Entrepreneur | 3 Tips to Leading Your Employees Effectively

Audio Transcription

Get ready to enter the Thrivetime Show! Good looks as a father of five, that’s where I’mma dive. So if you see my wife and kids, please tell them hi. It’s C and Z up on your radio. And now three, two, one, here we go. We started from the bottom, now we’re here. We started from the bottom, now we’re so much better here. Welcome back in Thrive Time at Drive Time. Josh Merrill here with Dr. Z and Clay Clark. So thankful that you’re listening today. Glad that we get to join you along your ride home. Clay, today we’re talking about the three tips to leading your employees and team members effectively. Now this being a Monday, I think that this is a great talk, especially because the rest of the week, hey, we can go implement these tips. Well, here’s the thing about this, is that everybody listening, if you own a business, you’ve just got to execute. Bottom line, you gotta get done what you said. If the customer pays you, you have to execute. If you’re gonna do a marketing plan, you have to execute. If you have a big vision, you have to execute. The idea, the bridge between the dream and reality is called discipline. Ooh. Wow. Well, and you need to have discipline. You need to have discipline. That was a deep thought, Mike. That was good stuff. You need to have discipline. You need to because it’s not a fun thing, but it has to be done. I say this, and I don’t say it. You know a lot of times people say things it’s flattery but I mean this I’m sitting across from the man right now he is kind of like my business hero I’m gonna read this tip because there’s nobody more qualified for tip number one I mean this sincerely okay says tip number one you must be a source of wisdom and you must be aware of your lid and so the reason why I reached out to dr. Zellner we have a very successful to online school called thrive15.com. It’s an online business coaching platform. I looked across and I looked at where I was at and I said, here’s my dream. Here’s the reality. I need a guy who can help execute this. I need a guy who gets it done. I need a guy who is a source of wisdom. Someone that I can look up to and I know that he knows more than I know. I mean this in all sincerity. Dr. Z, you are that dude. I want to ask you, why is it so important from your perspective? You started off when you were probably a moron when you started out in business. Never. You probably did start off as a moron. Most people we start a business as morons. I call them educated idiots. You have a degree but you don’t know how to run a business. And now you’ve really thrived and had a lot of success in different industries. Why is it so important from your perspective to be a source of wisdom for your employees? Why is it so important? Well because they look to you as the leader and they look to you as the expert in this business. I mean you started it and whether you are or you aren’t, they’re going to assume that you are. You know day one, I mean I know a lot more now 25 years later about optometry for example than I did when I first started day one and had one employee. But they look at you as a leader, as a person that started the business. And if you come across as a guy that doesn’t know, then it’s hard to follow that kind of guy. What kind of things or tips that you see all the time? Because I’m thinking of an example. There’s one young man that we mentored at your man cave and he was asking you, you know, gosh, how do I fire somebody? How do I hold people accountable? You know, how do I get stuff done? And I remember just some of your responses to that. But what are some of the tips that you, what are some of the things that you see, some of the trends that you see when you see an owner that obviously looks overwhelmed? What are some of the things you can’t do? What are some of the no-no’s? Some of the things, you know, as a business owner you might do that you’re like tipping your hand but you have no clue of what’s going on? Well first of all, you know, when I’m talking to a business owner and they have a problem, you know, I listen to it and the one that you’re talking about, you know, had an employee problem and this employee was just not being a good employee and they just put up with it for so long. I’m like, you know, then what happens is, is that your other employees see you putting up with jackassery. I love that. I love that term. I love your book, by the way, Jackassery book. It’s a fabulous book. It’s a fabulous book. And the other place that you put up with that and then they go, well, I guess that’s okay. It’s normal. It must be okay. If you’re not going to discipline that person, if you’re not going to fire that person, if you’re not going to replace that person, you know, it’s okay for me to do it too? You’re listening to the Thrash Time Show on Talk Radio 11. So it becomes the normal. It becomes the temperature of the business. Right. I also see a lot of business owners, Z, and you see it too, but somebody comes to me and says, hey, I’ve got this huge customer service problem. I’ve got this huge situation. And you see the boss go mentally just crumble. And you’re seeing the boss just crying or I don’t know what they’re doing. Inside there’s just tears flowing everywhere. Yeah, and again, how did you learn to get over that? I mean there’s got to be a time in your career where you felt overwhelmed at some point. Absolutely. I mean you just have to pull yourself up by the boot strings and you have to say, listen, I’m going to do this. I’m the buck stops with me. I’m going to do something about this. And you have to get over the misery of it because the first few times you know, you get a complaint the first few times you, you have an employee that chooses themselves over you, which they do more than not, you know, it’s pretty disturbing. And so you just have to kind of shake it off and say, okay, take a deep breath and say, okay, what, what do I need to do? Because nobody cares about your business as much as a business owner does. Oh, boom. Knowledge bomb. Bam. That’s huge right there. Nobody cares about your business more than you. Josh, just let that marinate. Only 10 seconds late. Here’s the deal. Josh, I’m ready for some story time. Are you ready for some story time? Clay, you know, here’s the thing about story time. Is that I’m ready for it. Okay. Story time. All right, here we go. Dick and Maurice McDonald almost lived the American dream. You see, these two dudes, they started a business that is now known as McDonald’s. You see, in 1937, their father, Patrick McDonald, opened the Air Drome, the Air Drome, a food stand on Huntington Drive near Monrovia Airport in Monrovia, California, with hot dogs being one of the top items sold. They had all you could drink orange juice at five cents and great things were happening However, eventually in October 1948 after the McDonald’s brothers realized that most of their profits came from selling hamburgers They started selling some hamburgers and then again what happens is they eventually Josh they eventually got stuck They couldn’t grow they feel like they personally had to make the burgers. And then a man by the name of Ray, a ray of light, Ray Kroc came in and said, hey, he was telling them shake makers. And he says, here’s the deal, guys. I’m willing to come in here and franchises take this all over the world. And I’m going to give you guys half a percent of the profits. And they said, yeah, half a percent. And they said, seems like a sweet deal because it’s impossible to grow the business. It’s impossible to train these people. It’s impossible to coach these people. It’s impossible. And so now today when you think about the guy who bought the San Diego Padres or McDonald’s, you think of Ray Kroc, but you don’t think about the two brothers. And the reason why is because they could not get to a place where they could analyze their own lid. You have to observe John Maxwell’s Law of the Lid. You have to say, at what point am I stuck? You have to be a source of wisdom. And if you don’t know the answer, you have to humble yourself as a business owner and do something like this. So you look at your teammate and you say, that’s a great question, and I’ll get back with you tomorrow, which is code for I have no clue what I’m doing. No idea, no idea. And then you call somebody who knows what they’re doing and you go, boop, boop, boop, boop, boop, and you go, hey, Dr. Z, I’m stuck in this area. Could you coach me? Could you mentor me? Could you help me with this thing? And that’s how they should have done it. But instead they’re like, we can’t do it! We can’t do it! It can’t grow! Let’s sell it to Ray! Just make it go away! And Ray did pretty good. Ray did okay. I’d say so, yeah. He did pretty good. Yeah, so I just want to ask you right now rhetorically, in what part of your business are you stuck? In what area right now? Maybe you want to start a business and you just don’t know how to make a business plan. Maybe you want to grow a business and you can’t optimize your website. The first sign of intelligence in my mind as a business owner is that you are self-aware of what your biggest limiting factors are. Yes. You have to reach out for information and coaching. And see, that’s why we built Thrive15.com. Absolutely, because it has the answers to those questions. You can get on Thrive15.com and it’s a monthly subscription rate. You can binge watch it like you do on Netflix sometimes. Or you can just, when you need those answers, you can get on there and doot doot doot doot doot and get the answers. It has in-person workshops, it has downloadable templates. You can get on the phone and talk to a person who knows the answers. It’s all possible at thrive15.com, Josh. When we come back after the break, we’re going to continue talking about the three tips to leading your employees and team members effectively. You don’t want to miss it on this Monday, because if you do, your Tuesday might not be so good. We’ll be right back. Let’s go feel this love. Let’s go feel this love. Baby. Okay, we fill out these papers, become a real business, and then we can get to the fun stuff. Okay, do we want to be an S-Corp or a C-Corp? Well, I think S-Corp stands for serious corporation and C is for casual. I’m more serious, you’re more casual. Let’s just do both of them. Checking them both. Awesome. Okay, do we want to be non-profit or profit? I want to make money so… Yeah, profit, but I don’t want to come across as greedy. That’s true. Okay, I’m going to mark non-profit because it sounds better. Okay, okay. Why are we even doing this? Well, this is a limited liability form so it would become a limited liability. Wait, wait. Limited liability? Yeah. I don’t want to put any limits on this. We’re going to the top. Yes we are. How about unlimited liability? Put that down. Put it down. Okay, I don’t see that here. Why don’t you put a U in in front of the word. Honey, I think you picked up the wrong form. We need an unlimited liability company. We want to be a U LLC. No, you want to limit your liability. That’s the whole point. Uh, honey, this thing’s gonna be huge, so… Why are you putting limits on us, Laura? I’m not! If someone sues your business, they can’t take our personal stuff! I’m not scared of that. Okay, honey, I think if we’re at the point where we’re making so much money that we’re being sued, I think we’re doing pretty good. Yeah, real good, guys. Real good. I didn’t realize you had a PhD in accounting. You can’t get a PhD in accounting. Bye, honey. Hey, give Jimmy a call. Who’s Jimmy? You know Jimmy, the guy who’s been arrested like three times and the court appointed him a lawyer? Let’s give him a call. Call him up. Jimmy? Man, these guys are going to have a rude awakening when they get sued for the first time. There’s a lot of legal hurdles you have to jump through when you start a business and it pays to know what you’re doing so you don’t have problems in the long run. If you need help, then check out thrive15.com. We have world-class mentors who teach thousands of courses in legal, management, and 18 other business categories. So if you’re looking to start a business, grow your business, or advance in your career, Thrive 15 is where you want to be. You can click below to start with a free trial, or click over here, this direction, to watch some samples of trainings or to take the tour. And if you have any specific business questions, we can help with that too. Our mentors have new content released on a weekly basis, and most of those trainings are based off of your questions. That’s right. The trainings are actually answers to the questions you are looking for. So what are you waiting for? Click below to get started. And until I see you again next time, electronically thrive on. Hey, hey, where are the rose petals? I shipped them. You shipped them? I said I shipped them to Dallas, like you said. Give them to Dallas. What’s up? Yeah, yeah, hold on a second. Hey, Debra, can you pick up my kids? Just get the other stuff to Austin. Is anyone here named Austin? Do you guys even know what kind of pressure I’m under? Hey, can somebody make me some food? Appreciate you guys. Ah! Give me a new one, boss! Who’s gonna pay for my juice? I’m gonna pay for my juice! I’m gonna pay for my juice! I’m gonna pay for my juice! I’m gonna pay for my juice! I’m gonna pay for my juice! I’m gonna pay for my juice! I’m gonna pay for my juice! I’m gonna pay for my juice! I’m gonna pay for my juice! Appreciate you guys. You can’t keep up this pace. You can’t keep doing this early morning stuff. You should just get a job somewhere. This is crazy right now. If you’re going to get a job, who in your family has ever owned a business? Who’s going to help you? Who do you think you are? You don’t even know what you’re doing. You’re going to fail. You’re going to fail. This is so hard. You can’t do this. You’re going to fail. Getting a job can ruin everything. This is crazy. You’re going to fail. You’re going to fail. Did a job ruin everything? This is crazy! You never finished college! You never finished anything! Just quit! You know you want to! You can’t do this! Quit! Quit! Quit! Stop! Let’s do this. We’re going to make double instantly. I got to go. I’m in a networking thing. What’s up? My name’s Steve. What do I do? I make everyone more money. You give me $2, I give you $3. Boom, doubled. That’s how we do it. Hi, my name’s Becky, and I do interior design, and I’m really good at it. My name’s Kyler. I’m into photography. I like to take pictures of just life and really existence, you know. Oh, my gosh. I like to take pictures of just life and really existence, you know. Oh my gosh, I just get so nervous at these networking things. I’m just like, oh Marlene, calm down, you can do it. I was at a networking event in China, okay? I don’t even speak Chinese, but I got three businesses, doubled their yen, all right? Think about that. You think I look hot? We should be Facebook friends. I don’t believe in business cards, you know, I just think like, if the universe wants us to work together, you know, that our paths would cross. I had a pregnancy scare, and that really changed me. I thought, oh my gosh, what am I going to do with a six? Why am I here networking with the commenters? No offense. Why am I here? So I can stay humble. I didn’t come here just to flirt with you. Maybe. They took a pint of fluids from my lower back. I’m starting to get the feeling that the universe doesn’t want me to get to know you. Do you think I look like Reese Witherspoon? That is how I pass my kidney stone. I gotta go. Bill Gates, see ya. Hey Bill! Great meeting you. Can I have your number? Please? No! Where are you going? You’re listening to The Thrive Time Show on Talk Radio 1170. Welcome back in. Thrive Time, Drive Time, Josh Merrill here with Dr. Z and Clay Clark. We are talking about the three tips to leading your employees and team members effectively. But before we get back to that, Clay, Dr. Z, I gotta ask you, how’s your Monday going? Well, I’ll tell you what, for me, the Monday has been a fun day. I love Mondays because- You’re one of the few people that loves Mondays. I do, because I love every little one of the businesses I’m involved in. I love what I do. I love Thrive15.com. I love the radio show. I love you as the listener. I love that right now we live in a country where you can pull over and get gas at Kwik Trip. I love the Patriots have moved on despite Nikovich’s suspension, which unjustly suspended for four games just because he violated the rules. Yeah, that’s crazy. We’re not going to, I mean in America, we don’t actually, I mean, example, if I sneak in across the border, we don’t, we don’t hold people to that rule. I feel like if you were suspended for four shows from this show, that you would take that as an honor, because you’d be in the same, you know, air as Tom Brady. I do take a lot of performance dancing drugs. I’ve taken water, I’ve taken caffeine, I’ve taken… Look out. Dayquil, I take all these performance dancing drugs to be the host that I am. Dr. Z Do you love Mondays? Are you a Mondays fan? I love Monday. I love every day. Oh, wow I just I just don’t discriminate against any of them. I love every day. I mean, how can you not? Dr. Z. I’m loving it Hey, we’re gonna get back to the three tips to leading your employees and team members effectively We’re on tip number one. You must be a source of wisdom and you must be aware of your lid You know another thing that’s a source of wisdom is saying to yourself, I’m going to go out there and hire people that are smarter than me. I’m going to go out there and get people that are more clever than I am. And that’s always a sign of a good boss. I mean if you want to be able to delegate, you know, I mean it’s kind of like my wife said one time, or I’ve heard other women say it, I’ve got to make sure the guy I’m marrying is pretty smart because he’s going to be part of the team. I want to make sure that my team member is fairly smart. I think it’s smart in a specific area. I’ll give you an example. Josh over here makes unbelievably funny videos. Very funny. Say something funny, Josh. What’s up, guys? Thank you. Great job. Here’s the deal. Josh is a funny guy. He makes great videos. Companies seek him out all over the world saying, hey, could you make a video for my business, social media, website, whatever. He’s great. Now Josh, I’m sure he could do accounting. I’ve never talked to him about his accounting skills, but the thing is that we brought in a guy who dominates the accounting. He knows the knowledge. He looks at the numbers. That’s what he does. This guy over here focuses on the video. Everybody has their different skills. What you want is you want a ninja, a Chuck Norris of that area. You want someone who dominates that particular skill in every area of your business. I’d ask yourself, in what area right now are you the weakest? As you bring in some more money, some more capital, you always want to staff your weakness. You always want to hire somebody who can do the thing that you are horrible at better than you. Absolutely, yeah. Would you also say it’s about finding someone that’s maybe more passionate about, say, accounting than you are? Yeah, this is the thing. I’m, you know, as a business owner, it’s a 24-7 job. I mean, your business is what feeds your family, it sustains you, it’s something you’re into. And what happens is that you wanna hire somebody who really, really deeply cares. And all I would just say is that skill, I like to hire character and train skill. Yes, that’s a rule. Hire character, train skill. But I do want to look around and go, man, I want to find somebody that has more skill than I have in that area and has the character. It’s never always a perfect fit, but when you find somebody, I’ll give you an example right now. If you’re listening right now and your marketing is awful, you can’t sell anything because the person who answers the phone for your business is you and you are adverse to sales. One hire could change everything. You know, if you’re somebody who has no clue what’s going on with your accounting, one hire could change everything. So just go ahead and think about it right now. Marketing, sales, accounting, search engine optimization, in what area am I weak? Do you agree with that skill over character? Absolutely. Well, I mean, the perfect, the home run is when you get both, and that’s what you’re talking about, but if you’re if you’re hiring for a skill a position that that is not real super skilled In other words like accounting you got to find someone who’s you know who knows accounting? That’s a skill you have to do you can’t unless you’re really good at accounting It’s hard to hire someone and then teach them that yeah I mean that’s a that’s a very difficult degree to get and it’s a hard thing to learn and when you find that so the perfect fit is to find that good accountant that has high character, but for a lot of the other jobs out there, you find good character. In other words, if I’m in a restaurant and it’s a great waiter or waitress that’s waiting on me and they’re hard working and they’re pleasant and they’re smiling and they’re on point, you slip in your business card and say, hey, I want you on my team. That’s how we hired Mikaela. We were at Sprouts, my daughter and I, all the time. And this nice lady was always just super kind, super integrity, just great. You can smile all the time. I mean when people smile all the time, it’s a choice. You know that. Yes. It’s a choice to be happy. It’s a decision. And every day, happy, happy. I’m noticing, wow, this person chooses to be happy. They’re a good person. I’m not even sure what seat they would fit best on our bus, our business bus, but I’m gonna hire this person. So I said, hey, Michaela, would you like to, to, to, you know, come join the dark side. And she says, I don’t know, I brought her into shadow. And I’ve hired people from Starbucks. I’ve hired people from Chick-fil-A. Sorry, Arthur Green. Sorry, Arthur. I’m sorry. And I will not do it again. But I’ve hired people. I’m always looking. As a business owner, you always have to be looking for good people. You have to have your antenna up at all times looking for good people. That’s absolutely correct because if you get the good person, you can teach them how to push the button. I mean, you can teach them all the little moves. I want to ask you this Dr. Z here. Knowing your lid. How hard is that? Is that an easy thing for someone to realize what their lid is? Well, I’ll tell you what. Being self-aware as a business owner, understanding what you’re good at doing and understand what you’re bad at doing is a skill that unfortunately a lot of people don’t do. They think they can do everything great. When you’re around those people it feels weird. It’s kind of like you don’t do that well. And if they’re the business owner, it’s hard to tell them that. They come in for coaching from Clay, they come in for advising, they want to be mentored, and you look at them and say, why are you doing that? You’re not even good at it. You’re totally self-aware. Totally self-aware. I know everything about everything, Josh. Every aspect of everything. You’re so special. When we come back after the break, we’re going to be talking about how you’ve got to be the boss. You don’t want to miss a little Thrive Time show. Talk radio, 1170. 1170. 1170. 1170. 1170. 1170. 1170. 1170. 1170. 1170. 1170. When I think of adversity, I think of tolerance of rain. I think of dark clouds. I think of things that you don’t have any control over, and yet they’re coming at you. And you have to make a decision, what do I do? Do I just stand here, or do I move? Growing up in the Mississippi Delta as I did during the era of legal segregation, it was a time that adversity was surrounding one’s life. It was like torrents of rain that had been coming for generations. And sometimes it seems as if it would never stop. But somewhere along the way you ask yourself the question, how do I get out of this rain? What do I do? What can I do to make a difference and bring some sunshine into my life? Into every life, as the song says, some rain must fall. And rain is what people run away from to get out of, but it is also the rain that waters and nurtures those incredible ideas that live within us. I think that adversity is challenging, no question about it, but it also becomes a great teacher as well. Oh mighty for thee our pray, and save our people, Hey, what are you doing? I’m just cleaning the bathroom. Looks good. Let’s go watch. Alright. I’m just cleaning the bathroom. Looks good. Let’s go watch. Welcome back in here, Josh Merrill here with the Dr. Z. The doctor’s in the house today. We’ve also got Clay Clark, America’s number one business coach. Not number two, number one. Absolutely. Is that an AP ranking? Is that an official UPI or AP ranking? All we do is… The coach’s poll. Is that the coach’s poll? The coach’s poll is part of the Patriots coaching system. We’ve installed camera systems in all the different coaching facilities. We’ve been able to get the game plans. We’ve made a plan that’s superior. We give the ball to Brady. Boom. We win. And the last time we checked, we win a lot of Super Bowls. I have an idea for Monday’s, Dr. Z, is that it’s no Patriot Talk Monday. Ooh, that sounds good. A Patriot Freezo. Yeah, a Patriot Freezo. That would be a wicked awesome idea, and we could follow it up with some lobster and a lead pipe to your skull. I think the only way we can do that is if he gets a four show suspension. That’s good. That’s probably not the only way that’s going to happen. All right. I’ll move on, but you guys, neither one of you is wicked awesome. So we’re talking about the three tips to leading your employees and team members effectively. Tip number one was you must be a source of wisdom and you must be aware of your lid. If you’ve missed any of our number one, you can go to thrivetimeshow.com and you can hear all of it. It’s awesome. I listen to it and it’s great. Yeah. But right now we’re going to move on to tip number two. You must be a boss. A B.O.S.S. Okay. Here’s what I’m talking about. The boss. This is kind of how I remember it. This is what I coach people. I do speaking events. I tell people the boss. Everybody if you’re listening right now, you’re in your car. Say it with me. So say it with me now. The boss. Okay. Makes big obstacles seem small. One more time. The boss makes big obstacles seem small. That’s what BOSS. What happens is non-bosses just dwell on big obstacles. They just go, oh my, oh. This is how a non-boss handles things. Have you ever seen somebody get hit by a car? Yes, I have. Have you? Oh man. You mean like a car accident. Yeah. Block that out. Think about this. I’m driving down to Dallas. I’m in the DJ van. It’s a true story. I’m in the van and I’m listening to, what was the, I would do anything for love. Meatloaf. But I run back, and then I’m just listening to it. We were jamming out. I remember we’re all just going, and I would do anything for love. But I won’t. And we’re just jamming, there’s like five of us in the DJ van. Chavez was there. I was there. Chavez. Chavez. Chavez Ravine. We’re all driving. And then all of a sudden, this is what happens. It goes, pfft, pfft. And you see a deer just fly. Ooh. Wow. I didn’t know deers could fly. I didn’t. I knew reindeer could. See, I’m being real. We’re on 121, Z. Oh, yeah. We’re seeing a deer fly. We’re not seeing a reindeer fly. I’m talking about we’re on 121. We’re headed out. This wasn’t around Christmas time, was it? No. I was 75 in 121. And I’m driving. And I’m just, and I would do anything for love. And everyone’s singing, but I won’t do that. We’re having a great time. I would do anything for love. And then we’re going, and we turn the music down and we could not talk. And Jeremy speaks up, Jeremy goes, well, looks like that deer probably won’t be getting up any time soon. And we’re just like, oh no. Well, what happened, I’m not kidding. That’s sad. I take back my laugh. It’s sad. And on the same trip though, and I’m not exaggerating this because we were in 121, I don’t know what happened, but I think a vehicle might have overturned or something that was hauling some animals, but a dog walking across and we’re going, what is going? I’ve never seen an animal get hit by a car. And we watched two slaughters right in front of us. Oh, wow. And it was just, it’s like, oh, and we were in the car. We’re now quiet. We’re not singing Meatloaf. And if we are, it’s kind of quiet. It’s a quiet meatloaf. And we’re driving and Jeremy’s like, man, I’ve never seen an animal get hit, let alone two. That’s what I feel like it looks like when you see somebody who’s not a boss playing like they are. They just, they’re like, hey everybody, we’re going to hold a meeting. We’re going to hold a meeting. Everybody, if I can get your attention. If I, everybody disrespects them. You don’t have the sweat. It’s just weak sauce. I see it all the time. I see it in call centers. I got hired years ago to work for a major, major, they make computers. Okay, we’ll just give you that. They make computers. I go up there to Albuquerque. I’m in their call center coaching their people. And the boss is like, hey everybody, I’d like to get everybody’s attention. I had something I’d like to say. I’d like everybody to try to make 20 calls an hour because that’s what our team is going to do.” And everyone is like, whatever, whatever. And I’m like, guys, I need your attention. And you just see him get punted. And that’s what, and again, and then he comes to me and he goes, everyone won’t give you their attention. I just can’t get their attention. It’s just people are distracted. They’re on their smartphones and I come in because I am a boss And I go can I unleash the beast and he goes what do you do? I said I’m gonna hire this freaking speaker. Can I get serious? So I said, okay everybody. Here’s the deal We are now going to fix this call center and you guys are the least lowest performing entity This company has a division in all sincerity. You’re the rock bottom. I choose not to believe that you’re mildly retarded I choose not to believe that you guys are poorly trained. I choose to believe, not that the product is bad, I choose to believe that you are performing badly. It’s gotta feel bad, it’s gotta feel terrible knowing that you’re this bad. So what we’re gonna do is I flew in here to Albuquerque, which I don’t even wanna be here, but because I’m here, I’m going to focus my attention and I’m not gonna let you guys out of this room until we are awesome. And if you’re not awesome, I’m gonna recommend that we fire you. Are we ready to go? And by the end of this, what, four or five hour workshop. We were on the phone, we were selling stuff, and this guy comes over and goes, wow, you seem like you really know how to motivate people. I don’t know if it’s that, as much as just, oh, ah, oh, ah. And then you made a reward. We did a bonus where whoever sold the most stuff got a bonus. You’re listening to The Thrash Time Show on Talk Radio 11. So you were both good cop and bad cop. It’s psychologically hard to balance both. Yes, that’s what you really… Let’s give an example. Your optometry clinic. Think of somebody. If you were to give them the golden keys. Think of somebody who is a poor boss and you said, Craig, you now have the golden keys. He goes, I have the golden keys? You have the golden keys? I have the golden keys. What does that mean? You get to take over my optometry clinic. You owe me nothing. You are in charge. Oh my gosh, this is great. And he takes in this non-boss attitude into your optometry. When would be the first time that you see him get run over? Immediately. Anarchy would reign. What would happen? I mean, it would be cats and dogs living together. It would be mass chaos. It would be, I don’t know, the lights probably wouldn’t even come on. I mean, it’d be, you know. Why is it, I mean, what would happen, honestly, as far as managing the team and the employees, what kind of things would happen if somebody didn’t know how to be a boss but tried to be a boss in your company? Because you now see thousands of customers. Everybody would walk around with their smart phones out 24-7. That’d be the first thing that happens, you know. Used to call me on your cell phone. All the time. Yeah. You know, that’d be the first thing that would happen. Phones wouldn’t get answered, patients wouldn’t get greeted. Bathrooms wouldn’t get cleaned. Bathrooms wouldn’t get cleaned. Don’t get me started on bathrooms. Do not get me started on bathrooms, okay? Bathrooms. And the office would be chaos. It wouldn’t be clean. Everybody, welcome to Dr. Z’s. We’re listening to the Mirabelle Polka here. We’re not seeing patients. It’s anarchy. It’s just a big party. Get your smart phones out and let’s all text each other, you know? What are you doing outside the room? I don’t know. What are you doing? I don’t know. What are you doing? I’m just trying to get for lunch. I don’t know. Hey, look. I’m going to Snapchat this right now. Are you on Facebook? Oh my gosh. And Snapchat is amazing. Is your computer like multiple apps? You Instagram-y Snapchatting you on Facebook. Oh my gosh. So let me ask you this. What are you guys doing tonight? This is what would happen. If you’re listening to this right now, and this Kriz App is happening in your office, there’s a little Snoop Dogg for you. Kriz App. I took the word crap. I added a little Crizz app. If this Crizz app phenomenal is happening in your business right now, that is because you are not being a boss. And so what you have to do here is you have to do the moves we’re going to teach you here. One is you have to invest the time to sit down with a key employee to find out what’s going on. You or the manager, they have to know what’s going on. They have to invest the time. So example, if some guy has a back injury, if some guy has a headache, if some guy is sick, the manager needs to know what is going on. He can’t just be blindly unaware. My main man, Bill Belichick, is aware right now. We’re playing without Rob Nikovich. And this guy, he’s a phenomenal defensive end, and we have to play without the guy. It’s tough because he’s off the team for a while, but he can’t just go out in there and say, all right guys, put in Nikovich, let’s go. And they’re like, hey, coach, he’s not here. Let’s go. Let’s go. The Patriot way. Do your job. He can’t be delusional. He’s got to know who’s here, who’s not, what they’re dealing with. I’m surprised he’s using Nikovich instead of Brady as that example. Brady’s got the same four games. I agree. It’s piling on right now. I’m wearing a Brady jersey right now to show my love for the man, and it’s in the Nikovich. We’ve got to quit getting suspended. It’s a new rule we have to have as guys. The league has a rule. Dr. D, I want to say this. If we can stop talking about Patriots for a second and maybe talk about something even a little bit more American, which is Thrive15.com. Absolutely. The good thing about Thrive15.com is, let’s say you don’t have $5,000 a month to hire a business coach. Let’s just say that, okay? And you say to yourself, where do I find the answers? Well, you can listen to the Thrive Time show every day and hopefully we’ll cover what you need but you might say I’m going to listen every day and hopefully they’re going to cover what I need today on this Monday, right? Right. To make my Tuesday better. I love that Josh. But then you may say to yourself I’ve got a specific question. A specific question. Specific. Well you can go on thrive15.com and get it answered by a real mentor, by a guy that’s done it. You know we’ve got mentors from all across the country, successful business guys and we have interviewed them and they’ve given their answers they poured out their heart they poured out their mentoring in videos and that we made fun we made fun because that’s our style yeah and you can get on there and watch me go I’d say what are you not being a thrive 15.com subscriber doesn’t make any sense if you want to grow a business you want to start a business and you have any questions it doesn’t make any sense to not be a subscriber. It’s 19 bucks a month. Come on, check it out. Hour number two, we’re going to continue to help lead your employees and team members effectively. You don’t want to miss it. It’s the Thrive Time Show on Talk Radio 1170. Hey guys, I’m trying to close a deal here. I’m Josh. I work for Statler Marketing. We’re a little startup marketing firm. Well, actually, I wanted to say startup. I’ve been on staff for about five years now, and the company’s doing really well. We’ve all been in the same office since I started working here. And the problem is we keep adding people and no space. We all share a phone. But there’s actually some advantages to having a small office. We never have to have meetings because it’s kind of like we’re always in a meeting. The break room’s real close, so that’s convenient. I don’t have to leave for lunch. I just can stay here and work all day. There’s a lot of togetherness and closeness, camaraderie and touching. Yeah, we could use a bigger office. Tiny office space may seem like a good idea to cut costs, but it could also create some problems for productivity. So, how do you find good real estate that is a perfect fit for your business or life? Well, you can start by checking out thrive15.com. We have world-class mentors who teach thousands of courses in real estate, management, and 18 other business categories. So if you’re looking to start a business, grow your business, or advance in your career, Thrive15 is where you want to be. You can click below to start with a free trial or click over here to watch some samples of trainings or to take the tour. And if you have any specific business questions, we can help with that too. Our mentors have new content released on a weekly basis and most of the trainings are based off of the questions that you ask. That’s right, the trainings are responses to your questions, those answers. So, what are you waiting for? Click below to get started and until I see you again next time electronically, thrive on! I’m 10 years old. I have been diagnosed with cerebral palsy. There is currently no cure. I cannot walk with my feet. I cannot write with my hands. I cannot speak with my mouth. I have to work harder than everyone else. But that’s okay. I’ve never been afraid of work. My struggles have made me stronger and more determined. I am raising $250,000 for the Little Lighthouse, a school for special needs kids like me. I graduated in 2011, but I wanted to give back. I’m on a mission and I will not be stopped. I wrote a business plan with my eyes. I have a dream. I have a plan. I have a purpose. What’s stopping you? 🎵 🎵 Almighty Lord, hear our prayer 🎵 🎵 🎵 And save our people 🎵 🎵 Hey, what are you doing? I’m just cleaning the bathroom. Looks good. Let’s go watch. Alright. Looks good. Let’s go to lunch. Alright. I’m going to beat all of the competitors’ prices, or I’ll give you the mattress for free. How’s that sound? You look good. Let’s sell some mattresses. Sales for me, you know, it’s what makes the world go round. And it’s my life. When I step out onto this showroom floor, it’s my time to shine. It’s my time to nominate. This is my coliseum, and I’m the gladiator. So, look out. Hi. Cameron Coates. Nice to meet you. Mary. Mary? Yes. What a great name. That’s beautiful. And you are such a vision. Oh, Mary, what do I got to do to get you to bed today? You know, really, I just want to serve the people. I want to use my knowledge to better mankind. This is 100% memory from mattress, okay, with a circle knit top. It comes from our King Arthur collection, and we call it Excalibur. Hop on up, Mary. Oh, no, that’s not necessary. A lot of these guys out there, they’re dishonest. I believe in truth in sales. This is a limited edition, which means it’s a collector’s item, which means that it will appreciate in value. So really think of this mattress as an investment into your financial future. I just love making people smile. If at the end of the day, I’ve made at least one customer smile, then I’ve done my job, I’ve succeeded. I need them to buy something as well, of course, because they don’t pay me for smiles. But I would be rich if they did. Yeah, yeah, I know the credit cards are maxed, yeah. No, I’m not gonna ask your dad for money again, okay? Listen, I know this is gonna work. I got a good feeling about this one, alright? Okay, I gotta go. Jim, hey! Hey. Hey! Bob. Okay, nice to meet you, Bob. Hey, we’re here to get you some capital for your business today. Fingers crossed, Bob. I like that. Well, let’s just dive in. Sure. And we’ll unpack it. Tell me about your business. Yeah, you know, Bob, I just feel like I’m really sitting on a powder keg right now. And this industry is about to blow. All we have to do is light the match. You want to light it with me, Bob? Let’s see. Sure. What is this business? Yeah, it’s the party business, but more specifically, it’s the pet party business. Like for animals? Yeah, dogs, cats, fish, we’ve got a couple ducks. So you throw parties for pets? Birthday parties, weddings, graduations, anniversaries, office parties, proms, we do it all. Okay, okay, so what can we do for you? Really Bob, we’re a young company, but I’m just, my phone’s blowing up. And I probably get a call about once a month, and I can only see that doubling in the future. So I need a massive building that I can call my call center. That’s what the capital is for. Right, let me tell you this, is that there are 180 million pets in America, and all they want to do is party. That’s it. And who are we to stop them, Bob? One call center away. Okay. I have a few standard questions for you. Bring them on. There you go. Okay. What are your net earnings? Netted. You know, they’re very netted. I net them myself, so it’s all good. What I mean is how are your profits? Oh, yeah. Yeah, we’re rebounding. Rebounding, so you’re losing money. Oh, yeah. Oh, yeah. But, you know, I say it’s addition by subtraction. Tim, do you have any real figures that you can show me? I do. Figure this, Bob. I’m not trying to sell a product here, okay? What I’m trying to sell is the American dream. You can’t put a price on that. Do you have a cost analysis? No. Balance sheet? No. P&L? I don’t know what that is. Do you have anything you can show me today? A can-do attitude. And it’s right here. You’re looking at it. We might need a little more than that, Jim. Okay. Time out. I thought this might happen. So what I did is I brought a satisfied customer. Say hello to Pebbles. Hey there, Bob. Give this guy all the capital he needs. What are you doing? Oh, come on, Bob! This business is perfect! Thanks, Pebbles. And a pun. You’re so funny. Ha ha ha ha ha ha ha! You’re talking for the animal. Come on, Bob! Let’s party! Get out. What if we renamed it Party Animals? Get out. Dead comment. and broadcasting from the center of the universe. Featuring optometrist turned entrepreneur, Dr. Robert Zellner, and USSBA Entrepreneur of the Year, Clay Clark, this is The Thrive Time Show on Talk Radio 1170. Welcome back to The Thrive Time Show on this Monday. So happy and glad that you are listening. Today on The Thrive Time Show, it’s a business school without the BS. We’re gonna help you. If you had a bad Monday, guess what? Your day’s about to get better. We’re gonna make your week awesome If you had a bad Monday, guess what? Your day’s about to get better. We’re going to make your week awesome because that’s what we do. You’re not just going to survive, you’re going to thrive. Josh Merl here with Dr. Z and Clay Clark. We’re kicking it on this Monday, guys. We are kicking it like a dojo. Woo! Wow. Are you good? Okay, wait. So here’s the deal. We are now talking about this concept, number two, you must be a boss. How do you get? You must be a boss. And what happens is, ninja sounds everywhere, is that if you’re going to be a boss, you’ve got to make the big obstacles seem small. So we’re going to give you some examples, but one is if an employee is going through a personal issue or they have an injury, a physical injury, something going on, you’ve just got to know what is going on with these people. You can’t be unaware of what’s going on. Now this next little move here is you’ve got to coach your people through, and I mean this sincerely, management is now mentorship. You have to coach them through some of these life situations. Obviously there’s a balance there where you’re not just the therapist in the office. And I don’t know what that balance looks like. Wow. I would say that I have to do whatever it takes to get it done. And so I’ve had times where I’ve had a key employee, who I used to own an entertainment company, okay, so we have a wedding going on. And we have a wedding this Saturday and I’d have an employee call me on a Friday. I remember one time an employee called me on a Friday night and he pulls me aside and he says, Hey, my wife is leaving me. And I’m like, what? And he goes, my wife is leaving me. And I said, you know what we’re going to do? You and I are going to meet tonight. We’re going to talk through this. You’ll be good. Now mentally I’m going, holy, I’m going to, we might miss a wedding tomorrow. This guy might fall off the wagon here. I know that. So I have to care about him but we also have to deliver on what we promised. Imagine Southwest Airlines. They’re an awesome airline. They’ve got a pilot right now in the air, right now, flying. And he’s dealing with some personal stuff, guarantee it. There’s a pilot right now in the air. I love Southwest. He’s dealing with some stuff. And it’s got to feel like that they have the support of the team, of their boss, that they can come to them when they have life issues. And that’s why it’s so important to keep that relationship with them. One of the things, I made a mistake a few weeks ago, and I’ve been busy with some new businesses I’ve been opening up. And you know, people ask me all the time, what do I do? And I say, I’m like that vaudeville act with the sticks, with the plates on top. And so every morning I get up and I see which plate’s wobbling and I go nice. I spin it absolutely and Sometimes if you’re not paying attention the plate over here on the very far edge will get to wobbling so much it might fall off Oh, well what I’m talking about is this I had a key employee Key employee call me up just out of the blue. Hey, dr. Z. Hey, what’s up? I had this the hardest call I’m having to make but I’m quitting. Oh And I was just devastated. I said What it goes? Yeah, I can’t stress it too much, I’m quitting. And it just, I’m just out of left field, you know? And so I said, okay, can we talk? I can’t talk about it, I’m just, I’m too distraught, I just, bye, click. Whoa. So I thought for a couple of hours and I called the gentleman back up and I said, hey, listen, we’re going to talk this out.” And so we met, I said, what are all your grievances, what’s going on in your life, what’s up? He told me, we figured out the problem, we fixed the problem and I kept him. And he had already got another job lined up and he was ready to move on. And nobody in the office knew it. Nobody in the office, he didn’t say boo to anybody. And so sometimes you may be saying to yourself, why is this employee acting so weird all of a sudden? What’s going on? And you can’t just assume that they’re now just all of a sudden flipped a switch and they’re being a bad employee. Something happened in their life. Either divorce, now they’ve got their kids over the weekend, so they’ve got to adjust their schedule, they’ve got… Something’s going on in their life and sometimes it can happen and you don’t even realize it. So that’s why you have to be proactive in keeping that bridge, that relationship bridge, you know, well trod between you and your employees. And everybody listening to this right now, if you own a business, you’re going to have some things that you are great at. I mean, you’re going to be awesome at a couple of things. I mean, you might be really, really good at connecting with your people, and then really it’s hard for you to get them to hold them accountable. Maybe somebody else here, you’re all about accountabilities and key performance indicators and getting it done, but you struggle to connect or to invest the time to connect. But the main reason why we put this show out there day after day, why we do this, why you’re going to want to listen to the rest of this because we have some game changing knowledge for you. But why you want to listen is because it’s all about self-examination. The idea is to listen to this and ask yourself, where do I fit into this and what are some things that I could do better? You’re listening to The Thrash Talk Show on Talk Radio 11. Clay, I think that, maybe, and you can correct me if I’m wrong, but I’d like to go to some turntable wisdom if you’re okay with that. I’m ready for it. Let’s do it. It’s time for some turntable wisdom. Hit me with the hard part. All right, you can tan, lick or stand. How you doing? I’m just kidding. All right, here’s the deal, seriously. Years ago, when I was running the DJ business, we had DJs we hired. We’re going to have to pull down the music a little bit here. I’ve got to get the right… I don’t want to be irreverent of this thing, but this is a true thing. We had an employee… Feel free to laugh if you’re listening, or gasp, or whatever when you hear this, but I sent him to a wedding at the Omni Hotel in Dallas. You guys ever been there? Yes, I’ve been there. It’s fairly nice. Nice place. I’d say it’s like a three, four star kind of place. David Robinson, the Thrive 15 mentor and partner of ours, the former NBA Hall of Famer, he’s involved with that a little bit. I sent him down there for a wedding. I booked the room. I always paid for it with our company credit card. He checks in. I get a call the next morning from the hotel staffer. They said, Mr. Clark, we are here with Mr. Yada Yada. He’s here being held. Yada Yada Yada. I go, held? He’s here with security, yada, yada. I said, well, what happened? And she says, he had several loaded weapons on the bed this morning when he left to go to the workout center. And he left the guns on the bed. Like a series of weapons. Like not one or two, I don’t know how many. But she says there are loaded weapons on the bed. And I’m going, what? Now this is a guy who’d gone through a lot, didn’t really have a father in his life, had grown up hustling, and no criminal record stuff, but this was his normal, was you just pack heat all the time. And I don’t know if he had a concealed carry permit, that wasn’t brought up in our interview or whatever, but I’m literally so mad. I am just like, that’s my name, that’s my card, you know? And I knew the guy who booked the room and he gave me a discount and I’m there talking this Way he’s being held by security because he has weapons all over the room and I’m talking to the guy said hey, buddy Why do you have not one not to however many weapons you have? What’s the deal? And he goes? Oh, man I’m just packing. I mean I was packing you never know what could happen I’m like what could happen is that you could like just ah and I had to and I told you that was an extreme example, but I’m not kidding you. That was my normal when running the DJ business. I had all these different people who had these weird life choices they would do. And I’d have to coach them and mentor them. And I can tell you, the guy quit doing that, worked with us for many years, did a good job, but he just, in his family, you straight up bring a loaded weapon everywhere. And I’m just like, how is that normal? And his family grew up in a really rough part of Tulsa and people get in their houses broken into all the time and that was just their normal. And again, the idea of management and mentorship are not the same thing. So you have to have that boss mentality. I had to make that big obstacle seem small. So I had to hop on the phone with the lady and I said, well, does he break any laws? She said, we can’t bring weapons in the facility. I said, okay, can you confiscate the weapons? And was anybody hurt? No. Okay, great. Well, here’s the deal. I’m going to get this taken care of. What do I need to do? She said, well, you’ll need to be here. So I had to drive down to Dallas, meet these people, just this whole thing. But I made a big obstacle, seemed small, didn’t tell all the employees about it. We went out and executed the wedding, did a good job. Execute is probably a weird word. We’re talking about guns. But we got the wedding done, did a good job, and I came home and I told my wife, oh my gosh. But I didn’t freak out at the moment. I executed. I got the wedding done. I will just say this happens all the time. Josh, when you run a business, I’m telling you, this kind of stuff, it’s so often you just are managing humans and humans have issues. That’s what helps the employees and the team members so much. It reminds me, Dr. Z, of Braveheart. Oh, yes it does. You know, it also reminds me of one of my favorite quotes from Theodore Roosevelt, our 26th president. You’re familiar with him. I am, and I’ll tell you what, he was kind of a man’s man. He was. And his quote goes something like this, please, people don’t care how much you know until they know how much you care. And so you show by reaching out, by taking the guy going through a divorce, taking him to your house, putting him in your man cave, talking it out, letting him crawl on your shoulder, building him up, at a finding, telling him it’s going to be okay, we’ll get through this together, those kinds of things. You can sit there and tell him what you know, but it’s really the caring as you connect in those moments. And that allows you to be a boss. That allows them to let you feed into their life that those obstacles that seem overcomable, that seem bigger than life, that you can now get them down into bite-sized pieces. This comes into org charts, just a little bit of rabbit trail in org charts. If you’re putting somebody in charge of more than about ten people, they don’t have the emotional or mental or time capacity needed to do that. So what you want to do is you want to have your manager be in charge of maybe five to six people. Lee Cockrell talks about this. The guy used to manage Walt Disney World Resorts, one of our mentors at Thrive15.com. He used to manage 40,000 people. You really don’t want to manage more than about 12 people directly because when you do you don’t have time to have the compassion needed. Remember, compassion requires time, Josh. You have to do that. You’ve got to do it. Now, I want to go back to my braveheart real quick. Okay. Okay. Here’s the thing. William Wallace, right? William Wallace. He’s got all of his troops behind him and they’re looking at an army that’s coming right at them, right? Right at them. There’s tons of guys. Tons of dudes. Here’s the thing, William Wallace, he’s like, we got this. We can handle it. We can do this. And his confidence becomes their confidence. And now they’re doing way better than they would have done if William Wallace was just like, I don’t know if we can do this. I want to bring this up. Winston Churchill, I’ve read his books, read about him, studied his life. He’s a prime minister of Great Britain. Hitler was taking over the entirety of Europe. He wanted to take over the world. What he did is, and Hitler said, hey, if you just give us your Jewish people, we’ll take you peacefully. He stood up, he’s the only guy who did this. Remember, he stood up and he says, you know those shirts, the people who wear this say, stay calm and keep moving or remain calm. That’s all based off of his nightly announcements that he used to do where he would encourage the people of Britain. And we’re going to talk more about it after the break, about how Winston Churchill was able to help his entire country remain calm and continue moving on. Keep calm, carry on, thrive, time, show. Talk Radio, 1170. Here’s the deal, okay? I think we’re going to sell a ton of cupcakes. Why? Because cupcakes are hot right now and because we have a great name. Cousins Cupcakes. Boom. We’re going to the top all the way. Now, in order to get to the top, we’re going to have to come up with an amazing business model. I came up with something that I think is going to blow your mind. I can’t wait to see it. Can I show you? Please do. Can I show you? Okay. Ladies and gentlemen, I’d like to introduce to you for the first time, the Cousins Cupcakes business model, Shelly! For goodness sake, come to Cousins Cupcakes. What is this? What is this? What are you doing? Last week you said we needed a business model. Not a business model. Well what then? I’m talking about a business model. Oh! Come on, man. about a business model. Oh! Come on, man! Beautiful weather, huh? Yeah, uh, gorgeous. It reminds me of Dubai. Really? Yeah, I was just out there a few weeks ago. The Sultan of Abu Dhabi flew me out there in his private jet. You know him? Friend of a friend. I met him in Vegas. He’s pretty wealthy, right? You know how they make those lists, the world’s wealthiest people? Yeah, like Bill Gates is number one or used to be He’s got a hundred million dollars in a Swiss bank account he can’t touch it $10,000 just to get the paperwork done. I think he’s got $10,000 can’t do it. It’s illegal to use your own money Some like salt and listen I’ll invest $2,500. I’m sure I can get some guys to pitch in $2,500 as well. Okay, we’ll get the $10,000 and you get your money and go on your merry way. He was so moved by my compassion that he said, I’ll split the $100 million, half for the investors, half for himself. Half of $100 million? That’s $50 million. Is it? I don’t really pay attention to the money. I’m just trying to help a friend out, you know? Here’s the crazy thing though. We just need one more guy to pitch in $2,500. Dude, that’s me. I’m the guy. I can do that. I barely know you. I don’t want to oppose. Hey, let me call my wife. Hey, I’ll clear it with her. I wish there was time. What do you mean? I have to have the money by 6pm when the whole deal’s off. That’s in like three minutes. You know, I’m sorry for bringing this up. I don’t need to impose. Thank you, it was nice to meet you. Who do I wire the money to? You’re listening to the Fried Time Show on Talk Radio 1170. Welcome back, Ian and Josh. We’re here with Dr. Z and Clay Clark. Today on the show, we’re talking about the three tips to leading your employees and team members effectively. Right now, we’re on tip number two, you must be a boss Clay. Now here’s the thing again, the boss makes big obstacles seem small and I’m fairly animated about this idea. I’m passionate about this because I see this all the time and I’m gonna tell you something that’s gonna probably offend ya, probably irritate ya, probably make ya, this is, it’s kind of a thing where, Z, do you wanna hear, do you wanna hear, Josh, do you wanna hear, do you wanna hear? I love being offended by you, so yes, please. You can’t handle the truth! I can, too. You can’t handle the truth! Okay, here we go. Just try me out. Okay, here we go. Here we go. Try me out. There is no team. There’s no reinforcements. Nobody’s coming to help you if you want to start a business. In fact, nobody gives a crap whether you fail or succeed, period. The government does not help, because if they did, they’d wake up every morning and call you and say how are you doing? And your parents don’t care because if they didn’t care they would call you every morning You know my parents care, but they really care to the level where they call you and go hey clay. It’s 6 a.m. Do you want to wake up? Hey? Hey? Hey clay. It’s 4 a.m.. Do you want to wake up? It’s 3 a.m.. Do you want to wake up to make the doughnuts? Hey, Chloe? You need to make payroll. Hey, Chloe You need to raise capital. Hey, Chloe. You need to sell some things. No. It’s on you. If you’re listening to this right now and you want to be an entrepreneur, which 57% of people do, and if you own a business, it’s on you. And so I’m going to read you this quote that Winston Churchill said when he was the prime minister. He’s going against Nazi Germany, and they’re fighting, they’re doing everything they can. They’re being bombed every night. Could you imagine what it would be like sitting with your family, trying to have dinner, and every night, pffft? Oklahoma got rocked by an earthquake the other day, five point whatever it was, and it was shaking for fifty some odd seconds. People are, things are rattling around, things are shaking. Could you imagine what it would be like every single night, pffft? Oh, by the way, that wasn’t an earthquake. What was it? It was confirmed. That was Chuck Norris doing pushups. But the thing is, could you imagine what that would feel like to be the leader of the country? Who’s he going to call for help? Who’s he going to call? You know what he does? He calls the United States. He calls us up on the phone. Boop boop boop boop boop. And you know what we said? We’re not coming to help. And you know why? Because it wasn’t in our best interests. We hadn’t been bombed yet. If anybody here knows anything about history, we didn’t come to help. Now many Jewish people were being slaughtered and we thought it was bad. We said, hey, that’s a bad deal. That’s over there That’s a bad deal over there. That’s a bad deal. You guys have a bad deal going on over there We were sorry you have this going on. In fact, you know what we’re praying for you A lot of people say that I’m praying for you thinking about you. I’m thinking about you. I’m actually I’m cheering for you You’re for you. Yeah, so but you know what happens is With my dad right now with with the whole ALS stuff. He’s dealing with he’s fighting for his life with ALS and Z’s been like super super kind. He’s been like I’ll be there if you need something. We’ve had I’ve had a few breakdowns. I think you’re the only person who’s seen me have them but he’s been there and he’s like a rock. It’s awesome. But I woke up the other day and I couldn’t get it together. But I had to because who’s going to make payroll? Who’s going to do the job? Who’s going to get the stuff done? You want to wait for the government? You want to wait for Trump? You want to wait for Hillary? You want to wait for the election? You want to wait for the wall? You want to wait for whatever? You’re going to have to keep on waiting. There’s never been a president who can deliver for you. So when I read this. This spoke to me because my son was born blind. And I had been knocked out for the count, didn’t want to get up. And I remember I was reading this book, searching for some answers. I remember I’d found something good in there years before. And he says this, this is what Winston Churchill said to his people. He said, we shall defend our island, whatever the cost may be. We shall fight on the beaches. We shall fight on the landing grounds. We shall fight in the fields and in the streets. We shall fight in the hills. We shall never surrender. That’s a boss. That’s inspiring. That’s a boss. Yes. And that right there is what made that country remain calm. People are trying to eat dinner. Bombs are exploding. He says, get out there and work. You might hate George Bush. You might like George Bush. But he said, get out there, go shopping, live life as normal, do not let the terrorists win, keep it going. Because America’s economy grinded to a halt. And I’m telling you what, you have got to right now, you’re listening to this right now, I promise you, if you’re listening to this, 10% of the people listening to this right now, you’ve got somebody with a physical disability in your family right now. Maybe you or someone right next to you. You’ve got an illness. You’ve got a financial situation. You’re going through a health-related issue. You’re going through a financial calamity. And you know what? We love you at thrive15.com. You can come out to one of our workshops and I promise you we’ll hug you, we’ll high-five you, we’ll coach you, we’ll mentor you, and I’ll even say I’m praying for you. You know what I’ll do? I’ll even actually pray for you. I’ll put you on my fridge and I will pray for you. But nobody’s going to care as much as you care. And so you’ve got to have that boss mentality where you make big obstacles seem small. So I encourage you, next time you are up with your backs against the wall and you feel like you’re looking for somebody else to help, realize they’re not coming. And what you got to do is you got to, this is what I do. I like to do my best and then I like to just look up and I kind of give the rest, I kind of look up to God. And if you don’t look, you don’t believe in God, if you listen to this and you say, God’s not my deal, it’s fine. But I do my best and I kind of forget the rest. That’s all I can do. Yeah. Yeah. And you’re the old saying, which is so true. The way to eat an elephant is one bite at a time. And so what you need to do when you have that big obstacle in front of you, you need to break it down to bite sizes. You need to, what can I do step one? What can I do step two? What can I do step three? And then get a game plan and take that big obstacle, shrink it down into a lot of little bitty obstacles, and then you can start attacking them. So I’m going to break down the attack plan that Z just demonstrated. There’s three parts here, okay? One is you take that emotion right out of the situation. You suck it out of the moment. Suck it out. Get it out. Bye. See ya. Right. So now. I’m going to beat ya. So now, step number two, number one, get that emotion out of here. Two, make a plan. Think about what can I do, the little things, little steps. What can I do? Right. And step three, move forward. Yes. One step at a time You’re not going to take one step, and it’s over you’re not going to take one bite, and the elephant’s gone All right, so you have to you have to get them down into bite sizes the plan And then you have to implement it you have to walk it out You have to you have to go you know one thing I’ve seen is a common trait of entrepreneurs that can get it done They all talk about the past 90% of the time. The entrepreneurs who are just struggling, they keep making their past story, their past habit, their current reality. Like, I just can’t find good people. Every time I do this, this happens. Oh boy, just, oh God. Honey, just, you know, we’re here to help you. So I’m telling you right now, if you’re in that psychological rut, if you’re stuck, just think about Winston Churchill. Think about how he was able to to get out of that rut and find a way to get yourself off the mat and to get back up. People aren’t going to remember how many times you got knocked down. They’re going to remember how many times you got up. So I want to fire off a couple of them that are just very, very close to the top of my brain here. It’s Abraham Lincoln. That guy lost many elections. Google that mess. That guy lost over and over and over. Walt Disney went into bankruptcy multiple times. Henry Ford multiple times. It took Airbnb like five years to get to profitability. It took Amazon almost a decade to get to profitability. So don’t beat yourself up. Just keep moving. Now up next we’re going to talk about tip number three, Josh. Tip number three. Tip number three, you must connect with people in order to both hire and inspire them. That’s coming up after the break and that’s probably maybe the most important part in leading your employees and team members effectively, I would say. And I have, and after the break we’ll go over this, but I have a super move. I don’t often share a super move on the show, but every now and then I have a super move. And you can’t miss it. If you want to own a business, if you have a business, this super move, it’s a Thrivetime show on Talk Radio 1170. Okay, we fill out these papers, become a real business, and then we can get to the fun stuff. Okay, do we want to be an S corp or a C corp? Well I think S corp stands for serious corporation and C is for casual. I’m more serious, you’re more casual. Let’s just do both of them. Awesome. Okay, do we want to be non-profit or profit? I want to make money so… Yeah, profit, but I don’t want to come across as greedy. That’s true. Okay, I’m going to mark non-profit because it sounds better. Okay, okay. Why are we even doing this? Well, this is a limited liability form, so it would become a limited liability company. Wait, wait. Limited liability? Yeah. I don’t want to put any limits on this. We’re going to the top. Yes, we are. How about unlimited liability? Put that down. Put it down. Okay, I don’t see that here. Let’s put a U in, in front of the word. Honey, I think you picked up the wrong form. We need an unlimited liability company. We want to be at ULLC. No, you want to limit your liability. That’s the whole point. Uh, honey, this thing’s going to be huge, so… Why are you putting limits on us, Laura? I’m not. If someone sues your business, they can’t take our personal stuff. I’m not scared of that. Okay, honey, I think if we’re at the point where we’re making so much money that we’re being sued, I think we’re doing pretty good. Real good, guys. Real good. I didn’t realize you had a PhD in accounting. You can’t get a PhD in accounting. Bye, honey. Hey, give Jimmy a call. Who’s Jimmy? You know Jimmy, the guy who’s been arrested like three times and the court appointed him a lawyer? Let’s give him a call. Call him up. Jimmy? Man, these guys are going to have a rude awakening when they get sued for the first time. There’s a lot of legal hurdles you have to jump through when you start a business and it pays to know what you’re doing so you don’t have problems in the long run. If you need help, then check out thrive15.com. We have world-class mentors who teach thousands of courses in legal, management, and 18 other business categories. So if you’re looking to start a business, grow your business, or advance in your career, Thrive 15 is where you want to be. You can click below to start with a free trial or click over here, this direction, to watch some samples of trainings or to take the tour. And if you have any specific business questions, we can help with that, too. Our mentors have new content released on a weekly basis, and most of those trainings are based off of your questions. That’s right. The trainings are actually answers to the questions you are looking for. So what are you waiting for? Click below to get started. And until I see you again next time, electronically, Thrive On. Hey, hey, where are the rose petals? I shipped them. You shipped them? I sent them to Dallas, like you said. Give them to Dallas. What’s up? Yeah, yeah, hold on a second. Hey, Debra, can you pick up my kids? Just get the other stuff to Austin. Is anyone here named Austin? Do you guys even know what kind of pressure I’m under? Hey, can somebody make me some food? I appreciate you guys. I’m sorry, I’m sorry. I’m sorry. I’m sorry. I’m sorry. I’m sorry. I’m sorry. I’m sorry. I’m sorry. I’m under. Hey, can somebody make me some food? Appreciate you guys. Ahhhh! There’s a new wood box! Look at the pay for my yacht insurance! Bump it on over to Hibetka. Oh yeah. See how that made it better? Hey, can somebody rub my feet? Good job! Hey Jerry, can you hit that brown file? Yeah. No, no, it’s good. I’m not doing this. You can’t keep up this pace. You can’t keep doing this early morning stuff. You should just get a job somewhere. It’s crazy right now. No one in your family has ever owned a business. Who’s going to help you? Who do you think you are? You don’t even know what you’re doing. You’re going to fail. This is so hard. You can do this. You’re gonna fail. Get a job through everything. This is crazy. You finish college, you never finish anything. Just quit. You know you want to. You can’t do this. Quit. Quit. Quit. Stop. Let’s do this. We’re going to make double instantly. I got to go. I’m in a networking thing. What’s up? My name’s Steve. What do I do? I make everyone more money. You give me $2, I give you $3. Boom, doubled. That’s how we do it. Hi, my name’s Becky, and I do interior design, and I’m really good at it. My name’s Kyler. I’m into photography. I like to take pictures of just life and really existence, you know. Oh my gosh, I just get so nervous at these networking things. I’m just like, oh Marlene, calm down, you can do it. I was at a networking event in China, okay. I don’t even speak Chinese, but I got three businesses, doubled their yen. All right, think about that. You think I look hot? We should be Facebook friends. I don’t believe in business cards, you know, I just think like if the universe wants us to work together You know that our paths would cross. I had a pregnancy scare and that really changed me. I saw it. Oh my gosh What am I gonna do with a six? Why am I here networking with the commenters? No offense Why am I here so I can stay humble? I didn’t come here just to flirt with you maybe Maybe. They took a pint of fluids from my lower back. I’m starting to get the feeling that the universe doesn’t want me to get to know you. Do you think I look like Reese Witherspoon? That is how I pass my kidney stone. You gotta go. Bill Gates. See ya. Hey Bill. Great meeting you. Can I have your number? Please? No. Where are you going? You Live, local, now. You’re listening to the Thrive Time Show on Talk Radio 1170. Welcome back in. Josh Merl here with Dr. Z and Clay Clark. We are talking about the three tips to leading your employees and team members effectively. Tip number one was you must be a source of wisdom and you must be aware of your lid. Tip number two, you must be a boss. You must make big obstacles seem small. Right now we are on tip number three, but if you have missed any of the other tips, you can go to thrivetimeshow.com and listen back. It’s all good stuff. Tip number three, Clay, you must connect with people in order to both hire and inspire them. What happens is, is that when you build a business, you’re going to spend the majority of your waking hours there at first. Once you build it to a level of success, you can delegate it and maybe you spend less time there. I know a guy like Dr. Z, people ask all the time, they say, how does he do it? And I will tell you, it’s pretty amazing in how simple he makes it look, how effective he is at it, how good he is at it. But one of the things that he’s able to do consistently is he’s able to not only find people, but to inspire people. I’ve seen him do it, and I’m not really sure the source of his superpower, I’m not really sure where he learned this from, I’m not really sure if he was just screwing around with some dilithium crystals and he found out the answer. It was a radioactive mouse that bit me, I think. Oh wow. By the way, dilithium crystals are from Star Trek, which is just a little note there for you. But anyway, back to you sir. So I want to ask you, how were you able to learn this idea of inspiring, or when did you learn this idea of inspiring your team? Anytime I wanted to not be there, and I didn’t want utter chaos, and you know what they have a saying, when the cat’s away the mice will play. Well if you want to have to always be there, and keep your thumb on everything, keep a watchful eye, you know, hawk eye, whoop, drop, watching everything, watching everything, watching everything. If you want to be able to step out of that and go do something else, maybe start another business, or maybe have some vacation time, or just physically not be there, you have to learn how to do this. You have to learn how to inspire your people so that they get some of your DNA. You try to, those core people in your business, because you’re going to have that core people. And just like you said earlier, you can’t really connect with more than say a dozen anyway, right? It’s hard. It’s hard. You know, you get too spread out. So you have to have those core people inspired so that when you’re not there, we have a saying in my optometric clinic, for example, I’m going to get one of those little rubber wristband things on it, and it’s going to say, what would Z do? And if they don’t know that through the inspiration and through the training you’ve given them, then it’s hard for you to step out of your business and it not fail. Okay, check it out. What would Z do and what would somebody else do are different. I’m going to give you an example. I was talking to a guy the other day, a mutual acquaintance of ours, and Sean Copeland. He owns a region bank and you’re an investor in the bank and he’s a great guy. And he was talking about how you are just like an awesome time manager. He was talking about how you just manage time very well. Banks love to meet. They love to meet. Banks love meetings. You have a meeting, then you have a meeting, then you have another meeting. I think you have a lot of meetings. At the end of the day, could it almost be death by meeting? Meet-a-thon. Meet-a-thon. It’s a meet-a-thon. You guys want to have a meet-a-thon? I know Copeland is pretty pragmatic. He wants to get stuff done. But the bank culture can have more meetings. There’s actually required meetings because there’s all sorts of federal oversight and government and all that. But one of the things that he commented on was how just effective you are. You just want to make the decision and done. We’ve made the decision. We’re done meeting. And that’s how you would lead a meeting. You want to make the decision and we’re done. I love you as a mentor and a friend because I buy into that. I love that. I don’t see the need to sit around and meet if once we’ve already had the decision. But there is other businesses out there. If you’re listening right now, maybe you have a culture where you like to have extra meetings and maybe you have the profitability to do it. I know one oil and gas company I used to coach, a funny deal, but they had millions and millions and millions of dollars and they hired our PR firm, Make Your Life Epic, to help show Tulsa that they cared about the community. Because they had so much money coming in, and the cost of gas was so high, which is so good if you’re in the oil and gas business. So bad if it’s low, right? For the consumer, you’re like, yes, it’s a cheap price at the pump. The oil and gas guys are going, oh no. And then when the price goes up, they’re going, ha ha ha ha. So it’s kind of that balance. But they were trying to create a culture where they wanted to show everyone that they cared They want to create more of a cushy environment and show they love the community and all I’m saying is ask yourself right now You know, what would your band to say? What was your wristband? So what does it need to say? What would Josh do what we clay do what would Z do because you’ve got to be able to teach your team what you? Want them to do what you would do in those situations? You have to try to clone yourself as best as possible Oh, yeah, and you have to try to get your key people around thinking like you think as much as possible. Of course, no one is going to care as much as you do, but you have to try to get them to care as much as you can. What do you say to somebody who says, I just want everyone to have their own personality? Some people are not driven to be motivators, and some people just want to hang around and just get to know each other and really just explore who they are and maybe seeing optometry patients. They want to see like four a week and you want to see like four an hour. And what do you think about that? Well that’s when you put on the bad cop hat. Oh no, here comes the bad cop. That’s when you put on the bad cop hat and you either try to fix that person or try to inspire that person quickly or you realize that you’re going to have to replace that person. I believe there are places for everyone to work. I went to the Disney store the other day with my kids. And I’m just old enough where the other day is like a year ago. But I went there and this lady goes, Hello, welcome to the Disney store. It’s so good to see you. And how old are you? And my son’s like, or my daughter or whatever, I’m 10. Oh my gosh, you’re 10 years old. That’s so amazing. Are you familiar with the new Star Wars cactus? And this person just wanted to spend all day marinating with kids. And you know what? You have to do that if you work in the Disney store. So you’ve got to find the right people for the right company. You have to find the right people for the right company. So again, if you’re trying to inspire somebody, but they’re not the right fit, quit trying to put the square peg in the round hole. Okay? So coming up next, we’re going to teach you how to specifically inspire and connect with your people. And I’m going to teach you how to connect with your people. And I’m going to teach you how to connect with your people. And I’m going to teach you how to connect with your people. And I’m going to teach you how to connect with your people. And I’m going to teach you how to connect with your people. And I’m going to teach you how to connect with your people. And I’m going to teach you how to connect with your people. And I’m going to teach you how to connect with your people. And I’m going to teach you how to connect with your people. And I’m going to teach you how to connect with your people. And I’m going to teach you how to connect with your people. And I’m going to teach you how to connect with your people. And I’m going to teach you how to connect with your people. And I’m going to teach you how to connect with your people. And I’m going to teach you how to connect with your people. And I’m going to teach you how to specifically inspire and connect with your people We’re going to teach you am I super move coming up next? When I think of adversity I think of dark clouds. I think of things that you don’t have any control over, yet they’re coming at you. And you have to make a decision, what do I do? Do I just stand here, or do I move? You know, growing up in the Mississippi Delta, as I did during the era of legal segregation, It was a time that adversity was surrounding one’s life. It was like torrents of rain that had been coming for generations. And sometimes it seems as if it would never stop. But somewhere along the way, you ask yourself the question, how do I get out of this rain? What do I do? What can I do to make a difference and bring some sunshine into my life. Into every life, as the song says, some rain must fall. And rain is what people run away from to get out of, but it is also the rain that waters and nurtures those incredible ideas that live within us. I think that adversity is challenging, no question about it, but it also becomes a great teacher as well. Hey, what are you doing? I’m just cleaning the bathroom. Looks good. Let’s go to lunch. All right. You’re listening to The Thrive Time Show on Club Radio 1170. Happy Monday to you, Thrive Time Show. We’re back. Josh Merl here with Dr. Z and Clay Clark. We’ve been talking about the three tips to leading your employees and team members effectively We’re currently on tip number three. Here’s the deal, real quick, a little FYI for you. A lot of people are used to listening to Mark Levine during this time. You’re on 1170 and you’re going, what happened to my main man? We moved him back a couple hours. He’s still there for you. But if you have a friend of yours who’s normally not listening to this station and they’re looking for Tulsa’s only business radio show. If they’re looking for that, and let’s say that they’re on the left of the aisle or the right of the aisle, either way we have a big lane big enough for everybody. This is the Thrive Time Show and we have it available for you on the podcast format after so you can just share that with them. And see we have Thrivers in Australia, we have Thrivers in Canada. We have Thrivers in Mexico. We have Thrivers everywhere. And right now, we have people listening right now in Independence, Kansas. Independence, Kansas, how you doing? It’s a great year to be in Independence, Kansas. Think about it. Independence. Yeah, it’s beautiful. This is an election year. Independence, Kansas. I have a Patriots jersey on. It’s a whole Tom Brady, the whole thing. It all fits in there, but we’re going to get into this. Hold on, hold on. We’ve got a super move that we might need to go over, Z. Are you ready? Yeah, I don’t want to run out of time. I don’t want to leave people hanging and then I have to give it to them on Tuesday. Then you have to sit in your car, drive extra slow home so you can hear it all on your drive home to catch the super moves. Super move. Can I go ahead? Is that okay? Can I cue up my super move music for you? Absolutely. Well, tip for you, you must connect with people in order to both hire and inspire them. And here’s my super move. If you’re looking for one of those key people that you’re gonna lean on, that’s gonna be one of your key people in your organization, one of those 12 people or so that you’re trying to build a relationship with and you’re hiring one of those key people, my super move is I take them out to dinner as I’m in the hiring process with their spouse. Whoa! Woo! You take your spouse? Because here’s what I found out in life. When you’re hiring one of those key people, you’re also hiring their spouse. And what does that mean? What does that mean? What does that mean? Josh, what does that mean? What does it mean? I don’t know. What does it mean? Well, what it means is this. Is that a lot of times when you’re dealing with an employee, the biggest other person in their ear is their spouse. And so for you to talk to their spouse, for you to be able to answer the spouse’s questions, for you to be able to be friendly with the spouse, get to know the spouse, in other words you’re hiring them as a team. It’s always a team, you know, because like let’s say I have a doctor and they’re having a tough day, their spouse is going to be talking to them. Oh yeah. And if you have that relationship with the spouse, if they know you, maybe have access, if there’s a bad problem going on, then that just makes, that’s the super move right there. When you’re hiring one of those key people, get to know their spouse. Take them to dinner, schmooze them, get to know them, ask them questions, you know, relate with them. A past Live Time show talked about that. Get on the podcast. Show up though and always know that it’s a team. You know, always know it’s a team. When they go home every day and they talk about their day, that’s who they’re talking about their day to. And the fact that they know you and the fact that you’ve got to know them, because you’re hiring them as a team. Well, Z, you were talking about what they’re hearing in their ear, who are they talking to in their ear at night. What came to my mind was a song that came out back in the day. And as a recovering DJ, everything is very musical for me. Yes, I’ve learned that. Here we go, here we go. This is a song here by Craig Mack back in the day. There it is, Flava in Your Ear. Flava in Your Ear right there, Z. Flava in Your Ear. I play that because, and I encourage everybody to listen to that song, it’s old school, called Flava in Your Ear, Google it tonight, check it out. But Flava in Your Ear. Here’s the thing is, they really do flavor what they do. They’re putting that in their ear and they get home, and I’ll give you an example. I went to my wife’s high school reunion and I met this man who seemed like a nice man. He seemed like a good guy. We were talking about life and he said, I would love to come work with you. I’ve followed you on Facebook. I’ve heard good things about you. I’ve kind of followed Vanessa and what she’s doing. I’d love to come work with you. He was in Louisville, Kentucky. And I said, awesome. I met his wife. Do you remember that movie? What’s the lady who played the part from Ghostbusters? Who’s the lady who’s the main character in the remake of Ghostbusters that they never should have made? She’s a female comedic actress. What’s her name? It was good. Melissa McCarthy. Melissa McCarthy. Yeah, Melissa. There’s a movie she played where she was this angry woman where she was upset and kind of losing her mind. And that is basically how this person was. And she comes up to me and she goes, who is this? Who are you talking to? She’s talking to her husband. Who are you talking to? Where were you? You’re supposed to hold my hand. Are you kidding me? Just on him. And I’m going, whoa. And I was like, hi, I’m Clay. He did not properly introduce me to you. I apologize. I apologize. Now let me tell you what, I’m going to go speak to him like a little kid. And I’m going, whoa. And I’m just telling you, that right there is an example of where you just do not want that sort of negative flavor in the ear. You don’t want to. But you do want to listen to Flavor in the Ear by Craig Mack. You want to do that. Let’s get into this tip number three. We’re going to digest this a little bit here. You must connect with the people in order to both hire and inspire them. I’m going to break it down how you inspire people. One is have a weekly meeting, but keep it short. Have a weekly meeting, but keep it short. Z, go for it. Well, you want to, and the thing about whether it’s weekly or you do lunches, you gather those, your key people, and you’re always kind of touching them. You’re always kind of, I mean, I’m not physically, but you’re always having a contact point. You’re sharing with them, how’s your day, how’s your week, how’s your life, how are you doing? And like we said earlier, you can’t impress them with how much you know until you impress them with how much you care and so your time as a business owner is one of the most important things You have you can’t make any more. There’s a lot of things I make more pizzas You know you can make more donuts You can make more cookies if you if you’re that’s your business But you can’t make more time and so when you share your time And they know you’re busy as a business as a business owner and the boss And when you share that with them, and you try to get to know them that is a big impact You know what’s gonna happen if you can’t inspire your people but you have a great business idea? What’s going to happen? You kids are probably saying to yourselves, hey I’m going to go out and I’m going to get the world by the tail and wrap it around and pull it down and put it in my pocket. Well I’m here to tell you that you’re probably going to find out as you go out there that you’re not going to amount to jack squat. That’s what’s going to happen. You’re not going to get anything. You’ve got to love Chris Farley. I mean, he’s just good. He’s great. I’m just telling you, if you cannot rally up, find, inspire, hold accountable, motivate, train, get people to do what you need them to do with you on your team, you’re not going to have any success and you’re not going to amount to Jack Squat, to quote Chris Farley. Now move number two here, this is kind of the sub move here, okay? You want to create like an inbox or some way where people on your team can share their ideas with you. Like it’s like a mailbox and if you have an idea to improve the company, here’s where you take the idea. Here’s where you, because if your company has 500 people, you want to be able to get those ideas, okay? Right. And move number three, kind of sub move number three here, is you want to come up with this company, you want to implement a company expense savings inbox. I’m giving this idea to you. It’s from the book Nuts. It’s basically a deep dive into how Southwest Airlines does it. And Southwest Airlines actually gives their employees a bonus if they find a way to save the company money on a scalable way. And so the employees every day are thinking about ways to make the plane more efficient, ways to make the company more profitable. And one flight attendant, she looks out the windows and she says, hey, how come we don’t have those things at the end of the wing like the Air Force planes do? You know, her husband was an Air Force pilot. And she, how come we don’t have the things at the end? They’re called winglets. And so she talks to the husband and she goes, it’s all covered in this book. It’s awesome. She talks to her husband and they start meeting with different people who design it and they say if you put these winglets they had a prototype designed and everything and they went to Southwest they said if you put winglets on all of the 737 Boeing planes that we fly we could improve the fuel efficiency of the entire fleet by you know almost 2% well you think about 2% of the fuel consumption of an airline that’s millions of dollars. And another flight attendant said, you know, if we took the trash bags that we use and we replaced it with new trash bags that don’t have our logo, whatever we’re spending to print the logo on the inside of a trash can could be saved. And across the company, that’s like hundreds of thousands of dollars. And so you want to find a way, because your employees are out there dealing with customers, they’re in the business, you want to get those ideas, harvest those ideas, use those ideas to make it a better Team Z. Absolutely. And the last and final sub-point. Yeah, last and final sub-point here, and I want to share this with you here, is you have to make sure that you block out time to inspire your team. You’ve got to block out time. Because if not, Tuesday becomes Wednesday, that becomes Thursday, you’ve got soccer practice, take your kids to soccer practice, small fire at the office, and you didn’t connect. So block out, this is different than a meeting. I’m talking about that one-on-one time, that quality time that my main guys at High Five, the R&B group from the 90s, they talked so much about quality time. And I did that on Friday. I blocked out time for two people, spent about 15 minutes with each of them going over some things, but really connecting, Josh. Clay, tell us, or sorry, Dr. Z, tell us quickly about thrive15.com. Well, I’ll tell you what, if you’re in the market to start a market, in other words, you want to start a business, and you say to yourself, I want my own business coach, for $19 a month, you can have a business coach in your pocket 24-7. That’s thrive15.com. You can get on, check it out, but what we’ve done is gathered great business coaches around the country, and we’ve just marinated it down to bite-sized morsels that you can get on and chew on, listen to, whenever you want. We’ve got downloadables, exclusive access to workshops. It’s unbelievable. Check in tomorrow for the Thrive Time Show. We’ll be here. ♪ Thrive Time Show Theme Music ♪ The number of new customers that we’ve had is up 411% over last year. We are Jared and Jennifer Johnson. We own Platinum Pest and Lawn and are located in Owasso, Oklahoma and we have been working with Thrive for business coaching for almost a year now. Yeah, so what we want to do is we want to share some wins with you guys that we’ve had by working with Thrive. First of all, we’re on the top page of Google now, okay. I just want to let you know what type of accomplishment this is. Our competition, Orkin, Terminex, they’re both 1.3 billion dollar companies. They both have two to three thousand pages of content attached to their website. So to basically go from virtually nonexistent on Google to up on the top page is really saying something. But it’s come by being diligent to the systems that Thrive has, by being consistent and diligent on doing podcasts and staying on top of those podcasts to really help with getting up on what they’re listing or ranking there with Google. And also we’ve been trying to get Google reviews, asking our customers for reviews. And now we’re the highest rated and most reviewed Pest and Lawn company in the Tulsa area. And that’s really helped with our conversion rate. And the number of new customers that we’ve had is up 411% over last year. Wait, say that again. How much are we up? 411%. Okay, so 411% were up with our new customers. Amazing. Right. So not only do we have more customers calling in, we’re able to close those deals at a much higher rate than we were before. Right now our closing rate is about 85% and that’s largely due to, first of all, our Google reviews that we’ve gotten. People really see that our customers are happy, but also we have a script that we follow. And so when customers call in, they get all the information that they need. That script has been refined time and time again. It wasn’t a one-and-done deal. It was a system that we that we followed with Thrive and in the refining process and that has obviously the 411% shows that that system works. Yeah, so here’s a big one for you. So last week alone our booking percentage was 91%. We actually booked more deals, more new customers last year than we did the first five months, or I’m sorry, we booked more deals last week than we did the first five months of last year from before we worked with Thrive. So again, we booked more deals last week than the first five months of last year. It’s incredible, but the reason why we have that success is by implementing the systems that Thrive has taught us and helped us out with. Some of those systems that we’ve implemented are group interviews. That way we’ve really been able to come up with a really great team. We’ve created and implemented checklists. Everything gets done and it gets done right. It creates accountability. We’re able to make sure that everything gets done properly both out in the field and also in our office. And also doing the podcast like Jared had mentioned, that has really, really contributed to our success. But that, like I said, the diligence and consistency in doing those in that system has really, really been a big blessing in our lives. And also, it’s really shown that we’ve gotten a success from following those systems. So before working with Thrive, we were basically stuck. Really no new growth with our business. And we were in a rut, and we didn’t know. What was that? The last three years, our customer base had pretty much stayed the same. We weren’t shrinking, but we weren’t really growing either. Yeah, and so we didn’t really know where to go, what to do, how to get out of this rut that we’re in. But Thrive helped us with that. You know, they implemented those systems, and they taught us those systems, they taught us the knowledge that we needed in order to succeed. Now it’s been a grind, absolutely it’s been a grind this last year, but we’re getting those fruits from that hard work and the diligent effort that we’re able to put into it. So again, we were in a rut, Thrive helped us get out of that rut, and if you’re thinking about working with Thrive, quit thinking about it and just do it, do the action, and you’ll get the results. It will take hard work and discipline, but that’s what it’s gonna take in order to really succeed. So, we just want to give a big shout out to Thrive, a big thank you out there to Thrive. We wouldn’t be where we’re at now without their help. Hi, I’m Dr. Mark Moore. I’m a pediatric dentist. Through our new digital marketing plan, we have seen a marked increase in the number of new patients that we’re seeing every month, year over year. One month, for example, we went from 110 new patients the previous year to over 180 new patients in the same month. And overall, our average is running about 40 to 42% increase month over month, year over year. The group of people required to implement our new digital marketing plan is immense, starting with a business coach, videographers, photographers, web designers. Back when I graduated dental school in 1985, nobody advertised. The only marketing that was ethically allowed in everybody’s eyes was mouth-to-mouth marketing. By choosing to use the services, you’re choosing to use a proof-and-turn-key marketing and coaching system that will grow your practice and get you the results that you’re looking for. I went to the University of Oklahoma College of Dentistry, graduated in 1983, and then I did my pediatric dental residency at Baylor College of Dentistry from 1983 to 1985. Hello, my name is Charles Colaw with Colaw Fitness. Today I want to tell you a little bit about Clay Clark and how I know Clay Clark. Clay Clark has been my business coach since 2017. He’s helped us grow from two locations to now six locations. We’re planning to do seven locations in seven years and then franchise. Clay has done a great job of helping us navigate anything that has to do with like running the business, building the systems, the checklists, the workflows, the audits, how to navigate lease agreements, how to buy property, how to work with brokers and builders. This guy is just amazing. This kind of guy has worked in every single industry. He’s written books with Lee Crocker, Head of Disney with the 40,000 cast members. He’s friends with Mike Lindell. He does Reawaken America tours where he does these tours all across the country where 10,000 or more people show up to some of these tours. On the day-to-day, he does anywhere from about 160 companies. He’s at the top. He has a team of business coaches, videographers, and graphic designers, and web developers, and they run 160 companies every single week. So think of this guy with a team of business coaches running 160 companies. So in the weekly, he’s running 160 companies. Every six to eight weeks, he’s doing Reawaken America tours. Every six to eight weeks, he’s also doing business conferences where 200 people show up, and he teaches people a 13-step proven system that he’s done and worked with billionaires, helping them grow their companies. I’ve seen guys from startups go from startup to being multi-millionaires, teaching people how to get time freedom and financial freedom through the system. Critical thinking, document creation, organizing everything in their head to building it into a franchisable, scalable business. One of his businesses has like 500 franchises. That’s just one of the companies or brands that he works with. So amazing guy, Elon Musk, kind of like smart guy. He kind of comes off sometimes as socially awkward, but he’s so brilliant and he’s taught me so much. When I say that, Clay is like, he doesn’t care what people think when you’re talking to him. He cares about where you’re going in your life and where he can get you to go. And that’s what I like him most about him. He’s like a good coach. A coach isn’t just making you feel good all the time, a coach is actually helping you get to the best you. Clay has been an amazing business coach. Through the course of that we became friends. I was really most impressed with him is when I was shadowing him one time. We went into a business deal and listened to it. I got to shadow and listen to it. When we walked out I knew that he could make millions on the deal and they were super excited about working with him. He told me, he’s like, I’m not going to touch it. I’m going to turn it down because he knew it was going to harm the common good of people in the long run and The guy’s integrity just really wowed me it brought tears to my eyes to see that this guy is he doesn’t his highest desire was to do what’s right and Anyways, just just just an amazing man. So anyways impacted me a lot. He’s helped navigate anytime I’ve got nervous or worried about how to run the company or, you know, navigating competition and an economy that’s like, I remember we got closed down for three months. He helped us navigate on how to stay open, how to get back open, how to just survive through all the COVID shutdowns, lockdowns. I’m Rachel with Tip Top K9 and we just want to give a huge thank you to Clay and Vanessa Clark. Hey guys, I’m Ryan with Tip Top K9. Just want to say a big thank you to Thrive 15. Thank you to Make Your Life Epic. We love you guys. We appreciate you and really just appreciate how far you’ve taken us. This is our old house. Right? This is where we used to live a few years ago. This is our old neighborhood. See? It’s nice, right? So this is my old van and our old school marketing and this is our old team and by team I mean it’s me and another guy. This is our new house with our new neighborhood. This is our new van with our new marketing and this is our new team. We went from four to fourteen and I took this beautiful photo. We worked with several different business coaches in the past and they were all about helping Ryan sell better and just teaching sales which is awesome but Ryan is a really great salesman so we didn’t need that we needed somebody to help us get everything that was in his head out into systems into manuals and scripts and actually build a team so now that we have systems in place we’ve gone from one to ten locations in only a year. In October 2016, we grossed 13 grand for the whole month. Right now it’s 2018, the month of October. It’s only the 22nd, we’ve already grossed a little over 50 grand for the whole month, and we still have time to go. We’re just thankful for you, thankful for Thrive and your mentorship, and we’re really thankful that you guys have helped us to grow a business that we run now instead of the business running us. Just thank you, thank you, thank you, times a thousand. The Thrive Time Show two-day interactive business workshops are the world’s highest rated and most reviewed business workshops because we teach you what you need to know to grow. You can learn the proven 13-point business system that Dr. Zellner and I have used over and over to start and grow successful companies. When we get into the specifics, the specific steps on what you need to do to optimize your website, we’re going to teach you how to fix your conversion rate. We’re going to teach you how to do a social media marketing campaign that works. How do you raise capital? How do you get a small business loan? We teach you everything you need to know here during a two-day, 15-hour workshop. It’s all here for you. You work every day in your business, but for two days you can escape and work on your business and build these proven systems so now you can have a successful company that will produce both the time freedom and the financial freedom that you deserve. You’re going to leave energized, motivated, but you’re also going to leave empowered. The reason why I built these workshops is because as an entrepreneur, I always wish that I had this. And because there wasn’t anything like this, I would go to these motivational seminars, no money down, real estate, Ponzi scheme, get motivated seminars, and they would never teach me anything. It was like you went there and you paid for the big chocolate Easter bunny, but inside of it, it was a hollow nothingness. And I wanted the knowledge, and they’re like, oh, but we’ll teach you the knowledge after our next workshop. And the great thing is we have nothing to upsell. At every workshop, we teach you what you need to know. There’s no one in the back of the room trying to sell you some next big get rich quick, walk on hot coals product. It’s literally, we teach you the brass tacks, the specific stuff that you need to know to learn how to start and grow a business. I encourage you to not believe what I’m saying, but I want you to Google the Z66 auto auction. I want you to Google elephant in the room. Look at Robert, Zellner and Associates. Look them up and say, are they successful because they have a proven system? When you do that research, you will discover that the same systems that we use in our own business can be used in your business. Come to Tulsa, book a ticket, and I guarantee you it’s going to be the best business workshop ever, and we’re going to give you your money back if you don’t love it. We’ve built this facility for you, and we’re excited to see it. And now you may be thinking, what does it actually cost to attend an in-person two-day interactive Thrive Time Show business workshop? Well, good news, the tickets are $250 or whatever price that you can afford. What? Yes, they’re $250 or whatever price you can afford. I grew up without money and I know what it’s like to live without money, so if you’re out there today and you want to attend our in-person two-day interactive business workshop, all you got to do is go to thrivetimeshow.com to request those tickets. And if you can’t afford $250 we have scholarship pricing available to And if you can’t afford $250 we have scholarship pricing available to make it affordable for you.