 15 hours a day. Since we’ve been in business for 31 years, we have a fantastic team right now. And so my hours have cut down, So I’m actually able to spend more time with my family Because I have such a fantastic team and we have fantastic processes but as a new owner, you just have to do whatever whatever you have to do to get it done and Eventually, it will get easier not much easier, but it will get easier. Not much easier, but it will get
easier. Now we move on to this next box, you have to know your unique value proposition. Now, as a coaching platform, what we try to do is work with wonderful clients like you to help you stand out in the clutter of commerce. And one of the things that I found out about your business very quickly is you had a long history of running your business. I mean, you weren’t a startup. You had had a long history of success.
And so I was telling Andrew, hey, we need to document all of Kevin’s testimonials. We need to gather them in one place. We need to start getting Google reviews, objective Google reviews from real clients. We need to do that because, and this is not a backhanded compliment,
you had a very good business, but you guys had not documented your client’s successes over the years. You didn’t have video proof that you guys did a good job. You didn’t have documented testimonials. You did not have objective Google reviews that matched the quality you provided. Can you talk about the importance of documenting
your actual client testimonials and gathering those objective reviews? Absolutely. That’s really huge in our growth. The fact that we are the highest and most reviewed commercial cleaning service in the entire state of Oklahoma is a very important
thing and it just shows proof of who we are when we get Google reviews. Also, when we do video testimonials, it’s real people giving real testimonials. It’s not super, super professional. It’s just a real person giving a real review. How about how they feel about multi clean. And it’s just been a huge help to our business when people they get online
They look for a commercial cleaning service and usually they go to the maps page we’re right there all the time and usually we get picked to give someone a quote and That’s been really instrumental in the growth of multi-clean and again. This is not a an event This is an ongoing process. And every week, we’re gathering objective Google reviews, objective video reviews.
And again, that’s one of the ways you stand out in the clutter of commerce. The next is the branding. A lot of times, we meet a business owner, Kevin, and their website is in disrepair. Their website needs help.
So I think about clients that we’ve had tremendous success with, brands like Shaw Homes. When we started working with Shaw Homes, by the way, Shaw Homes was just sold, but we started working with Shaw Homes, they were around $14 million a year of sales, and we helped them to grow over $150 million in sales. So just to be clear, we help Shaw Homes grow from 14 million in sales to over 150 million in sales. We work with wonderful brands like Oxifresh,
where Oxifresh today now has over 550 locations. And branding really is just the perception that people have when they see your company for the first time. Branding is your website, your print pieces, your logos, your business cards, your one sheets.
Branding is the perception people have when they see your business for the first time. I would encourage everybody out there to self-assess yourself on a scale of one to ten. Ten being the highest, one being the worst. How highly would you rank your branding? Kevin, can you talk about the impact that’s made having professional branding working for you?
Absolutely. Branding is pretty key in the commercial janitorial service because there are a lot of startups that are very cheap and don’t really offer much service. When we show up, everything that we do is professional. Our card looks good.
Our proposal looks good. We have a team here that continually communicates with the customer or potential customer. And so having that brand that, uh, this is a professional company. We have a lot of respect out there amongst our competitors and amongst our clients as well, because we have that, the quality name goes with multi-clean and that’s very important in this
industry. Now, again, there’s somebody out there who needs to hear this. We’ve been working together for years. And every week, you’re growing by, every week we’re improving the company, in my opinion, by 1% or 2%.
So at the end of the year, you say, what did we do? Well, we made the company 50% better. Every week, we’re improving the company by one or two percent. Well, what are we talking about? At the end of the year, you’ve grown the company. At the end of the five years, you’ve grown the company. At the end of the six years, you look back and go, wow, we’re five times larger. What do you say to somebody out there that’s looking to get rich
quick? Somebody who’s looking for the one thing that will turn their business around and make them rich tomorrow what would you say? I would say give it up on that idea because there’s no such thing as it’s it’s more like get rich slowly that’s the only way to get be successful is take your time. Do it right be patient Be a man or a woman of integrity and make good decisions For your company and and just do it, right? Now step of four I’m just gonna I’m going through this methodically folks, step number four,
again you define your unique value proposition, got it. Okay, step five, you improve your branding. Step six, you have to come up with a three-legged marketing stool. And with your business, we have clearly defined a three-legged marketing stool. What does that mean? A stool with three legs is stable. A stool with one leg is going to fall over. It’s probably not even a stool. At that point, it’s sort of a monopod.
But you have to have a three-legged marketing stool. So for your company, we have three things that we do, and there’s some other things we do too. But one is we really, really focus on search engine optimization by gathering the most objective reviews, writing original content, gathering video testimonials. Second, Dream 100. That’s where you reach out to your ideal
and likely buyers. Consistently, you reach out to your ideal and likely buyers. And third, you’re wowing your customers to the point that you’re generating word of mouth. The word of mouth is becoming… You’re intentional about wowing your customers. Thus it creates word of mouth. Could you talk about the importance of having a three-legged marketing stool for anybody out there that has a one-legged marketing stool or no intentional
approach to marketing at all? Well, Clay, the nice thing about the three-legged marketing is that we learned that from you at Thrivetime. We didn’t really know what we were doing. And so when we joined up with Thrivetime, we started doing the SEO. We got our website in order, got it all cleaned up so that when people search for commercial janitorial services, they find us. Also,
when they do find us, we’re top in Google reviews. And then also with the Dream 100, we have a database in our Excel and HubSpot that we’re continually going to and making cold calls. And the important thing about all that is that you can’t, you can’t just rely on one, maybe one day, one’s doing well, the next day, next month, another one is doing well. So it’s circular. At one
point, one of them is always going to be doing well to help your company grow. Now, once leads come in, you have to actually sell something. And this just in, if we don’t sell, our business will go to hell. You know that.
Most of our listeners know that too. But I think there’s a lot of entrepreneurs out there that have a bias. They think, if I have a great idea, it’ll sell itself. If I build it, they will come. And they think that because they’ve watched Field of Dreams, they think that because they’ve watched too many Tai Lopez videos,
they think that because they’ve watched Get Rich Quick videos about ClickFunnels and various other online… I call it scam-ochery, but it’s where someone’s trying to get rich quick. And I would just tell you that you, if you it they won’t come and a product is so good it still won’t sell itself you have to get out there and work it and so to do that you have sales scripts you have recorded calls for quality control you have one sheets you have pre-written emails you have trackers, you have all of those things in place.
Could you talk about the importance of having intentionally scripted calls and intentionally recorded calls and intentional, just being intentional about every aspect of your sales process? Absolutely. We’re intentional with all that with our sales scripts. We have two ladies that are inside sales and they’re continually calling. They have a fantastic script that they use.
The one sheet that we use, we give it and it compares us to other services. And actually that was designed by you guys at Thrivetime, which has been very helpful. And then our lead tracker, which Andrew and I go over each week,
we kind of look, cause I don’t see all of the leads that come in, but we go over the lead tracker and I’m able to see from beginning to end when the lead came in, where it is, is it in the bid process right now and did we get it or do we not get it?
And if we didn’t get it, that goes into another file for a follow-up call in three to five months. And if you don’t have all those in some kind of a process, you’re just going to lose all those potential leads. I hope that this podcast, this broadcast can change somebody’s life. Now, in part two of today’s show, I am going to do a show specifically about how if you have a great idea it won’t sell itself and
you’re gonna the part two of the show is gonna start off with Steve Jobs. Steve Jobs there’s old video footage of Steve Jobs telling you the viewer telling me the viewer that hey a great product will not sell itself and it’s powerful when you hear from other people who are actually achieving success who did achieve success. I encourage everybody to pay attention and take notes because we’re trying to help you achieve
massive success. Step number eight, you have to know how much money it costs you to acquire a new customer. You have to determine your sustainable acquisition costs. So just today, I mean, I talked to a wonderful lady today. I’m going to talk to a wonderful young man. I say a young man, a guy in his late thirties. I mean, I talked to a wonderful lady today. I’m going to talk to a wonderful young man. I say a young man, a guy in his late 30s. I’m going to talk to a man in his late 30s today.
I talked to a woman this morning who’s super successful. And I know that whether they buy a ticket to a conference or not, or whether they become a client or not, Kevin, I know that our marketing costs to promote our conferences hover around $12,000 a month. What?
Yeah. So I spend about $12,000 every month to market our business conferences. Why am I telling you that? Well, folks do the math. If we have a conference every two months, so every 60 days, right, and we’re spending $24,000 to promote a conference, and we’re doing a conference every 60 days
approximately, how much money does it cost me for every person who’s in attendance? So let’s just kind of do some math for a second. I want to give people some real examples. So if I’m spending $24,000 this month, or over the next two months on promoting a conference, and we sell a total of 300 tickets, that means it’s $80. It costs me $80 per customer, per conference attendee.
I’m not talking about the food we serve, Kevin. I’m not talking about the Eric Trumps, Kevin, I’m not talking about the Eric Trumps, the Robert Kiyosaki’s, the Tim Tebow’s that come in to speak. I’m not talking about any of the workbooks we give the attendees. I’m just talking about the cost to get in front of our ideal and likely buyers. It comes out to about $80 per ticket buyer. And I think if you ask the average entrepreneur,
I know this because I’ve been doing business coaching for 20 years, the average client I talked to, the average potential client I talked to, they do not know what it costs them to get a new customer. Can you talk about that for a second? Why is it important to know how much money it costs you
at Multi Clean to get a new customer? Well, Clay, it’s really important because you have a sales team, you have an outside sales team, inside sales team, and you have overhead costs along with startup costs for us. We have to start up with new equipment and all kinds of equipment to do the building, the bigger the building, the bigger the startup. So it’s very important to nail that down on
what it costs. Sometimes I have to rein in the team and say, okay, we can’t buy all this brand new, this equipment, that equipment for this account. Thankfully, most of our most of our startup costs are recouped within the first three to five months of starting a contract with a customer. But it’s very important to know that otherwise, you’re just not you
at the end of the month, you’re like, where all my money go. So it’s very important to know what that cost is. Folks, I’m telling you, this is the kind of stuff they don’t teach at business school, but they should. Okay, so here we go. The next is you got it. This has been stuff we have to do we have to box number nine, step number nine, we have to create
repeatable systems, processes, and file organization. Now, so many people, what’s interesting to me, Kevin, is so many of our listeners, they know about Dr. Z and the auto auction, or they know about me in the dog training business, or they know about me in the haircut chain, and they go, Clay, did you grow up?
Like, was your dad like the Zolhan? Was your dad really into hair? Is that how you got going or they’ll go clay um or are you and dr z really into cars do you have like an automotive background or they’ll say it’s z66aa.com and dr z full disclosure just did um sell that business so it’s now switching the branding over here to America’s auto auction
Okay, and by the way, the company that bought his auto auction bought it because it was successful People look up make your dog epic. They go. Are you? Did you have a dog training background people look up? Dr. Zellner and associates? They go is that because you guys are in love with the human eyeball? And then what happens is people are left to think are you successful? Because of luck or have you clay have you and dr. Z been able to combine to build what 14? multi-million dollar companies
Because you’re lucky? Because of your vast knowledge of the human eyeball and hair, dogs? Or is it because you’re following a proven process? And that’s what I want to hammer home into everybody’s cranium right now.
Everybody can do this, Kevin, but you’ve got to follow a system. What do you say to somebody who says, I just don’t know if I can do it? What would you say? Well, I would say that before we had a relationship
with Thrivetime, I don’t even think I knew what a process meant or what a process was. So the coaches there have helped me put in some great processes in place to track sales to to learn about. We have a software called HubSpot that you’re familiar with, Excel, and we have another software called HiRise that we use and it tracks all of our customers day by day.
And, uh, without that we would be lost and floundering so poorly, but because of these processes in place, we’re doing so well, it’s all out of my brain. Because that’s where it was before. And, uh, and now it’s not now it’s in paper, it’s on, it that’s where it was before. And, and now it’s not now it’s in paper, it’s on it’s on our server so that we can draw to it each week. And that really helps in
our growth and the flow of the whole company. And I want to greatly respect your time. So the final five minutes we have here, we’re going to kind of crank up the speed a little bit here. But box number nine, you have created, we’ve created repeatable systems and processes. We’ve documented these things so we can improve them over time. Box number 10, we’ve created management systems, management systems. I mean, what people on your
team will do what jobs, what think about it, folks, if you have a company, what are you expecting your team will do what jobs? What? Think about it folks, if you have a company, what are you expecting your employees to do every day? What people on your team will not do their jobs and what jobs are people doing well? What?
Think about the people on your team. What are they supposed to be doing on a daily basis? And what are they not doing on a daily basis? What are they being held accountable for? And at the end of the day, Kevin, if you don’t have checklists and documented expectations and some sort of merit-based pay, nothing’s going to happen. Why do you have to take the time
to make the checklists and the processes and the description of what you want employees to do and have some sort of merit-based pay system in place? Well, if it’s not documented, then they won’t know what to do. And also if it’s not documented, it’s really difficult to rely on all the employees
to just think on their own. They need some help. They need time to focus and and to get things done that goes all the way from the lady that welcomes everyone in all the way up to our general manager even to me we have to have documented expectations.
This is so powerful folks. I’m hoping you’re learning something. This is I’m telling you folks. This is the boring stuff that will make you rich You see when the average person gets bored the great clients they bored down What am I saying? Well, the average person gets bored the great the most successful people they bored down You see a skilled athlete you see a successful entrepreneur, they have focused on mastering these systems. They have focused on mastering their craft. People like Larry Bird, the great NBA player, people like LeBron James, people like
Michael Jordan, they practiced to the point that they couldn’t get it wrong. You don’t practice until you can get it right, you practice until you can’t get it wrong and that’s why you have to document these systems. Box number 11, you have to create a sustainable schedule. You have to have a schedule. Kevin, if you’re not doing the group interview, let’s say every week, if you’re not interviewing potential client or potential employees every week, if you’re not interviewing potential employees every week,
and you’re not having your weekly accountability meetings with your team, what’s going to happen if you don’t have a predictable, repeatable schedule in place? Well, nothing’s going to happen. That’s the key. Having the group interview has been great.
We just hired a salesman in our Oklahoma City office to the group interview, which was fantastic. And also in Tulsa as well. But just having those sustainable schedules in place is just great for the growth of the company. Now, Kevin, I’ve got a wonderful client. I’ll be very vague. They’re based in Florida and
they were telling me, they said, Clay, I have a vacation coming up in California. And I said, that’s great. They said, no, it’s terrible. I said, why is it terrible? They said, I haven’t been doing the group interview consistently and I’ve kind of delegated that to somebody in my office that’s I don’t really know what they’re saying I just know that the group interview I’m not involved in the process and I’m just looking at my calendar and if we go on this trip to California we going to have some problems.
What do you say to somebody out there who’s abdicating their hiring process or abdicating their sales calls? I say abdicate. They’re not delegating. Delegate means to assign and then to follow up to make sure it’s done correctly. Abdicate means to just say, well, someone else is handling it.
What do you say to somebody out there specifically that is abdicating their hiring process, the group interview process, the process for recruiting employees? Well, I love to be involved in all the group interviews. Usually, whenever there’s a group interview there’s anywhere from four to twelve people and
The great thing about it is that within the first five minutes, you know The two or three that you want to keep and so that saves me so much time because interviewing twelve people takes 12 hours. Interviewing 12 people in a group interview takes about an hour and I love that. I love saving time.
I love saving money like that where I’m not having to spend all day interviewing people that may or may not even show up. And it’s just great. And I highly encourage owners to get involved in the hiring process. Group interviews are very successful. I’m encouraged to do that. And now again, so many people can hear this stuff and they go, this is so overwhelming. There’s so much to do. Box number 12, you want to create human resources
and recruitment systems. And we have systems for that. Box number 13, you want to look at your numbers. You have to measure what you treasure. What? You have to measure what you treasure.
And by default, you will slack where you don’t track. By default, you will slack where you don’t track. By default, you will slack where you don’t track and you have to measure what you treasure. I hope this is sinking in for somebody. Casualness causes casualties. I want people to think about these words. Casualness causes casualties. You have to measure what you treasure. You will slack where you do not track. These are all things we’re going to teach you.
Kevin, we’ve got to have accountability, though. And so anybody out there, you know, I have a law firm I’ve used for years, wintersking.com. The reason why I pay them on a monthly basis is I want to make sure that all my filings are correct, everything’s being done properly. I have an accountant, an accounting firm called CCK. CCK, I’ve used them for years, over 10 years actually. And I’ve used them, and the reason why I pay them on a monthly basis is I want to make
sure that I’m paying my taxes on time properly, that sort of thing. Any area of our life where we want to have improvement, I would argue you need to have a coach, whether it’s an accountant, whether it’s a lawyer. They have different names. Sometimes they’re called a lawyer. Sometimes they’re called an accountant.
Sometimes in fitness. So many people I know, a lot of my, this is true, some of my friends are former pro athletes. And they tell me, they say, Clay, as soon as I retired from my sport, I quit working out. And I go, OK, that’s fine.
And they go, you know what I did this year? I said, what’d you do? They said, I hired a personal trainer. And I said, what happened? They said, now I’m back in the flow. And I think we all just need to know three things.
We need to know hold us accountable. And then we need to have someone who has the tools. Can you talk to somebody out there that’s thinking about scheduling a 13-point assessment to talk to myself and our team about becoming a business coaching client? Well, I remember when I had my first meeting with you, I thought I have nothing to lose,
absolutely nothing to lose except growth. And after that 20 to 30 minute meeting with you, I thought this is gonna change the trajectory of multi-clean and it has. And because the coaching is they keep you accountable. And like I said earlier, sometimes it’s hard to keep owners accountable because
that they think they know everything and and we don’t. And and I so I’ve loved it. I’ve loved the coaching. I’ve loved having Andrew keep me accountable. And when sometimes I can’t make the meeting, we have phone calls. And it’s just been great. It’s been good accountability.
Even my wife says, no matter what, you’re never leaving Thrive Time. Now, let’s say this, somebody, you know, we live in a soundbite world. So if you could, I won’t page it too much into a corner here. But if you have 30 seconds, you know, and somebody said, Kevin, how has the Thrive Time Show business coaching program impacted your business? Or how would it, how could it impact somebody’s business? Kind of a 30 second overview or summary? How would you describe the business coaching and how it’s impacted your business? Well, it’s given me, it’s given me my why. And it’s taught me
the importance of systems. It’s taught me the importance of family time, and the F7 goals that you impress upon me all the time, because you can be the owner of a company and work 100 hours a week and then you have no family. And so the Thrive Time relationship I’ve had now for six, seven years has done
everything to not only improve my business but improve my life, improve my relationship with my son and my wife and it’s just been fantastic. And I highly encourage if you’re thinking about growing your business and getting out of a rut to meet up with Clay and all the people at Thrive Time. Final question I have here for you. I don’t know that people know this because I try to keep it secret. I don’t try to talk about it a lot, but this is just real. We charge people $1,700 a month.
That’s what we charge people, $1,700 a month. And people say, why do you charge that? Well, it’s a 20% margin. And that’s what we do. Now, we have some clients that we partner up with. We make a percentage of the growth.
And frankly, I make when I met with the Yellow Page guy. He told me it was going to be $2,500 a month to buy a Yellow Page ad. I mean, this is over 20 years ago, 25 years ago. And that amount was wild. So I got a job at Applebee’s, Target, and DirecTV. That was
my get rich system, you know, as I went to work. That was my life hack. I got a job at Applebee’s, Target, and DirecTV. But I think everybody needs a little bit of a hand up, maybe not a hand out, but a hand up. And that’s how we make the packages affordable. It’s $1,700 a month, 1-7-0-0. It’s less money than it costs to hire a minimum wage employee. Also, it is month to month, although most of our clients are with us for basically until they sell the company.
Our average client is with us for over six years. But we do have scholarships. We work with a couple of clients a month where if they need help financially, we work with them at a discount. What do you say to somebody who’s thinking about coming to our next workshop with Eric Trump or Robert Kiyosaki or Tim Tebow or whatever workshop we have coming up?
What do you say to somebody who’s on the fence right now? They’re going, I’m thinking about scheduling a 13-point assessment. I’m thinking about buying a ticket for an in-person workshop. Kevin, what do you say to him? I would say do both. I’ve probably been to, oh, in six, seven years, I’ve probably been to 12 to 13 business conferences. And amazingly, each time I go, I learn something new and I’m so excited to bring it back and
show the team about marketing and how to help you guys implement the SEO. And the coaching is just great because there’s accountability. And it’s just a fantastic way to grow your company. Having a relationship with Thrivetime, it’s just a fantastic way to grow your company. Having a relationship with Thrive Time, it’s just been amazing for multi-claim. I don’t know that we talked about it,
but we do the photography, video, web, search engine, online ads. From a peace of mind perspective, what does that do for you as an owner, knowing that, hey, it’s a flat rate I’m paying, and I have a team that handles all of that for me, the graphic design, the photography, the search engine, the web development, the
strategy, what does that do for you? Oh my goodness, it frees me up because then I don’t have to take a class on search engine optimization or learn marketing or shoot video. That’s not what we do. What we do is commercial janitorial service. You guys were the experts on marketing and you teach me and hold my hand and show me how to do it right. Therefore, now my company is much, much larger.
Kevin, I really do appreciate your time for anybody in the Oklahoma area, anybody in Kansas. I believe you said you said Kansas, Oklahoma. What other States are you in now, Kevin? We’re in Oklahoma and Southern Kansas and this in 2025 we are looking to open an office in northwest Arkansas. I encourage everybody out there check out the website right now I’ll pull
it up one more time folks that website is multicleanok.com that’s multicleanok.com if you’re looking for a commercial cleaning service that you can trust go to multicleanok.com. If you’re looking for a commercial cleaning service that you can trust, go to multicleanok.com. Kevin, thank you so much for your time, sir. I hope you have a great rest of your day. Thank you, Clay. Bye-bye.
Which, I didn’t know how to explain it then, but I’ve thought a lot about it since. Most things in life, the dynamic range between average and the best is at most two to one. Right? Like if you go to New York City and you get an average taxi cab driver versus the best taxi cab driver, you know, you’re probably going to get to your destination with the best taxi cab maybe 30% faster. You
know, in an automobile, what’s the difference between an average and the best? Maybe, I don’t know, 20%? The best CD player and an average CD player, I don’t know, 20%? So 2 to 1 is a big, big dynamic range in most of life. In software, and it used to be the case in hardware too, the difference between average and the best is 50 to 1, maybe 100 to 1. Easy. Okay? Very few things in life are like this, but what I was lucky enough to spend my life
in is like this. And so I’ve built a lot of my success off finding these truly gifted people and not settling for B and C players, but really going for the A players. And I found something. I found that when you get enough A players together, when you go to through the incredible work to find, you know, five of these A players, they really like working with each other because they’ve never
had a chance to do that before. And they don’t want to work with B and C players, and so it becomes self-policing, and they only want to hire more A players. And so you build up these pockets of A players and it propagates. And that’s what the MAC team was like. They were all A players. These were extraordinarily talented people. But there are also people who now say that they don’t have the energy anymore to work
for you. Sure. Oh, I think if you talk to a lot of people on the Mac team, they will tell you it was the hardest they’ve ever worked in their life. Some of them will tell you it was the happiest they’ve ever been in their life. But I think all of them will tell you that it is certainly one of the most intense and cherished experiences they will
ever have in their life. Yeah, they did. So you know, it’s some of those things are not sustainable for some people. Hello, my name is Mike Gonzalez and I’m the plant manager of the Ash Grove Midlothian Cement Plant located… not sustainable for some people. over 110 employees who make quality cement products for the Dallas-Fort Worth building materials market. Let me stage where we were in 2017. In 2017 we had a pretty good year but it wasn’t great and we needed a chance to do even better on
a P&L and requirements for production that were more ambitious than 2017 going into 2018. There was another thing that was part of this issue that really led us to believe that we needed some additional outside help and that is the fact that after 135 years of being privately owned we now we’re going to be taken over by an international company called CRH. There was a lot of speculation, a lot of concern, a lot of apprehension going on
with the whole takeover and the whole merger. And then in April of 2018, we also had another issue where because of that uncertainty, our workforce became part of a union organizing drive with the International Brotherhood of Boilermakers, which led them to believe that an outside party could do better to manage
them than we could. So setting that scene into 2018, let’s face it, it’s all about the people that make the difference in your organization. So I thought the best way to have our management group represent our people and also be able to make the quality products and also be able to make the quality products and also the profitability that we needed for our organization, that was the best step forward. Clay came in and immediately
started to work with us on the different levels of leadership. First of all, me being the leader of the plant, it was very, very important that I answered the question that he asked of me. Mike, where do you want to go? And immediately, I knew in my head where we wanted to go, but that wasn’t translated down to either the managers or the employees that work for those managers. So the bottom line is, Clay said, you need to get that message out. So consequently we worked on not only the vision but
also our core competencies. The vision was very very easy because I had it in my head. I wanted to make sure that we had talented people. I wanted to make sure that we achieved manufacturing excellence. I also wanted to make sure that we had talented people. I wanted to make sure that we achieved manufacturing excellence. I also wanted to make sure that we had continuous improvement. We always wanted to move that needle over to the right and make sure that we’re constantly getting better and better, you know, each
year and ultimately every day. We also wanted to make sure that we had cost control. Let’s face it, everything’s about money and we needed to be able to be able to get that money back to our shareholders now that we’re a publicly traded company. And then last but not least, I always say there’s three portions of a cement plant that make you better than just about anybody else.
That is safety, environmental compliance, and quality control. But I also added a fourth development or a fourth dimension into that, and that is to take care of our customers and make sure that we achieve customer satisfaction. So what Clay did, knowing my vision, he set out to look at, you know, what could we do to improve the plant. So we broke it down into three areas. I already talked about my leadership role, but also my department managers
who report to me. Now those folks are the ones that get it done. And there’s an old phrase that basically goes like this, if you want something done right you do it yourself but if you’re a manager that’s not the case. If you want something done right you put in a system and that’s what we were missing. We didn’t have systems that were repetitive, repeatable, or continuous and could
continue to make us better and better. So as my managers learned to put these systems into place, it became more apparent that we were making progress and getting things done by using less time to get things done and to be able to focus more on the strategy of moving forward. So that really helped our managers. Some things that were accomplished were our environmental scorecard system, which no other
plant in Ashgrove has at this time. Another part was getting a simple manufacturing monthly report so that we get all that information more quickly so that we can close a lot more rapidly and we can get that information back to our shareholders. Other items like the attendance policy which our hourly employees have participated in were all examples of systems that we could use that Clay really helped us to help
develop and to implement. And then with our supervisors, a lot of them really came up through the ranks and really were folks that you know they knew that yeah I’m different than our hourly employees or our clock employees or the shop level employees but how do I supervise? How do I best manage? And the answer to that is they are team builders. If you want something done right you build a team and you get
those folks to follow you to get to the results that are needed, get those things done. And that’s exactly what Clay taught those folks how to do, is to build a team. Look, I’ve been where you’ve been, and I know where you want to go. So the bottom line is, I can help you get there.
I can help you get there because you want to either move up, get more money, move up in the organization, whatever the care may be. So a lot of these items and things I’m telling you today were, you know, really, you know, novel ideas to some of us, but not all of us. So the idea is that we get those systems, we get those team building aspects, and we get that vision and core competencies, and we put them all together and it
results with a better plant organization and a better sense of getting people to get involved in moving forward. And it’s a cadence of accountability. We are trying to get things done, get things done on a daily basis. So that’s really the portion that we’re looking at right there. So moving forward, all of this is a lot of rhetoric and all this is a lot of, well you know, these are good results or good examples, but how does that really impact my bottom line?
Well let me tell you this, from 2017 to 2018 our biggest issue was we’ve got to make a profit and we’ve got to be able to get that out the door, we’ve got to cut our costs, and we’ve got to become better at what we do. Okay, so here are the results. Year on year, 2017 to 2018, our manufacturing of cement increased by 17%. Our cost reduction was 14%.
And we are the only Ashgrove plant that was able to lead in five areas or become one of the top three. Number one, we’re in safety. Number two, we’re in the tops in environmental compliance. Number three, we also did extremely well in quality control. We didn’t have a single quality incident with our customers the whole year. We’re number three in terms of our maintenance management and then finally in energy management we’re number one. So
all of those things if you have an organization, Clay can help you in that respect. So if you were to ask me a question, is Clay Stairs right for me to help us? I would say yes. I would say that basically he helped us develop systems, helped our supervisors, and helped me to become a better leader. So in closing what I would tell you if you want to go with Clay I would say this final statement
don’t delay go with Clay. Thank you very much for your attention and good luck with your year. What I’ve seen from Clay and his group at Thrive is they’ll give you a simple system and it’s the simple systems are the ones that people can wrap their brain around. They’re the ones that people can work with on a day-to-day basis. Hi there my name is Stephanie Pipkin. I am 24 years old and I own Black River Falls Cleaning Services. We opened in
April of 2019 and it is now mid-June of 2020. So I wanted to talk today about the success and growth I have achieved by implementing the proven path with Clay Clark’s team and my business coach Luke from ThriveTime. It has been insane to say the least. I started working with them in mid-February of this year so we’re about four months in of working together and it has completely transformed my business in pretty much every facet.
So I’m gonna check my notes here. So in four months, my leads have tripled. I was getting probably like two leads a week. Now I’m getting more in the like 10 to 15 leads a week. I have doubled my number of employees. I’m now hitting the highest revenue weeks in the history of the company week to week
it seems like. We went from about six appointments today as our highest in February to now 14 to 15 appointments a day. And hiring quality employees has become much simpler and less stressful by using their systems for hiring. I typically only get maybe two complaints a month if that and everybody shows up to work. I just have really high quality employees now, especially in something people typically consider a high turnover type of work, you know, cleaning houses, cleaning businesses. I have amazing
employees now and I get rid of the ones who are not so amazing and bring on new ones because of, you know, group interviews and interviewing every single week. It’s just been great and I don’t waste as much time on low quality candidates anymore. And your coach will hold you accountable, which I love. Again, the tough love is really great. Luke’s like a stern father figure, but he’s also nice, but also
stern when he needs to be when I’m being lazy and not doing the things that I know I need to do because I don’t want to do them. So that’s just great. Worth every penny. I mean, I’d pay him a million dollars a month if I can, and maybe someday I’ll be able to, but I would just say go for it. If it seems like a good fit, just go for it. Do what they say, even if you think it’s stupid or ridiculous, just do what they say because it’ll work. Um, you know, people,
when they look at my business, you know, people in my town, they think I’m lucky. They think I’m just, you know, things just happen for me and you know maybe I am lucky but it has a lot to do with hard work and you know perseverance and you know working till you cry sometimes that’s just being an entrepreneur which if you’re a business owner you understand that but it’s having this these systems in place of
you know of course I’m going to be successful. It’s it’s an absolute because I have all this stuff in the background happening and I have Luke and Clay and everybody on their team working really hard to make sure that I’m a success and I can tell that they are just so excited every single week when I’m having all these wins and things like that. They’re so excited for me. So it just it’s the best thing ever and I would suggest to anybody to work with them. So sorry for
the long-winded reply but I just had so much to say and I could go on for hours probably about how amazing they are. But thank you to Clay and Luke and the entire team there, everything you guys have done for me. And I am so excited to continue to work with you for years to come. Thanks so much for watching.
My saying is, if it’s important to you, hire a coach. And I think that’s one of the reasons people are not successful is they, you know, they eat a cheeseburger instead of hiring a coach. And I think that’s one of the reasons people are not successful is they, you know, they eat a cheeseburger instead of hiring a coach, you know what I mean? And so my coach pushes me, they’re younger than me,
they push harder, they’re trained. And as my rich dad always said, you know, amateurs don’t have a coach, but professionals always have coaches. So I’ve always had coaches for whatever was important. And my rich dad was one of those persons.
I wanted to learn how to play Monopoly in real life. So he was my coach. Well, Carter, you know, we have an opportunity here at the Thrive Time Show to work with some really great business owners, people that are actually serious
about growing their company. They go to thrivetimeshow.com and they reach out to schedule a free 13 point assessment. And oftentimes I hop on the phone with these folks and we figure out if they’re a good fit. And once we start working with a client,
our goal is to help the client to actually grow their actual business. And on today’s show, we’re joined with a man who we’ve had the opportunity to work with. The company’s called NWA Gutter Perfection. And my understanding, Carter, is that they’re up over 60%.
Is that right? I would say that’s correct, yes. DJ, welcome onto the Thrive Time Show. How are you, sir? Good, how are you doing, Clay? I’m doing great.
So for anybody out there who is doubting whether you’re a hologram or not. What’s the name of your company, sir? Gutter Perfection. How did you guys first hear about us? Do you know?
It’s actually a friend of mine found out about your business conferences there. And then we went there and I guess I was sold the first conference we went to. If you go to nwagutterperfection.com, you can see they’re a real company,
they’re a real business, they really are growing. What markets do you service there, DJ? For people out there that might be looking for your services? What’s the market area that you service? Pretty much all of northwest Arkansas, Bentonville, Springdale, Fayetteville, Rogers, you know, the little surrounding towns there too. And again, if you go to the website here, folks, nwagutterperfection.com, you can see there are a real business,
real people having real success. DJ, I really do appreciate your time today, sir. And we’ll talk to you soon. What I’ve seen from Clay and his group at Thrive is they’ll give you a simple system and it’s the simple systems are the ones that people can wrap their brain around.
They’re the ones that people can work with on a day-to-day basis and that simplicity brings power with it. So it shocked me how simple some of the stuff is and at times I’m like why did not think about that? Workflow creation, systematic marketing, and coaching has helped our church so much. You know, the workflow creation is what it really is, is they’re going to look and see every moving part of your church, of your ministry. What needs to be done. And it’s going to go up on a massive board. And so now what it does is it takes what you know needs to be done. And it’s going to go up on a massive board.
And so now what it does is it takes what you know needs to be done out of your heart and out of your head, really takes the pressure, the stress off your shoulders, and it puts it on the board where your entire team, your ministry can see exactly what you want them to do every day. And so they know this is the playbook, this is what we’re doing.
And then there’s a laser sharp accountability with a meeting afterwards, did it get done or not? Clay, you’re an entrepreneur, I’m an entrepreneur. And as they say in Stoic, the obstacle is the way. I think YouTube is a tremendous educational platform for good and bad.
So you’ve got to really choose your teachers wisely as anything else. So the biggest, best lesson sits in the back here, and I think you do it and Dr. Z does it. Once you learn something, if you really want to learn it, you got to teach it. I think it’s life changing for me and how I approach business.
Could you explain Okta Nonverba, what it means and how our listeners can apply it? Clay, you gave me goosebumps, man. I’m glad it hit you as hard as it did. Okta Nonverba is the motto of the U.S. Merchant Marine Academy at Kings Point, New York. I had appointments with Naval Academy
and Kings Point Merchant Marine Academy. And Merchant Marine Academy’s motto was Octononverba. In other words, don’t listen to what a person says, watch what they do. The first time that I ever met you, Clay, was at that first conference in Tulsa,
and that was an incredible conference. And I was so impressed with just the whole thing just the professionalism, you as a person, your business, your work ethic, and really just who you are and I was very impressed with all of that and I thought gosh you know this might be someone that I would really consider working with.
Like maybe he could really help me. And that’s really what got me interested because I was so impressed with just the professionalism of all of it. And I learned a lot. I come about once a year to a business conference and I’d like to come more, but every year I try to come
with my marketing girl with me and we you’re in McKinney Texas right so how long have you been an orthodontist in McKinney Texas so I’ve been an orthodontist for 26 years and when you went to medical school, what percentage of the time in medical school or dentistry school, dental school, did they spend teaching you how to market
and or grow your own practice? Absolutely zero. Zero? Zero marketing skills. Okay, Okay. And I, and I, from when I talked to Andrew, you’re the coach who works with you, I’m always
hearing that you’re more and more patients are coming in from Google. Could you talk about that? How much of an impact does it have having a, maybe a rebranded or updated website and Google leads coming in? It has had a huge difference, absolutely huge difference in our patient load coming in and you know before I really wasn’t
tracking really well and that’s one of the things I learned from Thrive Time Business was how to track patients coming in, how to really how to see where they’re coming from. And at the time, I really didn’t know much about Google. And, you know, being an orthodontist for 26 years, I didn’t really know a lot of I kind of went through a time where I went through shock.
It was really what I call culture shock, because the old ways of marketing were not working anymore. And because I really didn’t know about online marketing, I really didn’t, I was still doing, you know, phone book ads and magazine ads and all of these things. And so Thrive Time has really helped.
And I will take, I will say that it’s a process. It doesn’t happen overnight but if you stay the course you’re going to see results because I’m absolutely convinced. Dr. Christ thank you for allowing us to take up some of your valuable time today. I really do appreciate you and I can’t wait to see you in person here soon. All right, thanks so much, Clay. Clay Clark is here somewhere. Where’s my buddy Clay? Clay Clark!
Clay’s the greatest. I met his goats today, I met his dogs, I met his chickens, I saw his compound. He’s like the greatest guy. I ran from his goats, his chickens, his dogs. So this guy’s like the greatest guy. I ran from his goats his chickens his dogs So this guy’s like the greatest marketer you’ve ever seen right his entire life clay Clark his entire life is is marketing Okay, Aaron Antis on March 6th and 7th March 6th and 7th. Guess who’s coming to Tulsa, Russia? Oh
No, that’s March March 6thth and 7th. You’re going to be joined by Robert Kiyosaki. Robert Kiyosaki! Best-selling author of Rich Dad, Poor Dad. Probably the best-selling, or one of the best-selling business authors of all time. And he’s going to be joined with Eric Trump. He’ll be joined by Eric Trump.
We got Eric Trump and Robert Kiyosaki in the same place. In the same place. Aaron, why should everybody show up to hear Robert Kiyosaki? Well you got billions of dollars of business experience between those two, not to mention many many many millions of books have been sold many many millionaires have been made from the books that have been sold by Robert Kiyosaki I happen to be one of them I learned from the man he was the inspiration that book was the
inspiration for me to get the entrepreneurial spirit as many other people. Now since you won’t brag on yourself, I will. You’ve sold billions of dollars of houses, am I correct? That is true. And the book that that kick-started it all for you, Rich Dad Poor Dad, the author, the best-selling author of Rich Dad Poor Dad, Robert Kiyosaki, the guy that kick-started your career, he’s gonna be here. He’s gonna be here. I’m pumped. And now Eric Trump, people don’t know this, but the Trump Organization has thousands of employees.
There’s not 50 employees. The Trump Organization, again, most people don’t know this, but the Trump Organization has thousands of employees. And while Donald J. Trump was the 45th president of these United States and soon to be the 47th president of these United States, he needed someone to run the companies for him and so the man that runs the Trump Organization for Donald J. Trump as he was the 45th president of
the United States and now the 47th president of the United States is Eric Trump. It’s Eric Trump is here to talk about time management, promoting from within marketing, branding, quality control, sales systems, workflow design, workflow mapping, how to build, I mean everything you see the Trump hotels, the Trump golf courses, all their products, the man who manages billions of dollars of real estate and thousands of employees is here to teach us how to do it.
You are talking about one of the greatest brands on the planet from a business standpoint. I mean who else has been able to create a brand like the Trump brand? I mean, look at it. And this is the man behind the business for the last pretty much since 2015.
He’s been the man behind it. So you’re talking, we’re into nine, going into 10 years of him running it. And we get to tap into that knowledge. That’s gonna be amazing. the man that runs the Trump organization. You add to that Sean Baker. Now you might take, but Clay, is there more?
I need more. Well, okay, Tom Wheelwright is the wealth strategist for Robert Kiyosaki. So people say, Robert Kiyosaki, who’s his financial wealth advisor? Who’s the guy who manages, who’s his wealth strategist?
His wealth strategist his wealth strategist Tom Wheelwright will be here and you say Clay I still I’m not gonna get a ticket unless you give me more okay fine we’re gonna serve you the same meal both days true story we have we cater in the food and because I keep it simple I literally bring in the same food both days for lunch it’s Ted Esconzito’s an incredible Mexican restaurant that’s gonna happen and Jill Donovan our good friend who is the founder of Rustic Cuff she started that company in her home
and now she sells millions of dollars of apparel and products that’s rust rustic cuff.com. And someone says, I want more. This is not enough. Give me more. Okay. Um, I’m not gonna mention their names right now because I’m, because I’m working on it behind the scenes here, but we’ve got one guy who’s given me a verbal to be here.
And this is a guy who’s one of the wealthiest people in Oklahoma and nobody really knows who he is because he’s built systems that are very utilitarian that offer a lot of value. He’s made a lot of money in the uh it’s the uh it’s where you rent it’s short it’s where you’re renting storage spaces. He’s a storage space guy. He owns the, what do we call that? The rental, the storage space storage units. This guy owns storage units. He owns railroad cars. He owns a lot of assets that make money on a daily basis, but they’re not like customer
facing roads. Most people don’t know who owns the mini storage facility, or most people don’t know who owns the warehouse. That’s passively making money. Most people don’t know who owns the mini storage facility or most people don’t know who owns the warehouse that’s passively making money. Most people don’t know who owns the railroad cars, but this guy, he’s giving me a verbal that he will be here and we just continue to add more and more success stories. So if you’re out there today and you want to change your life, you want to give yourself an incredible gift, you want a life-changing experience. You want to
learn how to start and grow a company. Go to Thrivetimeshow.com. Go there right now. Thrivetimeshow.com. Request a ticket for the two-day interactive event. Again, the day here is March 6th and 7th. March 6th and 7th. We just got confirmation. Robert Kiyosaki, best-selling author, rich dad, poor dad, he’ll be here. Eric Trump, the man who leads the Trump Organization. It’s gonna be a blasty blast. There’s no upsells. Aaron, I could not be more excited about this event. I think it is incredible and there’s somebody out there right now you’re watching and you’re like,
but I already signed up for this incredible other program called Smoke Your Way to Thin. I think that’s going to change your life. I promise you, this will be 10 times better than that. It’s like I picked the wrong week to quit smoking. Don’t do the Smoke Your Way to Thin conference.
That is, I’ve tried it, don’t do it. Yeah, chain smoking is not a viable, I mean it is life changing. It is life changing. If you become a chain smoker it is life changing. It’s not the best weight loss program though. Right, not really.
So if you’re looking to have life changing results in a way that won’t cause you to have a stoma, get your tickets at Thrivetimeshow.com. Again, that’s Aaron Antis, I’m Clay Clark, reminding you and inviting you to come out to the two-day interactive Thrivetimeshow workshop right here in Tulsa, Oklahoma. I promise you, it will be a life-changing experience. We can’t wait to see you right here in Tulsa, Oklahoma.
Transcribed with Cockatoo